Business ProfileforWendy's

I ordered from the Wendy's app on 5/24/24. They said they didn't have the 4 frostys and bake potatoe I ordered. Which was more than half the meal. They wanted me to take French fries instead. I said no and asked them to cancel the order. The employee said he couldn't cancel it or give me a refund. That I'll have to call and get my refund. I asked him how will they know that the order was cancelled and he said it happens all the time. To call and they'll give me a refund with no problem. The first time I called they said they would return the call and never did. After a week, I called again. That time they said they would send it to upper management for approval. After another week, I call and they said they would send me a email of another company and I'll have to get my money back from them. I didn't receive a email. I call back and they said that I must have gotten the email and said they send another one. I never got an email and every time I have called they put me on hold and hang up on me. I have called multiple times. I then go back to the Wendy's and ask to speak to a manager. The manager was completely rude. Told me that I won't be getting my money back that it was too late. I asked for her name and she refused to give it to me. I asked for the regional managers name and she refused to give me her name as well. Tells me she's just going to tell me the same thing. Told me if I'm not buying anything that I have to leave their store. They stole my money. It's not my fault they don't have the ability to cancel the orders. The manager is not even trying to make things right, so I'm contacting the BBB to resolve the issue.