ComplaintsforJairose Beauty
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased 2 items from the online store via shop app on 10/15/22. The website states all orders will be processed/shipped within 5-7 business days. I've messaged the store, sent emails with no response on when my order will ship or canceling the order.Business response
11/16/2022
To whom it may concern:
All our items are made to order and certain items take longer than usual because of the natural of our items. From the uploaded information she may have been writing the chat but those messages never came to me and honestly Im unsure why and I have not gotten any emails from **************** unless she emailed the wrong email Im not sure. But as of now she has been refunded. And proof has been provide above
Thanks
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.