ComplaintsforOlshan Foundation Solutions

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we bought our home in 2011 we were told that we had a lifetime warranty on our foundation from Olshan. We have 6 pilings inside of our home. Olshan has been out to my home 4 times prior to this most recent visit. Each time they come out they only address the 3 pilings on the outside of the slab. They bust the concrete and dig the sand out. Then they raise their pilings. Never once in the 13 years I've lived her have they opened and lifted the other 3 towards the middle of my slab leaving all the weight on the 3 I stated earlier. Now this last time they came out they told me that my slab needed to be replaced in that room. In my opinion my slab would have never received unfixable damage if they would have raised the slab correctly lifting all the **** points instead of just those 3. They want me to pay $9500 dollars for them to replace my slab when they're the ones too lazy and in too big of a hurry to do the job right. Also my house has been like this for 6 weeks now and no one from olshan will call me. I've had to make every call and I've had to pursue this. This whole thing has been very unprofessional on their end

  

  Business response

  09/06/2024

  I have visited with **************. we went and repoured his concrete and added more pilings free of charge. customer said he is happy with the solution.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Foundation Repairs were made to my house on 08-25-2023 by Olshan Foundation Solutions. Around March 12, 2024, I was having some yard work done and noticed the crack in the outside brick that was closed had reopened plus an additional crack. I reached out to Olshan and an appointment was scheduled for 03-14-2024. The representative came out and evaluated the cracks and stated that he would have his scheduler reach out to me to have the Olshan warranty crew come out and repair the cracks. ***** scheduled my warranty appointment, after I had to reach out to her, for 05-27-2024 which was a holiday; therefore, the crew did not show up until 05-28-2024. The crew was able to close the original crack but not the new one. One of the crew members suggested one of the pilings was not set correctly by Olshan when they did the original work. I then sent a text with a picture attached to Certified Structural Technician ************************* @ ************ and General Manager Director of R&D - ***************** @ ************ in order to get advice on how to resolve the issue but have not received a response to date. I reached out to ******************* on 05-29-2024 for an explanation as to why they were not able to close the new crack. ***** stated they cant always be closed I explained that it was not originally there. She stated that she didnt have my folder but will give me a call back. I still have not received a call back from ***** either. The response time with the above agents were above and beyond when trying to get my business but now that we are operating under the warranty plan, I feel that I am being ignored. I also wanted to add that I had my sidewalk repaired and it is more of a trip hazard now then it was before the repairs were made. I am asking that they follow up as Olshan agreed to and as the warranty requires. I also ask that they make the repairs they are responsible for as the warranty requires.

  

  Business response

  08/16/2024

  I am un aware of any pictures from *************** but will take care of this personally and will have her put on my schedule as soon as possible to get this issue resolved. we are not in the business of ignoring our customers and I strive to always give a 5 star experience. 

  Customer response

  08/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ********************************************

  Olive Branch, ** 38654

  
  

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello Im sorry to write this complaint but I have too .I invited Olshan into my home for a complete estimate of needed repairs to my foundation. What I was told with my family present that a complete estimate of my full foundation with diagram was done.The cost to me would be $5,400.00 The job was done I paid and incorrectly thought the job was complete. My son ********************* lives at the home I discovered that the when he sat on the sofa the leg of the sofa fell thorough the floor! The sofa now sits on a board.I called ***************************** complaining greatly he came back out to now " inspected the living room floor "which resulted in giving me a NEW estimate of $10,000.00 to complete the job via email. I was enraged to say it lightly he confessed he did not inspect the living room floor or bedrooms as shown in his diagram and apologized. I expected Olshan to complete the job as paid and contracted ; to not give me a new bill for $10,000.00 added cost to complete the job I already paid for.Please address this complaint fairly as your contract and commercials boost. I did contact your office in Memphis who has not addressed this complaint to date.Thank you ************************************** ************ Olshan Foundation *************************************************** of Memphis, LLC (dba Olshan Foundation Solutions), hereinafter called CONTRACTOR, enters into this agreement on this Sept. 13, 2023, with: *************************, hereinafter called OWNER to provide labor, equipment, and materials for the work herein upon the structure located at:************************************************************************************************** Owner's Contact ************************* ************** ******************* Certified Structural Technician ************************* ************** ***************************************************** Product List Conventional Foundation Quantity Carbon Fiber I-Beam 40 ft Safe Adjust Support Stations Up to 6 ft incl precast pad Base Price: ****************** 1 ************ Warranty 12 Subtotal $10,000.00 Total $10,000.00 Payment Balance $10,000.00

  Customer response

  10/09/2023

   I have included diagram from American standard of the work missed by ***** with their quote of how much it cost to finish job.

  The beam which goes the length of the house is broken. ***************** the contractor for ***** is stating the only work he did was to correct the kitchen floor this beam is part of fixing the kitchen floor it is the main support of the house.Which also connects to the beam(cracked) in the rear of the house under a bed room.There fore this is a dangerous over sight.I have numberous pictures of cinder blocks not touching etch.

