Customer ReviewsforRoyal Furniture Company

**************** is rude and unprofessional accounts are inaccurate communication with customers is horrible

Hello, ******************, Thank you for sharing your feedback with us. We do regret to hear that you feel this way about the service you may have received. We would love to have more information regarding your experience with us. If you would like to share additional feedback with us, we can be reached at [email protected] Regards, Royal Furniture

********************* in collections has a very nasty a** attitude. She acts as if her own color is beneath her. You can explain s*** to her because she thinks she knows more than you. Talking all loud on the phone , yelling and screaming. She works at the corporate office in ******* ** and I will be moving forward with this. Will be getting me a Attorney and I will be contacting the news about ************** unprofessional a**

Hello, ****************, Thank you for sharing your feedback with us. We do regret to hear that you may have had an unpleasant encounter with an agent from our collections department. Our agents may be a bit more aggressive in trying to collect a debt. We do hope to earn your support in the future. Kind Regards, Royal Furniture

The main office in ******* has an accountant who has Nasty attitude her name ************* have a home office building her customer are not allowed in side. I have been trying to have my over payment on a wage assignment she is rude on the phone . She told me if I had paid my obligations I wouldn't be having this problem, well there were situations in my life that created that problem. She put the court order thru twice and tried to collect. I think if I get an attorney I will discover l am not the only one. This my be a class action situations.

Hello, ************,Thank you for reaching out to us regarding your account. We do apologize for any delays you have experienced, as we had to wait for the courts to clear the amount that was owed. Once this was done, any overpayment on the account would be refunded to you via check from our corporate office. We appreciate your business and hope to earn your support in the future.Warm Regards, Royal Furniture

A zero they not trust worthy they not up to up they tell you one thing commercial show another then they lie so much from the store to customer service they said you get a 70 tv with a electric recliner that's what I have then they said it was the gray color then ***** when I told them I have brown then that not the name brand name that's not what the ad on TV say then serial number they say any thing to get you in they store

Hello, **************, Thank you for reaching out to us regarding your purchase! The current free television promotion that we offer is not included with every recliner that we sell. There are a few recliners that are a part of that particular promotion. The reclining set that you purchased is not included in this promotion. The reason for this is that the collection is already being sold at a discounted rate, as shown here: *****************************************************************************************. Kind Regards, Royal Furniture

I am writing to you today to express my disappointment with a recent purchase (sofa)from your company. On August 22 the sofa was delivered to my home. Upon a tenth month inspection, I found it to be damaged. The damage to the product is defective and unusable. The back of the sofa frame is damaged and broken, the frame and the fabric are damaged. I contacted customer service and the *** department on four occasions to report the damage, and to request repairs or to replace the Sofa. ************** told me only the fabric was covered but not the frame under warranty. The technician came to my home twice. The first technician came out to take pictures of the sofa but had to reschedule another appointment after ************** sees the damage in the picture (the technician emails the picture to her). I waited four weeks, no response. Ms. *************************** is the person that oversees the issue concerning the warranty. I called her back and she stated the frame(sofa) was not covered; the only thing covered was the fabric. I started catching her in more lies about the warranty this was very disturbing and frustrating because I knew she was being dishonest about the warranty. She was rude and our conversation ended up into an intense argument. I asked her to let me speak to her manager and she hung up the phone. *** and the technician seek to get approval through ************** to take care of this issue. I need approval from ************** before the repairs can be done, but she is not being cooperative. The wood is sticking out of my sofa, and I have small kids and it injures them. I am writing to you today in the hopes that you will be able to help me resolve this issue. I am a loyal customer of your ********************** and I have never had any problems with your products or services in the past. I am confident that you will want to make things right for me.

Hello, ****************,
Thank you for reaching out to us regarding your warranty claim!
We do apologize if you feel your claim has been mishandled.The damages on the sofa were covered by the warranty and were scheduled to be repaired. When the technician came out, we were advised that the customer did not allow him to complete the repairs at that time. At that time, the claim had been closed. We regret that we are unable to perform repairs from the manufacturers warranty within your 1-year warranty period. You are more than welcomed to contact a furniture repair company to have the repairs completed. If you would like a referral, we can recommend a company that can complete the repairs for you.

From the saleslady ******* to the delivery driver, everyone proffessional and give complete courtesy. I have had at least six accounts from downtown, ***** and ********** stores. I don't have not 1 complaint. I still have same bedroom suit at 15 years old and passed the rest of my furniture to greatgrandson. . Royal is the best for furniture needs.

Hello, ******************! Thank you for sharing your kind feedback and support!

Very happy customer friendly service Ace is Great Salesman he keeps it real and drop off and set up hes rocks . I love my new table set definitely will be going back

Thanks for sharing your support!