ComplaintsforH.M. Heckle & Company, Inc.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  05/15/2024 I completed my application for an apartment at the ***************************** complex, I expressed to the apartment manager that I am trying to leave a hostile domestic situation. I was told that I would know something in few days after I completed the application. Maybe a week and half later I was told that I was approved, and my deposit was ******. I informed the manager that I did not have the ****** at one time but I could pay ****** on the 30th of May and the other ****** at a later date. She agreed and took the payments of ****** at a later date of June 28,2024. I was told that the unit would be ready in the middle of July, and I can come back when I am ready. Since then, I have multiple personal incidents that has caused me to not be able to move and I have made contact with the complex and their corporate office expressing the need for my ****** deposit back. Because I am not able to move into the complex.

  Business response

  07/25/2024

  It is correct that ******************* has been working with ************************* since May 17, 2024 to secure a new home.  It is correct that ******************* did work with ************************* on payments for the security deposit to secure a new home.  ****** Fields has held a unit for ************************* since July 1, 2024.  It is correct that ************************* contacted our office regarding the move in and deposit and was referred back to the property manager, *****************************.  ************************* and ***************************** met at the ****** Fields leasing office and it was determined that ***** would move in on August 1, 2024.  We have a unit still on hold for *************************.
  

  I have attached the leasing application signed by ************************* that states "Upon acceptance of this application, the security deposit, processing fee and application fee will not be refunded to applicant by reason of a later decision by applicant to not lease the apartment". 

  ****** Fields has worked with ************************* to move into a new home for over 2 months.  We will not refund the security deposit if ************************* chooses not to move in.

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since I moved to HM Heckle property there have been many things code enforcement has had to addressed. There are too many emails to upload. Please call me if needed. This last thing with placing a dog park like pooper scooper bin in front of my patio where everybody in tht neighborhood comes and places dog p*** in is really the last straw. It is retaliation. I have no dog. One neighbor two buildings down does. They are forcing me to move. I have asked them in such times to waive and or return July's rent and my deposit so I can. They don't want me here, that is evident. I have paid $804 before rent is due for the 11 months I have been here. I have not torn up their apt. They are slum lords. Please help.

  Business response

  06/26/2024

  To Whom It May ***************** are in receipt of your complaint from Dr. ******* regarding Hawthorne Apartments.

  Hawthorne Apartments has not received any code violations from Shelby County Code Enforcement regarding this property.

  A pet waste station was placed centrally for all residents to access to dispose of pet waste.  The station was located approximately 25 feet from the patio area of Dr. *******.  Since Dr. *******'s direct complaint to our office regarding the pet waste station, the station has been removed from the property and is no longer in the common area of ********* Apartments. There has been no act of retaliation towards Dr. *******.

  We offered Dr. ******* a lease renewal and she declined to renew her lease and gave notice to vacate the property on or before July 31st, 2024.  We did inform Dr. ******* that as a courtesy we would "prorate" her last month's rent based on the day she physically vacates the property and returns keys to the property.  The security deposit will be refunded once Dr. ******* has vacated the premises, returns keys to the property, performs a move out inspection, and the property is left in good and clean condition. 

  July 2024 rent will not be waived and we will not refund the security deposit until the tenant has vacated and a move out inspection performed.  As previously told to Dr. ******* directly, we are more than willing to prorate July's rent based on the date of move out by the tenant.

  Dr. ******* has already scheduled a move out inspection for August 1st, 2024.

  Regards,

  ***********************************************

  Property Manager

  H.M. Heckle and Co., Inc.

