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ComplaintsforAnderson Contractors, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 1, 2022, I had an appointment with Anderson Contractors to perform an estimate of home repairs. This appointment was set up by telephone for February 1, 2022. A gentleman came to perform the estimate on February 1, 2022, named ******* Anderson. I was informed by him that I would be provided a copy of the estimate via email and the cost of the estimate was $125.00 payable via cash app to $Frankeyanderson for the estimate. The money was sent via cash app on the same day of the estimate, February 1, 2022. I understand we are amidst a pandemic, but I think 3 months is sufficient time to receive an estimate for home repair. I called the office at ************** on Monday, May 16, 2022; Tuesday, May 17, 2022; and Wednesday, May 18, 2022. Each day I left a voice message with my name, number, and requested a return call. As of this date, I have not heard one word from Anderson Contractors. I want my refund for an estimate that was not delivered.Customer response
05/18/2022
See Attachment/File: EstimateAnderson Frankey02.01.2022.pdfBusiness response
05/23/2022
*****
Here is the email and estimate that was forwarded to the owner. I explained to her in detail is would be 7days for the estimate. It was completed and email.
We followed up by phone also with no response from owner.
From: ******* Anderson <*************************************************>
Date: May 19, 2022 at 7:18:05 AM CDT
To: ******* Anderson <*************************************************>
Subject: Fwd: ***************************** bid 2/9/22
******* Anderson
Senior Contractor
Anderson Contractors
3212 ***********
*******, ** 38118
************
www.andersonenterpriseonline.com/
Begin forwarded message:
From: ******* Anderson <*************************************************>
Date: February 9, 2022 at 1:02:47 PM CST
To: **************************
Cc: ***************************************
Subject: ***************************** bid 2/9/22
Hope all is well
We have included the bid for the discussed repairs on last weeks
inspection. Please feel free to contact ** directly with any questions
or concerns.
Thanks
--
******* Anderson
Senior Contractor
Anderson Contractors
3212 ***********.
*******, ** 38118
Office: ************
**Please note that my email address has changed. Please update your records
to reflect the change.**
See Attachment/File: ppalmer.pdf
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.