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          Family Leisure has 1 locations, listed below.

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            Business ProfileFamily Leisure

            Hot Tub Dealers
            BBB accredited business

            Contact Information

            2120 Whitten Rd

            Memphis, TN 38133-6002

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            Email this Business
            (901) 371-9090

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

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            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2012

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2120 Whitten Rd, Memphis, TN 38133-6002
            Email this Business
            BBB File Opened:
            9/17/1991
            Years in Business:
            33
            Business Started:
            3/1/1991
            Accredited Since:
            4/1/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Watson's
            • Watson's of Memphis, Inc.
            • Watson's Family Leisure
            • Family Leisure of Memphis, Inc.
            Business Management
            • Ms. Lindsey Black, Operations Manager
            • Mr. Tom Rowan, General Manager
            Contact Information

            Principal

            • Ms. Lindsey Black, Operations Manager

            Customer Contact

            • Mr. Bruce Black, Owner
            • Ms. Lindsey Black, Operations Manager
            • Mr. Tom Rowan, General Manager
            Additional Contact Information

            Fax Numbers

            • (901) 507-1621
              Other Fax

            Email Addresses

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            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            08/22/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            Hello. I usually will not do thisbut Consumer Beware DO NOT SHOP here..I purchased a very nice Massage Chair from Family Leisure as a Christmas gift for myself. It included a 2-year warranty! I requested service for the chair today. I was informed that there would be a $100 trip fee for them to come out. Of course, I paid the $100 due to the nature of this investmentbut I was very disappointed that the fee was never mentioned or not written in the contract with the warranty. One of the managers kindly told me that nothing is Free and someone has to pay these people. (Or I could load the chair on a truck and bring it back to them really?)While I truly understand that the customer also has a right to be informed at the time of purchase Customer/ Consumer Service is no longer important. Buyer Beware at Family Leisure!I also informed her that this would be an excellent training opportunity for their Sales people to always give full disclosure.
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            Read 8 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carol A

            05/21/2024

            We bought a pool from them that had a 30 year warranty on it. We are less then 15 years into it, went to replace the liner and were told we need a new pool. When we stated asking how much the warranty would cover, we were told they no longer carry that brand of pool and would not honor the warranty. They will not help us in any way! We were not told the warranty was only covered by the people that make the pool. That company was sold and is no longer in business. So we are just out all that money! This seems like fraud to me. They should honor the warranty. We could have gotten a cheaper pool if we had only known at the time that the warranty was worthless! Family Leisures staff is uncaring and unwilling to work with people!!
            Read 3 More Customer Reviews

            Local BBB

            BBB of the Mid-South

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