  Managing Agent for Hawthorne Apartments

  Customer response

  06/26/2024

  The picture above is the reception that was placed in front of my patio.  It was not centrally placed.  I asked it be removed several times and questioned why not place it where the resident that has a dog.  I don't have a dog. I spoke of the disease and unsanitary conditions as one with health problems.   It now has finally been removed after a week and only yesterday.  Code enforcement was at my apt on yesterday for a continuing ele trial issue yet to be taken care of and I was able to see things that should not be.  *********************** and Supervisor *****************************, Construction Enforcement ********   I had no option but to move and sending me the lease renewal notice came only after I addressed *************** and **************** regarding retaliation,  **********,  and bullying by employees.  It was inhumane to continue under such treatment.  I am sending the email recapping my stay since August first to you in email to and I can get code enforcement case numbers for my next response. Email dated 6/22/24 to A ******, S. Wella and KRurner and mailed to ************************* name given me by the city of ******** 

  Customer response

  06/26/2024

  Email sent to ****************,  ************** AND ****************.  THE ORIGINAL IS FORWARDED TO BBB Memphis along with others that lead to my not having any other options with my health.

  When I signed my lease with HM Heckle last August, I was looking to find a home for a while. I expected that as I respected and fulfilled my lease agreement that HM Heckle, Hawthorne Apts and it's owners would do the same. That has not happened consistently now forcing me to move. I want to take a moment and recap (items which should have been addressed before leasing to anyone) what I addressed several times in maintenance requests, emails, text to the number given, in person, to after hours and by telephone: Note: unlike what has been told to new tenants my lease is not AS IS. There is according to the Tennessee Landlord And Tenant laws a reasonable expectation and according to *** (which I fall under) there is also a reasonable accommodationregarding everything recapped below.

  
  

  1. Upon move-in none of the six newly installed windows in my studio were able to be locked. (They were nailed(screws were used) so that they could not be raised). I had no problem with this because of the back door.

  
  

  2. The ceiling fan was not secure to the ceiling and made loud noises when turned on. Maintenance came with an attitude, but fixed the problem.

  
  

  3. The window air unit was not properly installed so rodents were coming in. When maintenance came with masking tape, I asked it be removed because that was not going to fix the problem.

  
  

  4. The trash disposal was moved next to the building where not only my neighbors lived, but where the top flew off or trashed was piled so that a stench could be sniffed to my apartment. It took many months and calls to code enforcement and whatever your repercussions were before that was taken care of. Also forcing the tenants in that Hawthorne Apt unit to move. They were told it was going to stay there. First tenant forced to move. (******) 5. The breaker box continued to flip in the middle of the night. First time, maintenance came and flipped it. The door to that box is in the basement and was locked. Second time the breaker flipped maintenance came and was faulting me because he had to come in the cold. I assured him I did not work for HM Heckle and if he had a problem with the cold to speak with his employers. An electrician came out and stated that each apartment should use 20 amps. ******* said it must be an omen in my apartment. It was disheartening. Anymore knows that is outrageous. As they tested my apartment with everything plugged in, the upstairs breaker flipped. How would that be happening? We should be on separate breakers. We pay separate electric bills, or do we? I sent an email and text to ******* detailing all the items in my apartment and the amps of those items. Simple items like microwave only 500 ***** mind you, one cup ************* pot, curling iron just necessities which one should have an expectation they would be able to use. Even would that be happening? We should be on separate breakers. We pay separate electric bills, or do we? I sent an email and text to ******* detailing all the items in my apartment and the amps of those items. Simple items like microwave only 500 ***** mind you, one cup ************* pot, curling iron just necessities which one should have an expectation they would be able to use. Even though by now HM Heckle should have replaced a breaker box which I found out had been doing the same thing years, that didn't happen. Residents just would go ou flip it. ******* said the electrician would install a jun box. I can't see how that happened because no one came and said the electric would be off while they installed the junction box. Third time, in the mist of t winter dead cold the breaker flipped and because I reported what was happening to my doctor, he stated me to go to the emergency room if no one came. I c several times and no one showed up so to the emerg room I was forced to go. The next day no one came my son in ***** told me to get a hotel. I scheduled and after talking to one of the seven nieces and nephews I have that are attorneys, I called ******* and told her this was ridiculous and I was going to an hotel and would take that from my rent. I also stated that to her in a maintenance request and to OnCall answering that my reservation was at 3 Pm. ******* stated that she had spoken to her manager and since I wasn't happy she would see if they could let me out of my lease(sounds familiar now tenant number two). I thought not only was this retaliation, disrespect, inhumane, uncaring, rude and very unprofessional, but she had a huge problem or the culture at HM Heckle and Hawthorne Apts had a huge problem being a landlord that did not care about my health, age, or well being regarding a studio and lease that I consistently upheld. It wasn't that I was unhappy. I simply wanted the bare minimum asked of my landlord. Again, I was tenant number two that this happened to. Mind you there were sockets I did not use because they did not look safe. It wasn't me that was unhappy. It was her not wanting to do her job, thus clearly her problem with me.

