88 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeffrey H
5 stars08/08/2024
Great customer service & super fast free shipping if your order is over $99.Review from Bonnie U
5 stars06/12/2024
The staff is great and awesome will work with you to resolve your issues. Easy to place orders.Review from Lydia M
5 stars06/06/2024
I can honestly say this was one of the best buying experiences that I have had. I'd been unsuccessfully searching for a replacement FireMagic grill for weeks. I tried the traditional brick and mortars with no success. So I began my deep dive into the world of Internet BBQ shopping. The prices were all about the same as they fluctuated up and down with the holiday. And then, I found it. The unicorn - the price was considerably better than all the rest. I called eFireplaceStore, and the gentleman answered every question with patience, knowledge and pleasantry so by the time I finished the conversation, I was sold. And that positivity was carried throughout the entire experience. The grill was prepped and shipped in a matter of hours. I was kept up to date daily regarding the shipping and ETA and even received a phone call the day before delivery. I had the grill in under a week, and the entire experience was really awesome. I'm convinced that the "e" in their name really stands for "excellence"Review from GEORGE D
5 stars04/26/2024
I did my research and purchase. eFireplace is worthy of all 5 stars !Review from Donna R
5 stars04/12/2024
Our order was sent quickly, well packaged and was exactly as advertised!Thank You eFireplace Team!Review from Jeff W
5 stars04/07/2024
We needed new gas logs. We priced locally and online. We thought we had found exactly what we wanted, at a reasonable price with another online store. But when we read the fine print, there were some things that were concerning. I then found this site. After some inquiries, I gave them a phone call. The customer service was excellent! They did a price match and we completed the sale. They shipped quickly. We are so happy with our new ************** logs and we had one of the best customer service ever!Review from Lisa W
5 stars03/11/2024
We had an opening that was 20 high. This was the only unit on the market that had the dimensions that we needed without having to adjust our already tiled entertainment center. Super easy for my husband to install. He placed 2x4 blocks on either side,screwed into the entertainment center opening then screwed the fireplace into the blocks. Took about 45 min to install! Love itReview from Tracey B
5 stars02/26/2024
: Easy to maneuver website, excellent customer service, received my fireplace doors in perfect condition and 3 days ahead of schedule!Review from Jeanne S
5 stars02/13/2024
Product was as described, shipment was efficient and everything worked well
eFireplaceStore.com Response
02/16/2024
Thanks so much for the review, ******! Please let us know if we can be of assistance at all.Review from Clayton M
5 stars01/31/2024
Phone support was great, item was shipped and received in perfect condition. Everything was included with the purchase and directions were provided along with the support information from the site, install was straightforward. Very pleased with the product. Thank you!eFireplaceStore.com Response
02/09/2024
Thank you, *******! We very much appreciate the review. Please let us know if we can assist with anything at all.
Customer Review Rating
Average of 88 Customer Reviews
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