Business ProfileforHampton Inn & Suites at Peabody Place

Checked into hotel room on 12/9/2021 around 2pm..Started to put things away in refrigerator and noticed it was filthy.. Went down to front desk & asked to be switched to a different room and was quickly told we can have someone come up and take care of it.. I said ok... After fridge was cleaned out went to car to grab the rest of my belongings and went back to the room.. Checked the microwave and it had hair in it.. Magnetic strip for dbl door entry into bedroom was broke... Massive fingerprints on balcony glass, stain and dust build up on chair in sitting area.. I paid 370$ for 1 night and I should not be going through this.. So I called corporate and spoke with them.. They told me the hotel had until Saturday December 11 to rectify.. Went down to speak with GM and was offered a comp of 20$ for Parking and Hilton Honors Points.. Told him I wanted a refund on the room in cash... Was told since I prepaid for the room that there couldn't be a money refund whick absolutely makes no sense.. So you can pretty much just get $ upfront for a room and give that customer trash and they can't do anything it but just be given points to use toward another financial purchase.. That's ridiculous.. All I wanted was a clean room and that seems to be asking too much.. Not like I'm looking for a anything for free but to spend almost 400$ and to get a unacceptable room is not fair to consumer.. Then to be told because I prepaid I can't get a money refund is absolutely ridiculous...