Business ProfileforNail Pro

Nov.15, ***************** to get a manicure and pedicure and asked for shellac coating, I was charged $95 as shellac was $55 extra for this service. On November 16, I flew out of the country to ****** on vacation. On about the 3rd day I noticed the polish was peeling which should not happen with shellac, so I took photos. Upon my return to *******, I contacted Nail Pro to speak with a manager because they didn't give me the service I paid for. ***** claimed no manager was available and for me to come by the next day which was November 28,2022. Neither Tytus nor the manager was there and the person there refused to do the service so I filed a claim with my bank and attached pictures. After several weeks the bank said they (Nail Pro) refused to work with them and return the difference and I should try again with the manager. On January 7, 2023 after I received the final report from my bank, I stopped by and ****** who said she is the manager refused to look at the photos and that they don't cheat the customer. I told her I just wanted them to complete the service I paid for or refund the difference and she refused. I asked for the owner's contact info and she refused to give that as well. She said if I had come back after 2-3 days they would have fixed it, I told her that was impossible because I was in another country on vacation and I contacted them as soon as I return to the US. Nothing was resolved!