  
  

  6. HM Heckle installs a dog pooper scooper in front of my patio that the minute I saw it said it was inhumane. It should not be there. I reported it to **************** and ******* because of the health hazard from disease and unsanitary nature of this, and asked that it be removed throughout the day. I made it known how inhumane and hazardous this was when it was placed there. There was no consideration for not just my health, but anyone's. The flies and bugs and rodents which I began to see. There is a reason these are normally installed at parks in the open space. There are things I did not call maintenance for. I made due or used a temporary measure.

  
  

  Now, tell me I have not been targeted, retaliated against, bullied, and harassed. We live in a world where big business just doesn't care anymore. My intentions have always been from an honest place. I reported and made HM Heckle aware of everything listed above and many times to no avail. I have my receipts (documentation) for everything listed above. I ask that you do the right thing. First, it is not about the money. My patient died and the family made sure my rent was paid for a year, so I have saved all my money. It is that as a stakeholder, I have a right to expect after such treatment that HM Heckle finally take responsibility and accountability for forcing me to find another home especially now. Today, I went outside and could barely get out the door for the flies from the dog p*** in the pooper scooper. I was told it would be consistently emptied. HM Heckle seems to not care.  I have tried and prayed.

   

  I am asking for July's rent to be waived and my $300 deposit to be returned by July 31st. I have no problem with anyone coming to see that only maybe spot painting which is normal wear and tear will be needed. You can easily see that is what was done before I moved in. HM Heckle needs to do better.

  
  

  I look forward to a resolution to right this wrong. I will beexpecting a response immediately as I am expected to be out of my studio by July 31st. ******* stated she has a showing August 1st.

  
  

  With final peace,

  
  

  Dr. Georgia Session ********** Hawthorne Apts #4 *****************

  
  

  Copy to be delivered 6/26/24 ************************* ************************* *****************************************************************************************

  
  

  Each battle teaches you to fight. Each for to be a braver knight. Armed with His might.

  
  

  ...faith triumphant knows neither defeat nor fear.

  
  

  ...and the greatest of these is love.

  Customer response

  07/01/2024

   
  

  From the CONSUMER:

  Sent 6/26/2024 9:12:28 PM

  The picture above is the reception that was placed in front of my patio.  It was not centrally placed.  I asked it be removed several times and questioned why not place it where the resident that has a dog.  I don't have a dog. I spoke of the disease and unsanitary conditions as one with health problems.   It now has finally been removed after a week and only yesterday.  Code enforcement was at my apt on yesterday for a continuing ele trial issue yet to be taken care of and I was able to see things that should not be.  *********************** and Supervisor *****************************, Construction Enforcement ********   I had no option but to move and sending me the lease renewal notice came only after I addressed *************** and **************** regarding retaliation,  **********,  and bullying by employees.  It was inhumane to continue under such treatment.  I am sending the email recapping my stay since August first to you in email to and I can get code enforcement case numbers for my next response. Email dated 6/22/24 to A ******, S. Wella and KRurner and mailed to ************************* name given me by the city of ******** 

  From the CONSUMER:

  Sent 6/26/2024 9:43:00 PM

  Email sent to ****************,  ************** AND ****************.  THE ORIGINAL IS FORWARDED TO BBB Memphis along with others that lead to my not having any other options with my health.

