Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went around and got three estimates for installing a subwoofer. I repeatedly stated I wanted clarity and bass when discussing my options at 901 Sounds. I have a new vehicle and a Bose system now and wanted to enhance it. ***** assured me that the 10 inch dual Rockford Fosgate would do the job . I discussed other shops recommended compact , jbl, and jl. I was clear no exaggerated bass just enhancement and clarity . I dropped my car off at an agreed upon time at 12 noon Wednesday 01/08/2025 and then it would be done that afternoon. It wasnt complete until Thursday at 3 pm. As soon as I got in it and tried my audio , noticeable the subwoofer rattles, reverberates and is exaggerated bass. The conversation got heated between ***** and I to the point of almost yelling and talking over one another . I dont feel like my expectations were met . I feel I was sold a product I do not want. Im left disappointed and truly frustrated with little faith it can be rectified after the explosive confrontation . I spoke to the technician , was a super nice guy but he explained I could just keep making bass adjustment which is not what I want either. The female representative was extremely comforting and helpful as well .Now, I have these modifications have to my new car, have a subwoofer that I do not want and have no clear resolution

  Business Response

  Date: 02/05/2025

  Re:****** *****, 

  Thank you for taking time addressing your concerns. We apologize for the inconvenience we caused you. I wish we could have dialed in and fine-tuned your sound system with you being present before we took your vehicle to Enfield's Detail for you. The sound system I recommended for you has the ability to be fine-tuned and adjusted to your comfort and levels of sound quality that you're looking for. 

   

  We also wanted to apologies for delivering your vehicle late to infields detailing, we didn't realize time got away from us. These newer cars are a little bit more delicate to work on. I know you were steaming after the overall experience but I'm glad we able to get all your concerns addressed. 

   

  We thank you for you feedback and kind words about our staff members. I also wanted to tell you that I appreciate your phone call on the back end of things.

   

  ***** ******

  901 Sound Auto Accessories

  ********************************

  *******, TN 38128

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22795419
  
  I am rejecting this response because: They make promises that they will do whatever when you purchase it and then in response to my ****** review if I am not satisfied but they dont follow through. I have been up there once and left three messages and no one has contacted me. Meaningless words with no action. I want a refund! 
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/05/2025

  We are sorry to hear that your still not satisfied. I would be more than happy to assist you with all your concerns in person. I was led to believe from our last conversation that everything was all addressed and taken care of.  Would you like to schedule an appoint with us sometime this week to get all your issues and concerns resolved? I wasn't aware you reached out to me several times after we took care of you the last time. If for some reason I'm not reachable at ************ my direct contact phone number is ************.  

   

  Please address to me the actual issues you're experiencing so we could get our technician to assist you with all your concerns.

   

  ***** ******

  901 Sounds Auto Accessories

  ********************************

  *****************

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22795419
  
  I am rejecting this response because: ********* of me the last time? What kind of make believe statement is that? Hey man, I have been up there, called several times and now you are replying for me to continue to call when you purposefully do not return my call. You can have your equipment back and I want a refund. Why dont you call me back and we can schedule an appointment. I have had to file a complaint with the BBB, state of ************************** and dispute the charges through my credit card company. You do not follow through or stand behind the services and product you sell. I WANT A REFUND! 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/15/2025

  Hello,

  We apologies for the delayed response. However please address and explain to me the actual issues you're experiencing. I still haven't heard back from you in regard to your complaint. We would like to resolve them for you or at least address them and correct them. The manufacture offers a One-year warranty along with our lifetime warranty on workmanship and installation. If you are experiencing any issues with all due respected, please feel free to come by or call me. I don't have any records of your phone calls or messages. I will attempt to contact you again today, My direct contact mobile number, its ************ or Office number is ************. Unfortunately, all sales are final and no refunds. 
  
