ComplaintsforChuck Hutton Chevrolet Co.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around February 24,2023 my ca was stolen. It was recovered with damages. I was told the motor was damaged and the insurance company replace motor and I retrieved my car back around May 19,2023. A few days later I realized the car was acting funny so I took it back. I was told the transmission was gone out as well. So between Chuck Hutton and Liberty Mutual it took five additional months for *********** which I received Oct 9,2023. The wait time had nothing to do with wait time on parts mostly because both companies was never on the right page. I had to pay a car note for 8 months on a car I was not driving. When I picked car up the first time my air was working when I picked it back up from the fixing my transmission the air was no longer working. They now have my car and the person handling the car is not longer there and they had more car now an additional two weeks. The insurance company Liberty hired a private adjuster Chuck ******* who is also not responsive and not helpful. I asked ***** just get my car back because I driving my car as a social worker daily and I cant keep waiting another 2 months for them to fix my air. They say I would have to pay 169 to get back when that is not fair. It not my fault my air is not working when it was working when it came in the shop the first two times. Why should I be charged this. The insurance company paid them almost ***** to fix a car thats not the same way before it was stolen.

  

  Business response

  11/25/2023

  ****************** brought her vehicle in stating it was stolen and would not run.  We checked out the vehicle and found that it needed an engine. Her insurance company authorized us to replace the engine with a used engine. Shortly after picking up vehicle, ****************** brought the vehicle back stating it was still not running properly and we discovered that the catalytic converters needed replacing as well.  Between parts and insurance, it took some time to get approval from insurance to replace part. A few days later, October 12, 2023, ****************** brought the vehicle back in stating the A/C was not blowing cold air.  We checked it could find anything wrong at the time and closed ticket as no work done $0 charge. On October 24, 2023, ****************** comes back in with same issue we found an EVAC Hose need to be replaced as well as an AC recharge. We submitted the information to insurance company on October 25, 2023, and up until the day that ****************** picked her vehicle up, we still haven't received and authorization from them to complete the work. We charged ****************** a $169.95 diagnostic fee and she picked up her vehicle on November 10,2023. We still have not heard back from the insurance company. The diagnostic fee would apply to the cost of the repair if work were to be completed. 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2022 a truck was purchased from Chuck Hutton Chevrolet on Mt. Moriah. Since then The truck has spent more time in the shop than with us. Although there is an all **** warranty of the vehicle, there is no excuse as to why we should have to pay for a truck that we have purchased for our enjoyment but are unable to do so because of manufacturers' errors. Granted that the truck was used when we purchased it, we should have the right to have a luxury vehicle without having the constant problems!r The vehicle has spent more time back at Chuck Hutton Chevrolet (Mt. Moriah) than in our possession. When the vehicle is dropped off, we are given and estimated date, however, after the vehicle is in the possession of the car lot, the amount of days change. It is understandable that the amount of workers are short but the customers/customer service should not suffer due to this.

  

  Business response

  08/29/2023

  ** October of 2022 Mr. and *************** purchased a pre owned 2021 Silverado with ****** miles. ** February 2023, customers had an issue and needed a cam shaft replaced, which was covered under warranty. On July 3, 2023 Customer has an issue and it was determined it need a water pump. As of August 11, 2023 the vehicle had ****** miles. ************* the vehicle is pre owned and one of the 2 repairs were covered under warranty.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt from Chuck Hutton Chevrolet Co. I do not have a contract with Chuck Hutton Chevrolet Co. They did not provide the original contract as I requested.

  

  Business response

  08/11/2023

  Customer does not appear to have a debt with us. Can customer provide any information regarding the debt they claim we have against tham.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Check Engine Light P0449 brought my truck in for them to turn the check engine light off and they told me that my canister vent solenoid valve needed to be replaced and I said ok and was charged $603.02 which I paid but my truck was with them for a month and then I get my truck back and it ran Hot so I had called them and she asked could I get my truck back and I told no but I can get it towed because it stopped on me and come to find out the hose was broke off that they should have fixed so they keep it again and supposedly fix it again but now my check engine light is back on ! I get a text from the consultant about an $880 estimate for something else and I didnt bring my truck in for that !! This man ************************* is being an A** Hole and not being concerned about my vehicle !!