  When I signed my lease with HM Heckle last August, I was looking to find a home for a while. I expected that as I respected and fulfilled my lease agreement that HM Heckle, Hawthorne Apts and it's owners would do the same. That has not happened consistently now forcing me to move. I want to take a moment and recap (items which should have been addressed before leasing to anyone) what I addressed several times in maintenance requests, emails, text to the number given, in person, to after hours and by telephone: Note: unlike what has been told to new tenants my lease is not AS IS. There is according to the Tennessee Landlord And Tenant laws a reasonable expectation and according to *** (which I fall under) there is also a reasonable accommodationregarding everything recapped below.

  
  

  1. Upon move-in none of the six newly installed windows in my studio were able to be locked. (They were nailed(screws were used) so that they could not be raised). I had no problem with this because of the back door.

  
  

  2. The ceiling fan was not secure to the ceiling and made loud noises when turned on. Maintenance came with an attitude, but fixed the problem.

  
  

  3. The window air unit was not properly installed so rodents were coming in. When maintenance came with masking tape, I asked it be removed because that was not going to fix the problem.

  
  

  4. The trash disposal was moved next to the building where not only my neighbors lived, but where the top flew off or trashed was piled so that a stench could be sniffed to my apartment. It took many months and calls to code enforcement and whatever your repercussions were before that was taken care of. Also forcing the tenants in that Hawthorne Apt unit to move. They were told it was going to stay there. First tenant forced to move. (******) 5. The breaker box continued to flip in the middle of the night. First time, maintenance came and flipped it. The door to that box is in the basement and was locked. Second time the breaker flipped maintenance came and was faulting me because he had to come in the cold. I assured him I did not work for HM Heckle and if he had a problem with the cold to speak with his employers. An electrician came out and stated that each apartment should use 20 amps. ******* said it must be an omen in my apartment. It was disheartening. Anymore knows that is outrageous. As they tested my apartment with everything plugged in, the upstairs breaker flipped. How would that be happening? We should be on separate breakers. We pay separate electric bills, or do we? I sent an email and text to ******* detailing all the items in my apartment and the amps of those items. Simple items like microwave only 500 ***** mind you, one cup ************* pot, curling iron just necessities which one should have an expectation they would be able to use. Even would that be happening? We should be on separate breakers. We pay separate electric bills, or do we? I sent an email and text to ******* detailing all the items in my apartment and the amps of those items. Simple items like microwave only 500 ***** mind you, one cup ************* pot, curling iron just necessities which one should have an expectation they would be able to use. Even though by now HM Heckle should have replaced a breaker box which I found out had been doing the same thing years, that didn't happen. Residents just would go ou flip it. ******* said the electrician would install a jun box. I can't see how that happened because no one came and said the electric would be off while they installed the junction box. Third time, in the mist of t winter dead cold the breaker flipped and because I reported what was happening to my doctor, he stated me to go to the emergency room if no one came. I c several times and no one showed up so to the emerg room I was forced to go. The next day no one came my son in ***** told me to get a hotel. I scheduled and after talking to one of the seven nieces and nephews I have that are attorneys, I called ******* and told her this was ridiculous and I was going to an hotel and would take that from my rent. I also stated that to her in a maintenance request and to OnCall answering that my reservation was at 3 Pm. ******* stated that she had spoken to her manager and since I wasn't happy she would see if they could let me out of my lease(sounds familiar now tenant number two). I thought not only was this retaliation, disrespect, inhumane, uncaring, rude and very unprofessional, but she had a huge problem or the culture at HM Heckle and Hawthorne Apts had a huge problem being a landlord that did not care about my health, age, or well being regarding a studio and lease that I consistently upheld. It wasn't that I was unhappy. I simply wanted the bare minimum asked of my landlord. Again, I was tenant number two that this happened to. Mind you there were sockets I did not use because they did not look safe. It wasn't me that was unhappy. It was her not wanting to do her job, thus clearly her problem with me.

