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Find a Location

AutoNation Nissan Memphis has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoNation Nissan Memphis

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1973

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    The company states it offers new & used autos.

    Business Details

    Location of This Business
    4140 Hacks Cross Rd, Memphis, TN 38125
    BBB File Opened:
    7/1/1973
    Years in Business:
    51
    Business Started:
    7/1/1973
    Accredited Since:
    4/1/1973
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • AutoNation Inc.
    • Dobbs Nissan
    Contact Information

    Customer Contact

    • Mr. Ben Starkie, Controller
    • Mr. Kevin Riche
    • Ms. Kim Moses, Office Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I picked up the car january 13,2024,and February 7,2024 the car head lights keep go on and off by them self,that killed the battery. Auto Nation had the car tow to them. They changed the battery and said nothing is wrong. I picked up the car Friday 09 and Saturday 10 the car wouldn't start.I asked for a different car and used car sales manager (****) said it will be a trade in and I will lose my $8000
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian B

    1 star

    02/22/2023

    Do not deal with this company. They are setup as an accu-trade partner that works with cars.com to make offers on cars. Despite stating this specifically in the email to me from the salesman, he claimed to not know what accu-trade was. After bringing the car to the dealership, I was offered $3,000 less for the car than the original offer. I asked why there was a reduction and they said they could not honor the accu-trade offer since they didn't know anything about it and that they used a different appraisal system. They also claimed only one person (that was not there at the time) could access the accu-trade system. They were supposed to contact me back the next day but never did. After I contacted them back, they claimed they still couldn't offer any more than the other appraisal system because there was an open recall (just needed a software update) on the car. The original offer was based on the vin which is what is used to determine open recalls so this excuse also did not make any sense. They were clearly dealing in bait and switch tactics and should be avoided at all costs. Fortunately, ****** was willing to offer an amount almost identical to the original "bait" offer from AutoNation so it worked out well for me in the end. Go to Carmax not AutoNation!

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