  ***** ******
  901 Sounds Auto Accessories
  *****************************************************************************************

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22795419
  
  I am rejecting this response because: You contacted me Saturday Feb 15 and we messaged back and forth. The day the speakers were installed I came to your business and expressed my dissatisfaction in person that the speakers rattle and cause reverberation. They in no way enhanced clarity or added bass that I explicitly requested and thought I was purchasing. I agreed that day to drive around and listen to it further. The next day I had the same conclusion so I contacted you and spoke to you on the phone. Again, expressing my extreme dissatisfaction. It is this loud thumping bass sound that gives the impression a teenager would want in their vehicle. Not in anyway something I asked for. Your comment was you would tell the Technician. I never heard back from you so I called twice more. I am confused why you would respond on here you havent heard from me and that you were unclear with my concern. I stated it emphatically in person to you directly and then again over the phone. My vehicle has a Bose premium system. I wanted to enhance the sound clarity/ quality and add some bass. I shopped around and got three estimates. I visited you twice and dealt with you on both occasions. What you sold me and installed in my vehicle is exaggerated bass. The sound clarity in the vocals is masked by the rattle of the bass and reverberation . Its like a boom box was added. This is in no way what I wanted. It has taken over a month to get a response from you. You stated and even promised you would make it right but you didnt the day I showed up in person nor the next day when I phoned then never called me back. The actions and words dont align. It was my understanding from this past Saturday, that we agreed I would come by and you would do whatever it takes to give me what I thought I was purchasing. In other words to make it right so again I m left confused with your response on here. Its like you are just trying to sound like you are resolving the issue but again, nothing happens to do it. Meaningless words to suffice a BBB complaint.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/01/2025

  Re: ****** *****

  To whom it may concern,

  We were in contact with Mr. ****** ***** on February 15, 2025. Mr. ****** mentioned to us he will make contact with us when he arrives back to town. Mr. ***** arrived at our facility today on March 1, 2025, and scheduled an appointment March 7, 2025, to have his audio sound fine-tuned. Hopefully we could put his issues and concern to rest.

   

   

  ***** ******

  Office: ************

  Cell: ************

  *********************************************************

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *****

  ***************

  *******, TN 38104

  
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 9 2024 I purchased a set of headlights and the installation for my car for $358.74 from 901 Sounds. They made me pay upfront. When I took it in for installation, the installer said the lights were not compatible. The manager ***** said he could not refund the money and the owner, ***, would have to do it. The installer put the box containing the lights in my car without telling me. 901 Sounds has been telling me for a week they will call me when *** comes in. Each ***, ***** told me *** would be in tomorrow. I have attempted for over a week to return the lights that will not work with my car for a refund. They sold me a product that would not work, along with labor they did not complete. It appears 901 Sounds has no intentions to refund the money.

  Business Response

  Date: 01/30/2025

  Re: Led Bulbs

  Thank you for taking time addressing your complaint. We agree with you. The refund was issued on October 22, 2024. We apologize we did not have a brighter LED light application for your Jeep. 

   

  ***** ******

  Manager

  Business Response

  Date: 02/04/2025

  Re: Led Bulbs

  Thank you for taking time addressing your complaint. We agree with you. The refund was issued on October 22, 2024. We apologize we did not have a brighter LED light application for your Jeep. 

   

  ***** ******

  Manager

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ******

  , TN 38111

  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I go by my middle name ***** to be clear. I have been to that shop/store 3 times already for a radio malfunctioning. The third time my car was probably in the shop for ***** minutes but I was waiting for 4 hours just to get another malfunctioning radio or entertainment center. I have been trying to talk with the owner about the issue but I feel this person is ducking and dodging me. I just want to get a car radio that functions. The last time, I was there one of clerks ***** was trying to sell me on buying a more expensive unit. At this point, I just want to get a radio that works that's it.

  Business Response

  Date: 08/13/2024

  *********

  Business Response

  Date: 08/13/2024

  Thank you for taking time Reaching out to the BBB. We apologize your experiencing issue with your multimedia stereo.

   

  After meeting with you multiple times discussing your options, we came to a conclusion that we are going to offer you an upgradable model that has a more advanced computer chip built-in into the multi stereo.

   

   

  I believe after completing this upgrade for you On 12th 2024. This took care of all your concerns..

   

   

  we appreciate you tremendously for being a great customer and always recommending and referring your family and Freinds to us. 
  

   

  just remember, you have a one-year warranty on all your merchandise purchased and installed from 901 Sounds.