  
  

  6. HM Heckle installs a dog pooper scooper in front of my patio that the minute I saw it said it was inhumane. It should not be there. I reported it to **************** and ******* because of the health hazard from disease and unsanitary nature of this, and asked that it be removed throughout the day. I made it known how inhumane and hazardous this was when it was placed there. There was no consideration for not just my health, but anyone's. The flies and bugs and rodents which I began to see. There is a reason these are normally installed at parks in the open space. There are things I did not call maintenance for. I made due or used a temporary measure.

  
  

  Now, tell me I have not been targeted, retaliated against, bullied, and harassed. We live in a world where big business just doesn't care anymore. My intentions have always been from an honest place. I reported and made HM Heckle aware of everything listed above and many times to no avail. I have my receipts (documentation) for everything listed above. I ask that you do the right thing. First, it is not about the money. My patient died and the family made sure my rent was paid for a year, so I have saved all my money. It is that as a stakeholder, I have a right to expect after such treatment that HM Heckle finally take responsibility and accountability for forcing me to find another home especially now. Today, I went outside and could barely get out the door for the flies from the dog p*** in the pooper scooper. I was told it would be consistently emptied. HM Heckle seems to not care.  I have tried and prayed.

   

  I am asking for July's rent to be waived and my $300 deposit to be returned by July 31st. I have no problem with anyone coming to see that only maybe spot painting which is normal wear and tear will be needed. You can easily see that is what was done before I moved in. HM Heckle needs to do better.

  
  

  I look forward to a resolution to right this wrong. I will beexpecting a response immediately as I am expected to be out of my studio by July 31st. ******* stated she has a showing August 1st.

  
  

  With final peace,

  
  

  Dr. Georgia Session ********** Hawthorne Apts #4 *****************

  
  

  Copy to be delivered 6/26/24 ************************* ************************* *****************************************************************************************

  
  

  Each battle teaches you to fight. Each for to be a braver knight. Armed with His might.

  
  

  ...faith triumphant knows neither defeat nor fear.

  
  

  ...and the greatest of these is love.

  Business response

  07/02/2024

  To Whom It May ********************* see below responses to each complaint from this resident:

  Note:  Resident moved in and received keys on 7/31/2

  1.  Resident sent maintenance requested dated 8/11/23 at 8:50p.m. (Friday evening after hours) regarding the window locks.   The windows were able to be locked, but the locks were difficult to turn.  WD-40 was sprayed on the window locks to make the locks easier to be turned, which locks and unlocks the windows.  The only window that had screws was the unit that held the window **** unit to secure the window unit in place.  This maintenance request was handled on 8/16/23.

  2.  The ceiling fan maintenance request was received on 8/13/23 (Sunday after hours) saying the fan was not working.  The ceiling fan was working but needed to be tightened to the ceiling to stop swaying and making "noise".  The ceiling fan repair was completed on 8/17/23

  3.  All units at ********* Apartments have window **** units.  The units are dual climate that supply heat and air conditioning to the apartments.  We received maintenance request dated 8/1/23 that unit was "poorly installed".  All window units are smaller in width than the actual window frame.  In order for the **** units to be secured, the window is secured to the top of the **** unit and panels are placed on either side the **** unit to the window frame and taped to keep cool air / heat inside the apartment.  All window units are installed this way.  The resident requested the unit be completely removed.  The window unit was removed on the same day, 8/1/23 and the screws were removed from the window so the window could be completely shut. Resident had resided in the unit less than ***************************************************** rodent problem.

  4.  The trash container was located on the street of ********* by the drive-way.  A former resident complained directly to code enforcement of the location of the trash container on the public street.  The only place the trash container could be placed per Code Enforcement was next to the building on the corner.  This was only location on the surface parking lot for the garbage truck to access the waste container for pick up and to empty it..  Since the property was under commercial contract for this service, the property was required to provide a 30 day cancellation notice to the garbage vendor to cease services and remove the container.  The outside garbage contractor did not pick up the container for 60 days.  We do not control outside vendors and we could not move the container to the street per Code Enforcement.  Trash collection is now handled by a different contractor and 6 individual trash carts are provided for waste disposal.  There was never a citation issued to the property from Code Enforcement  regarding the waste removal or container.

