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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased two tanks from NTO. The tanks were damaged during shipping and delivery. I contacted the company to report the damage and they are refusing to take responsibility for the damage. I have pictures available to support my claim. The upload function on the site is not working.Business response
06/30/2022
After speaking with **** and *****, we have given them a discount on their tanks and extended an apology for the inconvenience and the miscommunication.
I believe that the situation is resolved and the customer is happy with the resolution.
Customer response
07/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased water tank for van. Tank was fitted with inspection filler cap in different place to advertised on their website pictures. I asked for new tank and they refuse to acknowledge that it's in a different place. I have emails and pictures of website of product and what they sent me. Po#NXXXXXBusiness response
03/11/2022
Business Response /* (1000, 8, 2022/02/17) */ Please see all attached documentation and our response. Consumer Response /* (3000, 10, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the picture had shown a hole in the larger area of the tank and not the smallest end area I would have asked. However, a correction to both the pictures and the videos would need to be done by this supplier. I do not accept this response as it is not valid when the evidence i have presented is how i should have received the tank.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.