   

  Sincerely,

  *****************

   

   

  Customer Answer

  Date: 08/14/2024

  Good day All, I went back to 901 S&AA and talked with the owner ***. Me and him sat down and went over my complaints, concerns, and all other issues on my purchase. I will say *** handled it very professionally and he even upgraded my unit to a 4000 series from the same product line. We had a very thorough conversation about handling any kind of future issues. Right now, I will test out the 4000 series for a month and If I had any problems or headaches *** himself will get his techs to look further into resolving the issue. I just wanted to keep this ticket a little longer for tracking purposes. 

  Customer Answer

  Date: 08/14/2024

   
  Good day All, I went back to 901 S&AA and talked with the owner ***. Me and him sat down and went over my complaints, concerns, and all other issues on my purchase. I will say *** handled it very professionally and he even upgraded my unit to a 4000 series from the same product line. We had a very thorough conversation about handling any kind of future issues. Right now, I will test out the 4000 series for a month and If I had any problems or headaches *** himself will get his techs to look further into resolving the issue. I just wanted to keep this ticket a little longer for tracking purposes. 

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 1920, I had this company to install power ************* windows on my ****** Frontier (2017). Recently, on May 3, 2024 I returned. ***************** informed me that he had diagnosed the issue and was going to order the part. I was also advised that in order for the part to be ordered and the work performed, a deposit of half the cost of the work performed would need to be paid. I paid $170.80 at this time. May 9, 2024, I was called and asked to come in so the repair could be made. I did come on on My 10, 2024. I was again told what the issue was and again told that the part would need to be ordered. I was again told that I would be contacted when the part was received for repair. On May 20, 2024, I was called by *************************, Sales Specialist and asked to come in for repair. I arrived on May 24, 2024. Again, I was advised of the identified issue (now having been allegedly identified three (3) times. I was again told that the part had not been ordered. Well, at this point, as any other person, I was quite irritated with this merry go round of a process to have my repair done. I inquired about obtaining a refund for the deposit of $170.80 which was made on May 3, 2024 to secure the repair. I was advised that all refunds had to be approved by *** (insert last name), who is the manager/owner. I was then given his phone number. I texted *** on that day. He asked that I give him a couple of days to research the problem and he'd get back with me. After two more weeks of not hearing from him I again traveled to 901 a fourth time. Still after six weeks the part had not been ordered nor the refund approved. I immediately texted ***. After some ************ of text messages, *** made it clear that he was minimally NOT in any hurry to make the repair or issue the refund requested. At a minimum, I am requesting my immediate refund. *I have the text messages sent on this subject and am trying to figure out how to send to you here.

  Business Response

  Date: 08/22/2024

  *********

  Business Response

  Date: 08/22/2024

  To Whom this may concern,

  After reaching out and speaking to the client in regards to his complaints, We agreed with his issue and we sincerely apologize for the experience hes been through Trying to resolve is complaint.

   

  We agree to his refund request. He will be reimbursed the requested amount.

  Thank you ,

  *****************

  Business Response

  Date: 08/30/2024

  From the BUSINESS:

  Sent 8/22/2024 4:03:55 PM

  To Whom this may concern,

  After reaching out and speaking to the client in regards to his complaints, We agreed with his issue and we sincerely apologize for the experience hes been through Trying to resolve is complaint.

   

  We agree to his refund request. He will be reimbursed the requested amount.

  Thank you ,

  *****************

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I went in order and amplifier for my car. On December 27th 2023 was told it would be here in no more than 12 weeks. I contacted the manufacture of the amp. And they told me unequivocally that there was no such amp. There would not be a newer model. But They had no idea when it would come out that I would not be receiving the amp. I notified. 901 sounds of this. In ******* was told that they were gonna contact their guy from kicker. Which is the company who makes the amplifier and get back to me? Never did so I continued to wait 2 more months went in for my money. Back Say that there was no problem with giving me my money was told they could not do it that particular time.Because the manager wasn't there. They would get back to me. Went back every day for a week was told they still didn't know when the manager would be there made phone calls. They would put me on hold and not come back knowing who I was. Not to mention 3 days after I ordered it. ***********************, who the salesman? I've been dealing with calls me and says they need more money. That the guy called him and said the new amps were out and it was gonna be on the way. This is back the first week of ******* 2024, so I've just been getting stories and the run around And again, there is no item that's coming. I have emails from kicker. Who is the manufacturer of the amp? Saying that there's nothing coming.