  5.  Maintenance requested regarding an electrical issue was received on 12/4/23 at **:39p.m. (after hours).  Maintenance arrived at the apartment the next day on 12/5/23 to determine the issue with the tripped breaker. The electrical issue in the apartment was directly caused by the tenant using 4 space heaters simultaneously.   The amps used by 4 space heaters simultaneously would trip the breaker for both apartments #4 and #** (unit directly above #4).   As stated above in Item 3, the resident requested the window **** unit,  which provided air conditioning and heating, be removed.  We honored the resident's request on 8/1/23.  The resident was advised on 12/5/23 to stop using all 4 space heaters at the same time until a junction box and parts could be ordered.   She did not follow instructions provided to her to ceasing using all 4 space heaters at the same time.  Resident placed an after hours maintenance call on 12/12/23 regarding the breakers being tripped again and when maintenance arrived she refused entry into her house to check the issue.  Maintenance went to the electrical room, found the breaker tripped and reset the breaker.  A new junction box in the electrical room was installed on 12/13/23 to stop the over usage of amps causing the breaker to trip.  Once this new junction box was installed, there have been no additional issues reported to our office.  The last maintenance request regarding the breakers being tripped was 12/12/23.  Code enforcement was agreement that the use of 4 space heaters was causing the issue.  The junction box was installed on 12/13/23.  There was never a citation issued to the property regarding this matter.

  6.  We have already responded regarding the pet waste station.  The station has been removed so there is no issue to resolve.

  All resident complaints have been resolved.  The resident has not made any written request to accommodate any disability per the American Disabilities Act as stated in her complaint.  As previously stated in our prior response, there will be no credit for July 2024 rent and the security deposit will be refunded to the resident once a move-out inspection is completed and the unit is cleaned and no damages. As previous stated to the tenant verbally and our prior written response, will will provide the tenant a prorated move-out rent if the resident vacates the premises prior to July 31st, 2024.   The tenant has already scheduled a move-out inspection for 8/1/24 at 11:00 a.m.  That is the only appointment that is scheduled for August 1st.  There is no showing scheduled as of today for that apartment.

  We are considering this matter closed since all maintenance requests are handled.  No refunds will be issued until the resident has vacated, we have possession of the premises, a move out inspection is performed, the apartment is left clean and debris free and no damages are found.

  Regards,

  ***********************************************

  Property Manager

  H.M. Heckle and Co., Inc.

  Managing Agent for Hawthorne Apartments

   

   

  Customer response

  07/03/2024

  Case# ******** is the original code case# for the trash container made in November 2023.  Three other calls were made. The last on the Friday before Thanksgiving and code enforcement was surprised it wasn't moved.  They stated HM Heckle had been fined and would up it and assured me once someone came out Monday I r Tuesday it would be moved.  They did something because on Wednesday 11/24/23 it was not next to ******** apt with the top open on her patio and the stench was gone.

  The case # for my breaker flipping is # ******* with th city.  I called today and they will gather pictures and notes from the county and ************ and get back with me.  Also ****** is getting me pictures she took of the trash c container over her patio and a statement on their no choice to move because they refused to move it away from the building.   And to the dishonesty about four heaters plugged up. My electric did not flip when the electrician ask me to plug everything up, but upstairs did. Which you will see why when pictures from the county are shown.  Boxes are connected in illegal was in that basement,  but don't believe me believe pictures.  I am sending some pictures to BBB email.  They were too large to load.   HM Heckle needs to do the right thing. Dr. ******* Session. 

