ComplaintsforGovernor's Inn & Suites
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ********************* were residing at ************ hotel at **** mount moriah for 3 weeks never miss a payment never was late on july 19 i were arrested .all of my clothez,shoez,foods,TVs,laptops etc.were stolen i went to the prpperty when i got out july 23 with police i ask manager he said they threw it away when my sister tried to recover my things.one one the employee wer afraid me some items back and told me the manager stole my thingds i had over 3000dollars in brand new clothes i need my items i cant affordvto **** everthing like that because i do not want to go back to jail oi paid my rent faithfutly that was very umprofessional and selfish to take all my clotheas because they were new i were going out of town to a family reuionBusiness response
09/01/2022
Our record shows that Guest ********************* was checked in on July 10th, He paid everyday till July 19th he got arrested by MPD.After that the room didn't get paid for 3 nights.On July 22nd our housekeeper cleaned the room and the new customer checked in. Due to this situation the hotel has its right to keep the room and won't have any responsibility for his stuff.*****************GM
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.