  I want oshin to finish the job with no cost to me or at best very little.

  Thank you

  ************************* ************

  

  Business response

  10/10/2023

  ***************** had us come out to a rent house that she does not live in. she never met the tech there, she had the tenant show us the issues. we sent a contract and scope of work for the area that we were shown. she now wants us to work on a different area and repair portions of the home that were never quoted and are not covered by any warranty. you cant repair one room of your home and expect the entire house to be covered. we came back out and inspected the new area she is complaining about. on the other side of the house. again she was not there for the inspection. we gave her a quote for these new repairs. we will not do the work for free or at a discount as we are not responsible for an area we didn't work on.

  Customer response

  10/10/2023

   
  Complaint: 20618080
  
  I am rejecting this response because:
  
  Sincerely,

  That response is a total LIE I & my husband WAS THERE. I rent the house to my son &family .Mr ******** is a black pastor who told me his life history.He arrived on time He didnt go under the house.said he had skinny Hispanics to do that. I was there when the work was done. He told us what he did was all that was needed to the foundation .The kitchen still is rolling I have pictures various other contractors diagram after his work,I called him on his cell complained ..,,, he has sent me a text saying he come back plus my son also owes the house.life estate . Run the title.  Now please give me a breech of contract lawyer thank you 
  
  **************************************

  

  Business response

  10/11/2023

  our contract states that we are only responsible for the scope of the work in the contract ( see "Scope of work" in terms). we will be more than happy to address any warranty issues on the area we worked on. which have not been an issue or mentioned until now. but we will not warranty or pay for repairs in an additional area that was not included in the original scope of work. 

  Customer response

  10/13/2023

  The manager is set to come to my home Oct 18 2023

  too hopefully solve problems do not close complaint 

  thank you 

  Customer response

  10/25/2023

  ***** manager met me at the address and agreed to finish project.stated that **************** has been reasigned. Date to complete project is Nov 9 ***** I will contact you if this has been completed as agreed.

  Customer response

  11/14/2023

   Thank you,the work has been finished.

   

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As a Realtor now. I grew up in the Memphis area , for years I heard of Olshan ,saw the commercials with ******************* the whole bit, so I recommended them on a house in AR. that I had listed to a home owner, they gave an estimate to shoot a sealer in the ground at the basement wall ,it was supposed to seal against the water intrusion ,which at the time was small , after the process was completed ,we closed on the home & new homeowners moved in ,then we had a hard rain about a week later it was like someone opened a faucet in the basement of this home, as the listing agent I contacted the company in Memphis and kept getting the runaround from the office girl, I have 0 tolerance for someone giving me the runaround, we get enough of it from Washington. So I wouldn't recommend Olshan to come in from Memphis and waterproof a dog house. They should refund the new homeowner and let them hire a reputable company to fix it correctly

  

  Business response

  03/17/2023

  **************** is not the owner of the home or the warranty and did not pay for the contracted services provided at this address. We have been out and assessed the issue and are working with the *********** owners to resolve this issue. We worked them in this week and are scheduled to do more work for the new owner next week. 

  Customer response

  03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  249 ***********

  ****************, ** 72529-2601 ***

  
  

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 29 2021 Olshan came to do foundation work at my home . While digging at my porch post they hit my electric wiring to my well causing the water not to work. I called and reported it to the office. I was told to call someone out to repair it and sent **** in to Olshan for reimbursement. I paid $2479.72 for repair have sent recipe and pictures to 3 different employees still no reimbursement trying to offer $500.00 Or $1000.00 but that's not what my repair cost me. Have been in contact with someone named ***** at Memphis TN location please help

  

  Business response

  06/23/2022

  The original work was done in October, the customer did not call untill December to complain we damaged the lines that she had already had repaired. After reviewing the job notes and discussing with the crew supervisor it was determined we were not responsible for and had not hit these lines. Our policy on any payment is to get three quotes and we will choose the suitable quote and pay the contractor directly. Our customer would have known this if she had called about the damage when she states it originally happened. Instead the customer called one contractor out, on an overtime call without any consultation to us. We did not ok or approve the price or repair and as such will not refund for this repair.

  Customer response

  06/24/2022

   
  Complaint: 17419468
  
  I am rejecting this response because: I have been in contact with Olshan employees from 10/29/21 trying to get my reimbursement for damage cause to my well wiring by their workers. I spoke with ********************* the day it happened and was instructed by her to just call someone out and get repair and send in **** for remburiment and after months dealing with her was told she was no longer employed with Olshan had to start over sending information to ********************* after months dealing with her .spoke with Keith  Olshan never deined they caused damage just don't want to pay for it I just want my reimbursement I paid out $2479.72 I ash Olshan to sent someone out to assess the problems I was having no one came or call 
  
  Sincerely,
  
  ***************************

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