  Business Response

  Date: 05/07/2024

  Complaint ID : *********

  To Whom It May *********************** apologize for the inconvenience we caused. Unfortunately, the manufactures changes the release dates without notifying its Authorized Dealers and Retailers. So many customers nationwide are still waiting for these particular amplifiers to ship. They are all allocated and whenever your amplifier arrived, we will still reach out to you in case you are interested in the purchase. Please note we approved a dispute you initiated with your credit card company for a full refund back in Jan 2024.

   

  Thank you, 

  Managment

   

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this place to have lights done bad service from *****, ******* wasted lights was not installed right was nice at the beginning start ignoring me when I called back very nasty attitude went back why I don't know paid ******* again for some tires 1/14/2023 caught a flat while out of town call ***** nasty attitude this place needs to be closed down they are a rip off

  Business Response

  Date: 03/29/2023

  Re: *************************

  Thank you for taking time contacting the BBB in regard to your complaints. We appreciate ***************************** feedback. After speaking to Manager *********************** in regard to her first purchase on November 11, 2011, ****** had purchased a LED kit to light up her under carriage. After completing the install, she wasn't satisfied and wanted more LED Lights. Out of **************** we agreed to add more additional LED lights to her vehicle. She was satisfied. The LED Light Kit comes with a One-year manufacture warranty along with the installation.

   

  ************************* came back to 901 Sounds *** and purchased some tires for her 2019 Chevrolet Malibu in Jan 14, 2023. We mounted and balanced all four tires. She was satisfied and her order was fulfilled. ************************* contacted ***************************** regards to having a flat tire. ************************* asked ************************* to bring in the damaged tire in order for us to assess the damage and figure out if we could help her by diagnosing the tire. We were planning on helping her out. Of customer service. 

  Instead, ************************* attempted to drop off all four tires to us and claimed she didn't need them anymore. We clearly told her our terms and conditions and made it clear to her that we could not refund her the tires back. Rather than bring in the damaged tire, she attempted to abandon all four of her tires. When *********************** explained the store policy to *************************, she didn't want to acknowledge it. I'm sorry ************************* feels this way. However we did more than enough to assist her in diagnosing her damaged tire. 

  GM.

  *****************

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19622608
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/31/2023

  901 Sounds are horrible, they responded with a lie never abandoned my tires, I was happy when I  left I even tip ***** 20$ January 15, 2022 the next week my car went into *********************** for service and I  didn't get my car back until March 3 2022 that same day I caught a flat the tire was brand new but dry rotten, the person who responded back have no clue he is just trying to stay off the bad list. I want to whatever to take them out of business they are ripping peoples off and talk smart and treat like trash once your money is spent, I have no reason to lie they have gotten ***** of money all together and both time the work was horrible, but my fault I gave them a second chance never ever again 

   

  Customer Answer

  Date: 04/05/2023

   
  Date Sent: 3/31/2023 4:49:54 PM
  

  901 Sounds are horrible, they responded with a lie never abandoned my tires, I was happy when I  left I even tip ***** 20$ January 15, 2022 the next week my car went into *********************** for service and I  didn't get my car back until March 3 2022 that same day I caught a flat the tire was brand new but dry rotten, the person who responded back have no clue he is just trying to stay off the bad list. I want to whatever to take them out of business they are ripping peoples off and talk smart and treat like trash once your money is spent, I have no reason to lie they have gotten ***** of money all together and both time the work was horrible, but my fault I gave them a second chance never ever again 

  Business Response

  Date: 04/12/2023

  Thank you again for taking time to reach back out to us again using the BBB of The Midsouth. 

  *********************** & ************************* in this message since ******************************* claims ***************** has no knowledge about what occurred. 

  ******************************* called and had a issue with one tire two months after the initial install of her new wheels and tire package.

  Mrs. ************************** spoke to ************************* in regard to her issue she was experiencing, ******* set up a service date to get the tire issue diagnosed, However ******************************* tried to bring in all 4 wheels and tires to 901 Sounds *** for a refund. *********************** declined and asked Mrs. ************************** to speak to the **************** in regard to her wanting a refund. 

