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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I scheduled a move for 6/29 between ****p. They rescheduled for 6/30 1-4pm. I only have a 2 br worth of furniture. I was quoted 2hrs 2 men $689 total. I asked several times was gas, packing materials etc included he said yes. They get there at 2pm and complained for 20 mins they take their time by moving 1 chair at a time or 1 box or bed rail. It took them 5 hours to complete move! They left extention cords for my tv's, broke dishes, dropped boxes, threw things around, didn't wrap mattresses or tvs, my beige sofa has black dirt marks and my mattress they moved my washer and took some screws out and left them on top of the washer and I have no idea where they come from so now I'm afraid to turn it on until I can call a repair man. The took my TV off the wall and left part of the brackets on the wall now I have to buy a new TV mount and extention cord I can't watch TV and I don't know it works! I need my money back! I was scammed out of $1092. They also took a break and was on their cellphone almost the entire time! It has never taken any moving company more the 3hrs at the most to move a 2br. I also had all boxes pushed to the living room so it wouldn't take that long. I also put things in my own car because it was taking them too long. Please don't use black tie moving! It's a scam! I will never use again again and I will put it on social media.Customer response
07/13/2023
They also charged me ****** on a different credit card for the deposit. So that's also added making total ******* that I was charged for a total move. I will be more than grateful to get 50 percent of that refunded.Business response
07/18/2023
We will refund half after we review the quoteInitial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/17/22 I called Black Tie Moving to inquire about the cost of a local move within ************, **. I spoke with Zach. I asked questions relevant to the move and the price associated. I was told there is a $199 dollar per hour cost with a minimum of 2 hours for 3 movers. After 2 hours we would then be charged 49 dollars for every 15 min. $150 deposit was required at the time of booking and that would go toward the final cost. I spoke with Zach about out of state fees and he said there would be none being that we are in ************ very close to *******,**. He also mentioned that the rates were their winter rates and that was why it seemed so inexpensive. We were relocating from a 3bd 2ba apt. into a 3bd 1.5 ba home just 8 min away so the rates seemed very fair. After speaking with Zach I told him I would have to let my husband know what we discussed before booking. I called Zach a second time to reinforce that the prices above quoted were accurate and he said yes. I then called my husband again to get his ok and he said to go ahead and book them. I called back and booked with Zach and payed the $150 on my credit card. We were booked to move 2/27/22. The move took 2.5 hrs. and we were charged $700.54. That left our total at ******? That does include a 60 dollar tip, 20 dollars for each of the 3 movers. tho one of the movers was 30 min late and reeked of marijuana we didn't charge it to him and tipped anyway. So the $790 that we had paid still didn't add up with the above quoted rates. I called Black Tie on 3/24/22 and again spoke with Zach who told me charges of 2.5 hours at $199 per hour, $199 truck maintenace fee? AND a 37 dollar charge for shrink wrap?? The latter 2 charges were NEVER disclosed to me at any time prior to booking else I wouldnt have booked with them. I was to get a call back from Zach on 3/24 but ive heard nothing. This dishonesty is sickening. To not disclose this info is lying and cheating customers. $236+ taxes, if any, is owed to us.Business response
05/24/2022
I amiled a check to the customer a month ago. It has not cleared so I will send another todayInitial Complaint
11/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired Black Tie moving on 9/27/21 for an in-city move. The crew did a good job in moving our furniture, and we even provided their lunch and a tip. As can be expected during a move we had a few scrapes on wood furniture legs and dings in a couple of walls which can easily be repaired. Unfortunately after they left we discovered that in their haste to finish the job and leave, they sliced open 3 of our dining room chairs. We assume someone used a box cutter to remove the black Saran-like wrapping they used during the move. Note that we did not ask for the wrapping to be removed. I immediately attempted to call Black Tie upon discovering this and left 2 voicemails which were never returned. We finally through our own efforts found that claims could be submitted through [email protected] which we did on 9/29/21. We did not get a response from our email but Bill from Furniture Medic called and came out to assess the damage. He took the most damaged chair to assess recovering vs replacement. We exchanged emails with supplemental information through 10/6/21. After a couple weeks of no response, I followed up with a voicemail and 2 emails to Bill before finally getting a response on 11/8 that said he didn't have an update and to go back to claims@blacktiemoving. We sent another email on 11/9 which has yet again received no response. We then followed up with a phone call on 11/10 and were told someone would call us back. Still no response from Black Tie. The 3 chairs that were damaged cost $2k to replace and we would like a full reimbursement for this. Their customer service is non-existent especially for a customer who has used their services multiple times in the past few years.Business response
01/04/2022
Business Response /* (1000, 9, 2021/12/21) */ We contacted the customer and have sent a check for reimbursement. Consumer Response /* (2000, 11, 2022/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.