Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ewing Movers were hired to move four rooms of furniture from two bed rooms up stairs with an adjoining living and dining room on lower level with a moving date on December 6, 2022. 1) There was no prior assessment of what was to be moved before moving date. 2) One of our two queen *** spring mattresses was left up stairs because the movers could not decide how to get it down stairs without causing damage. The one queen *** spring did some damage to the ceiling over the stairs. 3) The supervisor decided to leave the *** spring where it was located. 4) It took a good amount of time to make that decision. 5) Our white mattress was dragged on the ground and soiled also the chest of drawers was scuffed. I called, went to their office on 3rd St, sent an email and took a handwritten letter with our complaints and received no results. It took the movers 3hrs and 20mins to load the truck. It took 1hr and 13mins to unload and set-up the furniture. The secretary ******** is the only person I have been able to talk with. She said it would cost another $160+ to retrieve our *** spring. That is in addition to the $969.75 already paid to Ewing by us. The person at our old address said they would remove the *** spring however they could; that was over three months ago.Business response
06/22/2023
The issue has been resolved.
On March 9, **************************************** the amount of $153.00.
Customer response
06/22/2023
The less than $200 doesn't begin to satisfy me. I paid to have all of my furniture delivered but the box spring mattress was never delivered to my moving address. Also the damage to my furniture was never rectified. The box spring too dirty to use and was trashed last month. I had to purchase another box spring and mattress after waiting since December 2022 which will be delivered July 5. The chest of drawers was not refinished either.Customer response
06/22/2023
I sent photos of the damage done to my mattress and chest of drawers months ago to Ewing and nothing has been done to retify the damage to date. Since then, the mattress has been trashed. I had to purchase a new mattress and box spring. I never received the box spring from the old address that paid Ewing to bring to my new address.Customer response
06/22/2023
I sent photos of the damage done to my mattress and chest of drawers months ago to Ewing and nothing has been done to retify the damage to date. Since then, the mattress has been trashed. I had to purchase a new mattress and box spring. I never received the box spring from the old address that paid Ewing to bring to my new address.
The less than $200 doesn't begin to satisfy me. I paid to have all of my furniture delivered but the box spring mattress was never delivered to my moving address. Also the damage to my furniture was never rectified. The box spring too dirty to use and was trashed last month. I had to purchase another box spring and mattress after waiting since December 2022 which will be delivered July 5. The chest of drawers was not refinished either.Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The move was scheduled on 12/11/2021. The crew surveyed the scene and knew they needed a bigger or another truck. A supervisor arrived to rectify the problem. The movers filled the current truck and went to lunch before delivering the product from the old address to the new address. As already understood they would have to make multiple trips, but we're only able to make 1 trip. The total for this move was $2200 and some change (credit card charges attached receipt was never sent). I had to pay another company to move the remaining furniture. I was told they would be back or another truck would come so I stayed at the old home expecting them to arrive. Multiple pieces of furniture were damaged. No repairs or replacements have been made since December, after multiple attempts to correct this. I contacted the repairs ***** and as of last week someone was supposed to contact me by Friday with no response and it is now April. I understand ***** has restricted performance of businesses due to staffing shortages but this is too long to wait for repairs or replacements of furniture and home decor since December.Customer response
04/05/2022
See Attachment/File: AttachmentsBusiness response
08/31/2022
July 29, 2022
Dear ***********************,
Ewing Moving Service is saddened to hear about your experience, and we apologize for any inconvenience this has caused you. As a customer-centric company that takes pride in providing quality and professional service, I can assure you that this does not meet the Ewing standard when it comes to moving, repairing and/or replacement of customers belongings.
We generally settle and handle claims in a timely manner, and we are actively working on getting your claim check processed and mailed out to you as soon as possible.
Ewing Moving Storage, **** is a reputable moving and storage company that has been in business for over 40 years, and we attribute our success and staying power to our customers. Needless to say, we would not have come this far by mistreating our customers and want the opportunity to make this right. Please email us directly at ********************************, or call ************ so that we can arrange a time to speak in greater details.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.