  However, ******************************* is more than welcome to schedule a service day at www.901sounds.com for her vehicle by so we could diagnosis her tire complaint. If ************** finds a issue that is a defect from the manufacture, we could start a warranty claim. 

  ***********************, ************************* & *****************

  901 Sounds ***

  **********************************************

  *******, ** 38128

  Business Response

  Date: 04/13/2023

  Date Sent: 4/12/2023 4:04:52 PM
  

  Thank you again for taking time to reach back out to us again using the BBB of The Midsouth. 

  *********************** & ************************* in this message since ******************************* claims ***************** has no knowledge about what occurred. 

  ******************************* called and had a issue with one tire two months after the initial install of her new wheels and tire package.

  Mrs. ************************** spoke to ************************* in regard to her issue she was experiencing, ******* set up a service date to get the tire issue diagnosed, However ******************************* tried to bring in all 4 wheels and tires to 901 Sounds *** for a refund. *********************** declined and asked Mrs. ************************** to speak to the **************** in regard to her wanting a refund. 

  However, ******************************* is more than welcome to schedule a service day at www.901sounds.com for her vehicle by so we could diagnosis her tire complaint. If our technician finds a issue that is a defect from the manufacture, we could start a warranty claim. 

  ***********************, ************************* & *****************

  901 Sounds ***

  **********************************************

  *******, ** 38128

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some lights from here two months ago to get put in my car. They ordered me the wrong lights then they put them in. I told them the lights wasnt right so they said theyll order me another set. Two mints pass by still no lights. They taking money out my check every week for a job that hasnt been done.

  Business Response

  Date: 03/03/2023

  Re: Complaint ID #: 18937091

  Thank you for taking time reaching out to me today. I spoke to *********************** Manager at 901 Sounds *** in regards to this complaint. *********************** informed me ********************************** had ordered some headlights for his 2014 ************ in November 2022. The headlights were installed in December 2022. During the installation we noticed the bumper/ the front end was damaged. The bumper wasnt installed properly due to it being in a accident or something of that nature. *********************** told the customer we would try to fix his bumper since we needed to remove it to install his new headlights. When we completed the install on the headlights we did our very best to tighten and install his bumper back into place.

   

   

  But his bumper was so damaged it caused the headlights to point down to low and it was very difficult to see the road.  The customer was well aware of this.

   

   

  ********************************** had coordinated a day to bring his vehicle back in for service to straighten out the headlights with *********************** since the front end / bumper was repaired.

   

  In February 2023 ********************************** came back to 901 Sounds *** and had us make the correct adjustments to his headlights.

   

  ********************************** the correct headlights , ********************************** repaired his bumper/ Front end, His headlights are also installed properly. The payments that are coming out of ********************************** account are for the headlights we special ordered for you.

   

  I could understand how frustrating this process could be. However ********************************** knew the process was time consuming due to his damage on the front end / bumper.

   

   

  *****************

  901 Sounds ***

  2235 ***************************

  *******, ** 38128

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/21 my sales representative ***** at 901 sounds told me that I had a 1 year warranty on the speaker system that I was credit purchasing. When they told me my car was ready I drove it off smelling something burning and the next day I continued to smell burning and the treble went out on the door speakers that was newly installed. I tried several times to reach the business with no response and by me being a truck driver it was difficult for me to keep trying when I had to go back out on the road. Finally after almost a years wait I got ***** on the phone and he made an appointment for Wednesday 14 of 2022 and went I got there he was acting frustrated and didn't even remember the appointment that he made. Everytime I tried explaining what's going on with the equipment he didn't want to hear it. He got my keys and took my car around back and about 20 minutes he came and told me that the speakers were fine which were under warranty and tried to tell me that my sub speakers were blown which was a lie! After that we had words and I told him you will be hearing from me in the future regarding this matter. I reached out to the creditors that are deducting payments from me several times and they are repeatedly making me false promises and telling me I have to keep paying for the equipment that doesn't work.

  Business Response

  Date: 03/08/2023

  To Whom this May ******* , 

  Re: Mister ***** ,

  
  

  Thank you for taking time reaching out to the Better Business Bureau in regards to your complaint. We take these complaints. Very seriously. After looking into your complaint, I understand how frustrating things can get when your equipment stops functioning. 

