ComplaintsforShell Gas Station
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Complaint Details
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Initial Complaint
11/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
DATE OF SERVICE IS 10/2/2021 AT THE SHELL GAS STATION LOCATED @ 1590 SYCAMORE VIEW RD. MEMPHIS, TN 38134. I PUMPED $31 PREMIUM GAS AND IT HAD WATER IN IT. MY CAR SHUT DOWN 2 MILES UP THE ROAD AND HAS BEEN IN THE SHOP EVER SINCE THIS DATE. I HAVE TRIED TO CALL THEM OVER AND OVER AGAIN WITH NO ANSWER AND NO RESPONSE. I HAVE PLACED A CLAIM IN WITH SHELL CUSTOMER SERVICE AND WAS TOLD I HAVE TO WAIT 30 DAYS. I SUBMITTED MY CLAIM ON 10/14/2021 WITH ALL DOCUMENTATION SHOWING THIS WAS THE CAUSE OF MY VEHICLE SHUTTING DOWN AND I HAVE NOT RECEIVED ONE RESPONSE. I AM VERY DISAPPOINTED THAT THIS GAS STATION WILL NOT ANSWER THE PHONE OR RESPOND, EVERYTIME I CALL THE GAS STATION NO ONES PICKS UP THE PHONE. I WILL NEVER GO THERE AGAIN KNOWING THAT THIS IS HOW THEY PRACTICE THEY BUSINESS. I AM TRYING TO REACH A LAWYER NOW TO SEE IF THIS CAN BE EXPEDITED AND SEE HOW I CAN BE COMPENSATED. I HAVE BEEN WITHOUT A VEHICLE AND I AM HAVING TO CATCH RIDES AND CONTINUOUSLY SPEND MONEY WHICH IS NOT FAIR TO ME CONSIDERING IT WAS NOT MY FAULT. I WANT A RESOLUTION QUICK.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.