  Customer response

  07/08/2024

   
  

  Case# ******** is the original code case# for the trash container made in November 2023.  Three other calls were made. The last on the Friday before Thanksgiving and code enforcement was surprised it wasn't moved.  They stated HM Heckle had been fined and would up it and assured me once someone came out Monday I r Tuesday it would be moved.  They did something because on Wednesday 11/24/23 it was not next to ******** apt with the top open on her patio and the stench was gone.

  The case # for my breaker flipping is # ******* with th city.  I called today and they will gather pictures and notes from the county and ************ and get back with me.  Also ****** is getting me pictures she took of the trash c container over her patio and a statement on their no choice to move because they refused to move it away from the building.   And to the dishonesty about four heaters plugged up. My electric did not flip when the electrician ask me to plug everything up, but upstairs did. Which you will see why when pictures from the county are shown.  Boxes are connected in illegal was in that basement,  but don't believe me believe pictures.  I am sending some pictures to BBB email.  They were too large to load.   HM Heckle needs to do the right thing. Dr. ******* Session. 

  Customer response

  07/21/2024

  Attached is a notice after not being connected to staff at HM Heckle that I received from the county.  I also spoke to Deputy Mayor ******************* who will get back with me on Monday.  HM Heckle has yet to make any effort  to do anything.  They finally removed the pooper scooper station from in front of my patio after seven days and a report to code of the unsanitary and diseased situation, I was in. Reports have also been made regarding the harassment retaliation and abuse of management and staff to  several  TN reporting agencies.   This again leaves me no choice but to move.

  Customer response

  07/21/2024

   
  Complaint: 21900502
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dr. Georgia Session

  Customer response

  07/21/2024

  Dear Sirs myname is *****************************,  my phone number is **********. I was a resident at HM Heckle property  Hawthorne Apts.  I can attest with Dr. ******* to also being g forced to move.  It was my apartment that the trash dump was contaminating with smells and filth.  I spoke with the manager ******* and to a gentleman at the office in person after ******* said it wasn't going to be moved and I  had to live with it.  That man said he was her boss and was no help.  Dr. ******* spoke of an ****. I can't say that was him.  Even after Dr. ******* said that wasn't fair and she was calling code enforcement and my moving it away from my apartment.  They moved it back. I know that Dr. ******* called code enforcement before Thanksgiving and they moved it permanently before Thanksgiving.   Thus was after I couldn't take the stinch and asked out of my lease to move with no other optio and spending lots of money I did not have.  Dr. ******* encouraged me to fight, but I was tired and could not stand the stinch.  I will support  Dr. ******* throughout this process because she has been treated wrong.  I drove over and saw the pooper scooper they placed in front of her patio. I would not believe it. I did take steps to post it and tell others of this.  Contact me of you or others need anything to help Dr. *******. She didn't deserve to be treated with such. She is a mom type.  **************************;

  Business response

  07/22/2024

  An electrician is at the property today to inspect wiring related to the complaint made by Dr. ******* last week. We are actively working with the electrical contractor and Shelby County Code Enforcement to correct any issue related to the complaint and the proper repairs will be made as soon as possible. 

  Attached is a picture of the pet station we installed at the property in June. Pet waste stations are commonly installed at apartment communities. The location we installed the pet waste station is not directly in front of Dr. *******'s patio. It was installed between two of the apartment buildings, 198 and 194. The entire property consists of 3 buildings and is relatively small at 12 total units. The location we installed the pet waste station was central to the property and in no way retaliatory to any resident. We installed the pet waste station simply to provide a means for residents and neighbors to pick up after their pet. We removed the pet waste station in late June because Dr. ******* was complaining of pest issues related to the pet waste station and we wanted to solve that issue.  