  

  Business response

  04/28/2023

  Service director has met and talked with customer. Explained that repairs were not related and customer is set to return to complete other repairs need at a later time.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4.5.23 I took my 2011 ***** Equinox to Chuck Hutton Chevrolet Co. ****************** on Mt Moriah for a diagnostic because it had a few issues: after driving a few miles when slowing down, the car shakes, makes weird sounds,"Engine power reduced" message appears on the dashboard and it eventually shuts off. It also seemed like there was a oil retention problem. I explained these issues to *************************** my service advisor and I asked them to also check the work my mechanic did, a week ealier and what is needed to fix this problem once for all. He assured me to tell the mechanic and have a complete diagnostic and estimate cost (part + labor) for me in 3-5 business days. On 4.11.23 I received the call with the diagnostic and repairs estimate. He assured me that they checked the previous work of my mechanic and that it was good and my car will run appropriately after they put in the new parts...all would only take 1-2 business days. On 4.13.23 I received the call that my car is fixed/running well and that I can pick it up. Upon arrival at the dealership I was informed that I had to pay an extra $47.12 for using a card... In total I paid $1,346.18. As soon as I got on the Interstate I-240 the oil change warning light came on and shortly after the check engine light was on too. When I slowed down to exit I-240 the shaking started back , the "Reduced engine power" warning came back before I got home...same issues as before, roughly 20 minutes after getting the car from the Chuck Hutton Chevrolet Co dealership. I called them right away and reported what's going on and I was told to bring the car back in the morning. I did on 4.14.23. They acknowledged the problem and promised to get it fixed promptly. Today (4.17.23) I received another call from *************************** to tell me that the previous fix didn't work. After asking for my money back I got the run around. They now want me to buy/change the motor. I feel like I've been taken advantage of by this company. Scammed!

  

  Business response

  04/20/2023

  Upon investigation we agreed with customer and have issued a refund. The part we replaced did not fix the problem.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday March 21, 2023, I brought my car in for an oil change. I was advised that transmission flush, rear axle fluid flush and cabin air filters was needed. Once I picked up the car from service, drove home( 7 miles from your location) and parked the car for the remainder of the day. The next time I went to drive the car, I was only able to make it maybe 2 miles before the engine is over heating message. I tried to put in coolant which it ran out quickly from the bottom of the car. I spoke with *** and explained what happened she said she will get it checked out and I can pick up the next day. So finally I went to the service department at 2:20pm and was told no one has looked at the car. Once I explained what was going on with the car, one of the technicians and **************** walked to the back to view the car. **************** was adamant that this hole in the coolant hose was not done by the technician. However the hose is connected near the oil pan where the oil change was done. I strongly believe that it was done on accident but it frustrates me that no one wants to take accountability. The car has been at the dealership three times now with multipoint inspections each time and not one time has a leak been mentioned. I even asked **************** about fluid top off, which he stated was done. He stated that the way the coolant was leaking that couldnt have been their fault. But if the coolant was refilled that would given him enough time to make it home without the car running hot. **************** disagreed and after going back and forth. We told *** to fix the car and to keep that hose so I can take a look at what could have possibly happened. We want the car fixed correctly so we have tried to not be a pest. But its gets so frustrating bringing your car for an oil change told fix this and that to keep a warranty active. Then to get your car back and have a $1200 job that the dealership caused and to be told that they will not consider covering the damage.

  

  Business response

  04/28/2023

  The service we completed was an oil change and transmission service. The was a hose with a hole in it causing the coolant to run out of vehicle which we did not inspect or complete any work on. 

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in to chuck Hutton to get an oil change on March 3 and when they returned my car it was damaged under my car. My car wasn't damaged prior to arriving to get an oil change.

  

  Business response

  03/08/2023

  On March 3, 2023, **************** came to get an oil change on her vehicle. We completed the oil change and noticed something hanging from the center of the vehicle.  **************** claims that her vehicle was not  damaged before she brought it in to us, however the location of the part hanging was in the center of the vehicle behind the engine. We explained the her that we were not responsible and offered her to watch the video of us completing the work. We still have it on film if she would like to review it.

  Customer response

  03/08/2023

   
  Complaint: 19549047
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle at Chuck Hutton Chevrolet. They hold the vehicle for 4 months due to air bags not working. I receive the car September than car broke down. Air bag has been cut off on the vehicle. But Im ****************** you cant sell a vehicle if air bags not working. Also the 90 day lemon law. *************************************************************************************************************************************************************************

  

  Business response

  12/27/2022

  On July 7, 2022, **************** purchased a 2017 Chevrolet Cruze. During the delivery inspection we discovered the passenger air bag module needed to be replaced which was causing the airbag light to stay on. Upon discovery we explained to **************** the situation and we both agreed to put her in something to drive until we could resolve the issue.  We gave her a loaner car the entire time as well as refunded any car payments due until we were able to fix the vehicle.  Due to parts supply issues, the airbag module was not installed until 10/12/2022. There is no lemon law that pertains to this because repair was made and we made **************** whole on every aspect of this car deal by giving her something to drive and refunding all payments until she received the car. We have done everything correct in dealing with this situation.  Please see attachment for repair.

