Business ProfileforAmerican Esoteric Laboratories

On Jan. 30, 2025, my wife had routine diagnostic work done by one of her physicians, whose office evidently uses American Esoteric Laboratories (AEL) for lab work processing. In March, AEL sent a statement saying, ************** has informed us that the patient is not eligible for the services rendered. Please provide updated insurance information." Yet, the information listed on the letter is all correct. For three weeks we have tried calling the designated phone number on AEL's letter and stationary, but every single time--regardless of time of day or day of week--there is an error that the call cannot be completed. Today, I spoke with a representative of our health insurance company, ********** Blue Shield, who confirmed that there is zero ($0) patient responsibility for this service. That it was covered under the insurance and that the claim has already been processed and AEL has already been paid. The representative explicitly states that AEL should not be trying to collect for any amount. (That is to say, this sounds tantamount to fraud, i.e. AEL has already received negotiated amount from BCBS for services and, in violation of contractual agreements with BCBS, is trying to collect additional money.)We both want AEL to stop bothering us with these letters or attempts to get additional money, and we want it logged that AEL is engaging in these questionable business practices: violating contractual agreements with insurers by attempting to collect in excess of the agreed-upon amounts and not providing serviceable phone numbers for patients to contact AEL in response to such letters sent.