  
  

  Everything 901 Sounds **** retails comes with a one year manufacturer warranty. This manufacture warranty is avoided when merchandise is physically, damaged or installation is tampered with.

  
  

  ***********************, your sales representative warranted your subwoofers the first time out of customer service, but he noted and pointed out to you that subwoofers in your trunk or blown due to the fact you had merchandise and equipment laying on your subwoofers. 

  
  

  You left our establishment, happy and satisfied, because *********************** went above and beyond to take care of you.

  
  

  Typically wind, an object lays on a subwoofer or speaker you apply pressure in force, and that creates friction. Which will set up your subwoofer to either blow or melts.

  
  

  Think of putting your vehicle and drive while your car is pressed on a wall. Your transmission will eventually give out.

  
  

  You came back in a month later, with the same problem, this time *********************** told you that he was not going to warrantee them for you. He asked if you could at least help him with the cost of shipping since we would need to ship your Wolfers out to get repaired. You agreed to that and paid the freight fees. 

  
  

  You cannot abuse these subwoofers and expect them to be covered under warranty. Anytime you abuse a subwoofer or speaker. The coils internally will start to burn and create a smoky smell.

  
  

   I can tell you at the end of the day. *********************** went above and beyond to satisfy ******* ****** Just because he didnt get what he wanted it does not mean we are in the wrong.

  
  

  Our terms and conditions clearly states our policy. Your warranty will be voided if there is any tampering with our installation or if theres any damage done to the equipment. 

  
  

  Your equipment was purchased in November 2021, and your warranty was effective until November 2022. We work with customers all the time when their equipment surpasses the one-year ***** However, in your case, you abused your equipment, and that voids your warranty.

  
  

  
  

  
  

  *****************;

  901 Sounds Inc

  2235 *********************** 

  ******* , ** 38128

  Tel:************

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, ***** we had ********************************* a 2014 Chevrolet Silverado. Prior to the appointment, we were assured they could install a new stereo that worked like the factory-installed stereo. We chose a stereo and were quoted a price. In the first installation attempt, 901Sound asked us to pay additional money to cover a more expensive installation component because the original bracket did not fit. They also informed us we needed a more expensive stereo to have *************** We upgraded the stereo and agreed to pay for the bracket. On June 1, 2022, we went inside to pick up the vehicle when the work was completed. We were asked to pay the invoice before being given our keys. Our sales representative went outside to the truck with us to go over the new stereo, and we discovered many problems that could not be fixed that day. After at least six trips over four weeks to 901Sound to fix various components (hissing radio, no fade, column controls not working, horrible sound), we gave up and asked 901 Sound to reinstall the factory stereo and give us a refund. At this time, we were told they have a policy of all sales final. Our salesperson agreed the new stereo did not utilize all speakers, the factory-installed microphone no longer worked, and the fade features did not work. We requested the original stereo be re-installed, and our sales representative agreed. On July 8, 2022, we picked up the truck with the original stereo reinstalled and our salesperson said he would talk to his manager and call us the next day regarding a refund. After two days with no call from the salesperson or the management, we texted the salesperson, and 24 hours later, he responded that his manager was out of town. It has been over a week, and we have not heard from 901Sound regarding the refund. The installation did not work as promised, and we do not have any equipment from 901Sound. We request a full refund ($1,648.20).

  Business Response

  Date: 09/03/2022

  Mr. & ***************, 

  Thank you for taking time to reach out to us in regard to your concerns. I understand how challenging it could be to get things resolved. When you upgraded your factory stereos, the aftermarket stereos have more features however you lose some of your current factory features. After reading and understanding your complaint, We were able to track down your merchandise, we totally agree with you, and we will agree to your refund request. 

   

  *****************;

  901 Sounds Inc

  2235 *********************** 

  *******, ** 38128

  Tel: ************

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  On March 1st, I received a notification from BBB regarding the response made by the business on September 3, 2022, in reference to complaint ID ********.  901Sound refused to issue a credit.   We disputed charges from 901Sound with our ******************* and received a full credit.  

  
  Sincerely,
  
  *********************

  2040 ****************

  **********, ** 38139