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dates of Transaction: 08/22/22, 09/06/22, 09/06/22, 09/14/22, 09/15/22, 09/16/22, 09/17/22 Amount of money paid to the business: $1231.71, $1074.20, $79.46 What the business committed to providing: To fix the car's inability to start intermittently.Account/Order/tracking number(Customer Number): ****** Whether or not the business has tried to resolve the problem: Spoken with but were not taken seriously.Nature of Dispute: (Refund)I visited the Chuck Hutton ************** for the Monte ***** SS **** I wanted to get diagnosed because this was a Chevrolet repair center and my car was under Chevrolet I figured they would know best how to fix the issue. After receiving the diagnosis I was informed that the issue was the Computer inside of the car that had been making the car start intermittently. When visiting the ************** for a second time after saving the money to repair my vehicle I paid them for fixing the car but the emergency lights, and turn signal/blinkers were not working. And they were working fine before Chuck Hutton repaired anything on the car. So they fixed that issue but the original issue still persisted the next day. The third time I was told it was an aftermarket key was the issue so they replaced the started and provided a new key. After receiving the car back the car turned off while driving back to work on a lunch break in the middle of oncoming/going traffic; in a dangerous situation. I tried everything to start up the car and managed to drive to work and I took the car back after work, they said they put on a faulty ignition switch on by accident. The next day the car would not turn on but managed to start the car after multiple times of trying. I went up to service center and they said one machine said it needed a battery the other said it didn't. They brought out the car after the battery but they took the car back and said it still needed to be fixed. After a day did not receive any notice of what the issue was. So I took my car back.

  

  Business response

  09/26/2022

  let's start with, ************************* car is 23 years old. every repair we did was for something different. we repalaced a radio module on one visit, then on the next visit we replace a key and the cylinder, keep in mind the keys and cylinder are  23 years old, then on the next repair he needed a new battery. the car is 23 years old and has lots of miles on it. so here is what i understand after all the repairs ********************* decided to sell the car or just get rid of it. so now he wants his money back. he oked all the repairs on a 23 year old car.  he cannot say we did not repair the car porpely or that the work was done poorly  

  Customer response

  09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2016 ***** tahoe I toke in for service for oil change and trouble with the transmission and the has a warranty for every on it but now they are talking about they don't want to fix it saying that they void the warranty on it because of they said that I'm over miles on the oil change which that doesn't have anything thing do with transmission like I told them I can only bring it in when they give me appointment date they be like a week out or two so I don't have control on want date they give me

  

  Business response

  09/12/2022

  i remember speaking to *************** personally, he was very nice and handled himself professionally. after a while i took him to speak to our service manager.  when *************** purchased his vehicle Chuck Hutton gave him an insurance policy called Warrant Forever.  Warranty Forever is an insurance policy that is administered by the insurance company. there are requirements to maintain the policy. They are simple and given to every customer. the most important is not only to do your regular service and maintenance but also if it's not done at our store it's the customers obligation to notify the insurance company that it is being done. according to their records *************** did not notify the insurance company of at lease 2 oil changes. this would void the policy. that is not our call at Chuck Hutton. this is the call of the insurance company.  this insurance policy has helped lots of our customers but it must be do properly. 

  Customer response

  09/12/2022

   
  Complaint: 17937216
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  09/22/2022

   
  Complaint: 17937216
  
  I am rejecting this response because:
  I do not except the response that chuck Hutton gave me because they forgot to put one of my services records in and they didn't explain the warranty for ever to me because  I came with my check in hand 
  Sincerely,
  
  ***************************

  

  Business response

  09/26/2022

  i understand the customer wants his vehicle repaired at no cost to him, although it's a 2016. the warranty that we GAVE him is managed by the insurance company that isued the warranty. they have rules that every customer has to follow. one of those rules is to change your oil in the ***** the manufacture recommends,  that should be done.    the other requirement is that if you have your oil changed by anyone other than us, that it's done at a certified repair shop and that you let the insurance company know where and who you are doing it with.  all this was explained to the customer at the time of purchase  what we understand is there were a couple of times he either didn't change his oil or that he didn't let the insurance company know that it was being done and where. these are the requirements set at the time of purchase and if not done correctly it voids his warranty. We explained this to the customer when he came in with the transmission problem.  

  Customer response

  09/26/2022

   
  Complaint: 17937216
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** when I brought the truck I came in there with a check from my credit union and they explained to me want has to be done with the warranty  and it just the same if I was out of town an had to get a oil change I could I have call the company an let them know that I got a oil change from some one else who drive with a warranty company with them 

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