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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 04/05/2023 I parked at "Best Park Tennessee LLC" and paid $5 by credit card for parking. When I returned to my car it was booted. I could not prove that I paid with my credit card because there was no WiFi in the parking lot. The technician refused to remove the boot until I paid him $50.00 in cash and $15.00 on my credit card. Talk about duress. Also, the technician refused to accompany me to the machine so I could prove to him it was not working properly. I now have proof of payment and the company will not address the issue.Business response
04/06/2023
I received a voice mail message on my office phone this morning at 8am. She explained on the voice mail that she received a boot on her car on April 5th and that she did pay $5. I called this person back to discuss and get more details but received her voice mail and I left a message to contact me. She claims in this complaint that she wasn't able to prove she paid because the parking lot has no wifi. Without knowing all the details she should be able to provide the receipt from the parking pay station to prove she paid. Access to wifi is not necessary on any of our parking locations.
I'm assuming, the technician she references is the enforcement person with Secure Assets Enforcement. Secure Assets Enforcement is a third party I've contracted with to do the monitoring and enforcement on my parking properties. I have not had any conversations with them regarding this incident.
I will wait to respond further after I have more details from this customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.