ComplaintsforMemorial Park Funeral Home & Cemetery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Issues with Memorial Park Funeral Home & Cemetery not correcting my contract the same night that the contract was written. Paid down $630 & $370; $98.62x5($493.10); $58.47x5($292.35); TOTAL $1785.45. We had lost our only brother in July 2022, & was still grieving. Around Oct 31, 2022, we 6 sisters setup a family burial site at Memorial Park on ********** in *******, **. I dialed my 7th sister ****** in on my call with ********************* so that she would be the last of the sisters to take advantage of the deal that he told us was expiring on Nov 1st. *********** did not assign me the space that he promised. When I told *************** on that night that I only wanted the burial spot & not the 1 on top, didnt want the burial spot for my son, & definitely didnt want 2 different autopay coming off my credit card each month. He said that since it was getting late, he promised he would fix the contract correctly the next day & send me the corrected contract. That never happened. Each time I tried to contact him, there were different issues. Sometimes he would say that someone was out of *********** needed to be involved with the change, or someones child was sick, or someone close to him had passed & he was dealing with that, or sometimes his vms would be full & I couldnt leave a msg. At a point, he said his boss said this had been going on too long & he wanted him to resolve it for me. I was contacted by Memorial Park asking about service I received, & they said someone would call me back about my issues. I have called them repeatedly & sent Online messages. I recently got a call/text from *********************** 10/27-10/30 saying that he could resolve, if I make 2 monthly ************** by Nov 30. He asked me to call him back by 10/31. I called back & got vms, with no callback. Last contact attempts were on 10/31 with **** ******* who said someone would call me back, & I tried ****** again. Just wanted burial space with family. This has been very stressful for me. *******************Customer response
11/30/2023
This note sent Online to Memorial Park in October 2023, but I didnt receive a response:
Hi, I would like to finally get my burial plan & account setup correctly. My family & I signed up for a plan after losing our brother, while still grieving. I wasnt sure what to get & asked ******* if it would be good to get the add-on over my burial spot. After his discussion, I bought the top add-on, & also bought a spot for my son. He said he would set it up as 2 payments now, & go back & fix it, reconcile it into only 1 payment later. He promised me a certain spot, but had something mixed up with another sisters spot, & said he would have to straighten all that out the next day
I have been trying to get my burial plan fixed since the day I made the purchase & told ******* on that same day during the same phone call that I wanted to make changes. He said that the system wouldnt let him make the changes that night, but he would make all the changes the next day, including the correct burial spots, having only a spot for me with no top add-on & no spot for my son, & having only ***************** payment come out.
But that didnt happen. Each time I asked ******* about fixing the issue he would say different things like he had loss someone close to him, or his supervisor was out of town, or he was having system issues & would have to get back with me.
He said that when he fixed the account correctly I would still get the same interest rate, & no interest if paid off within a certain time, & it would only be ***************** payment, just for a burial spot for me only.
At one point, he said that his supervisor said this had gone on too long, just fix it with all the original terms that I was quoted. Of course I thought it would be resolved. But it is still not.
I have made many phone calls, talked to many people, left messages, still with no resolution for me.
Can you give me a number for corporate?
Thx,
***********************
*******************
************I also have a string of text conversations between me & ************ (Memorial Park Rep) that I sent to my personal email, but I am trying to figure out how I can forward that to you. Is there an email address that I should forward it to?
thx, *******
Business response
01/10/2024
I will personally make contact with ************ to set an appointment to review her contracts to get them straightened out.Initial Complaint
10/26/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I care for my 73-year-old disabled brother. My parents paid for his funeral plot and Ive paid $18, ****** for funeral services with Memorial Park to be provided after his death. In the event that I pre-decease my brother, I would like my descendants (who will take over his care) to have a clear accounting of everything thats been paid Memorial Park for him. Since July 2023, I have spoken to several people with Memorial Park with this request. No one has provided it yet. They asked me to provide, which I did, copies of my power of attorney photo IDs for my disabled brother and myself, and receipts. They still have not sent me an itemized statement. I hope their non-responsiveness doesnt reflect that Ive paid for several future funeral services more than once for my brother and Memorial Park staff l dont want me to know this. I wish they would prove me wrong.Business response
01/10/2024
I have just been promoted to Managing Partner, Operations and will personally be reaching out to ************ to get the contracts and payment history to her.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.