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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 10, I placed a order for two foam custom picture backdrops. I sent email after email. No response. Not until I went to there social media page and wrote a comment. I still to this day have no product. I still do not have my refund of ******. On Aug.7th, two weeks after the wedding she finally send a email stating I was refunded. The company Afterpay say it wasnt refunded. We have reached out several times. No response. In the past I had warnings this companies lies about sending proofs for verification. But actually they never send any proof. This has happened to several people. All we want is our money returned so we can refunded the client. This has destroyed my account with Afterpay. I will be uploading all my documents plus all my corresponding emails.Business response
12/05/2023
Customer did not respond to multiple proofs sent via email. Tried to called the number on file when the "Date Needed" date was approaching and the customer did not return any phone calls. We also couldn't leave a voicemail. When the customer finally reached out to us VIA AN INSTAGRAM COMMENT, after the event date, we reached out to ******* to let him know that we attempted contact with him/her and we did not receive a response. The customer no longer needed the order so we submitted a refund on 8/14/23. The customer was upset that they had to refund their client the full amount but they used Afterpay to pay us. In this case, ******* hadn't made all of the payments to Afterpay, only the downpayment. When the order was cancelled on our end, it was also cancelled with Afterpay. ******* failing to pay the full amount to us after his client paid him/her the full amount is what resulted in the financial mishap.
We do not print any items unless a proof is approved. This is why his/her order was not shipped.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.