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Find a Location

Mobile Key Locksmith has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mobile Key Locksmith

      1285 Winchester Rd Memphis, TN 38116

    • Mobile Key Locksmith

      1704 Winston Dr Memphis, TN 38127-5552

    Business ProfileforMobile Key Locksmith

    Locksmith
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Mobile Key Locksmith has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mobile Key Locksmith

        1285 Winchester Rd Memphis, TN 38116

      • Mobile Key Locksmith

        1704 Winston Dr Memphis, TN 38127-5552

      Location of This Business
      1285 Winchester Rd, Memphis, TN 38116
      BBB File Opened:
      8/9/2023

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On Aug 1, I called this company and asked if they could replace a damaged key fob for my particular make and model of car. The guy that answered the phone ("Tech 1" for reference in this complaint) stated that he'd make a call, find out and call me back. He called back and said yes. We made arrangements to meet at my car that evening. I caught an Uber to my vehicle. They met me there. After Tech 2 tried for about an hour, Tech 1 walked up to my car and asked him if he wanted him to call someone for assistance (I didn't hear the name of the person that he said he'd call) and Tech 2 said yes. Shortly afterwards Tech 1 walks back over and says aloud, " ma'am you're gonna have to take it to Land Rover". At that point Tech 2 says " man, why didn't you tell me that before we came out here". Tech 1 then walked up to me and said "so yeah, that'll be $160, were not gonna charge you the full price, just for the service call". I said "$160! Why would you have me catch and Uber here when I called you first and you verified? Why didn't you call whomever you just called just now?!" He then stated that it wasn't his fault and that he didn't know that he couldn't do it. After noticing that Tech 2 wasn't getting out of my car I agreed to pay via Zelle. Tech 1 then got in his vehicle and stated that he'd call around to try to find someone for me. Tech 2 gave me a ride home. The next morning, Aug 2, I called 6-8 other locksmiths whom all told me, immediately, that they couldn't service my type of car. I texted Tech 1 and asked that he put me in contact with whomever is in charge, that I feel that they took advantage of me and that I'd be filing a complaint for my own protection. His text response was alarming and seemed somewhat threatening. They know my car, license plate, where I live and the location of my employer and this frightens me after reading his reply. I am attaching proof of payment along with the screenshots of our text thread.

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB of the Mid-South

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