  Business response

  07/23/2024

  Attached is a picture of the pet waste station installed at the property in June 2024. It was installed between 2 buildings, building 198 and 194. It was installed approximately 20 feet from the buildings. The property is relatively small and we thought the location we chose to install the pet waste station would serve the property well. Poplar Aveune is immediately south of the property. We did not want to install the pet waste station near Poplar Avenue to detract from pedestrians walking by that might vandalize the pet waste station and/or use it for their personal use. Shortly after we installed the pet waste station, ******************** complained of a bug issue on her patio that she believed was due to the pet waste station. We removed the pet waste station to rectify the bug problem and are re-assessing if there is a better location for us to put it at the property.  

  Customer response

  07/24/2024

  Mr.  **** from the County Code Enforcement was out yesterday after finally being able to make a vist to HM Heckle business.  HM Heckle's electrician was also at my Hawthorne Apts to see the electrical mess you see on the attachment sent from the County.

  After addressing the electrician sent by Hzm Heckle, ************ visited my apartment to update me.  He stated that HM Heckle has a lot of work to fix the electrical problems that causes the problems in my apartment.   I stated to him because this has been an ongoing problem with HM Heckle and my getting no help and then retaliation,  I had no choice but to move.  Them now being forced to fix these problems does not help me.  This is not a quick fix, so because of their failure to address these years long issues, I have no choice. The city code enforcement will be out on Thursday 7/25/24 for issues like the windows, I addressed withHM ****** day 1 of my lease and the breaker, but as ************ stated t g electrical problems need to be addressed  before that cam be successfully done. Again, this does not eliminate or fix the years long e l electrical problem I brought to HM Heckle's attention and instead of fixing it like they are now being forced to do they did nothing. I  am still connected to other tenants electrically and will meet with MLGW to address the consequences of that.  Yes, HM Heckle could offer me to renew a lease in an apartment with major electrical issues I have suffered with and disrespect staff.  They gave chosen to drag this out.   They forced me to choose a home that was not an electrical hazard.

  Now tha I have the ball rolling, it will not benefit me at ********************, but  as I stated to the county they were planning to place someone else in my apt after I leave.  I want to make sure that does not happen a n dcthe issues with others who are afraid to speak up.  ************ gave me a site that's public record Develop 901 where I can see not only my complaint progress and his constant communication so HM Heckle doesn't fix this electrical hazard , but also history of this and of issues from the oast.  He assured me he would follow progress and every step even to court to make sure what I have suffered and now forced to move is rectified if they will continue at Hawthorne Apts.  Again, I have not lied but shared the truth.  HM Heckle has a pattern of not caring and hoping you move so they can take someone else's money and move on.  We live in a world where companies only think about money.  We'll withGod with me, I  am in the right. I believe at the end of those wherever it goes next.  My complaint to code will help others and HM Heckle who hasn't done right by me will in the end. I definitely will stay on it with the County and city code enforcement and the Mayor's ****** and other entities.  My initial resolution has not been reached.  I reject the dishonesty and misinformation shared by ****************.  I will share the report from Develop 901 and the city is getting me some more documentation from their code enforcement. 

   

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I interested in moving into an apartment called poplar pines. I gave an application fee, administration fee, and security deposit fee. I want my security deposit in amount of 250 dollars back because I chose to renew my lease at the apartment I was staying at. They have it on line that the security deposit is refundable. The application and administration is non refundable. I ask for my deposit back on June 4. I was trying to move in on July 17. I want to move to poplar pines but trying to contact the landlord get help but only getting debates and agreements I figured it was a bad time to move there and I would try again after she got fired or quit. I spoke with corporate twice about her but they are siding with the landlord

  Business response

  06/12/2024

  To Whom It May ***************** are in receipt of a complaint from an applicant, *********************************.  We have attached a copy of the rental application completed and signed by ********************** on May 15th, 2024.  Please refer to page 4 of the rental application which states the following:

  "NOTICE TO APPLICANT:  You will be required to sign a lease, pay a full security deposit and pay the first month's rent before occupying the apartment.  This is an application only and is subject to approval by the management and/or owners.  Upon acceptance of this application, the security deposit, processing fee and application fee will not refunded to applicant by reason of a later decision by applicant not to lease the apartment."

  ********************** made a written statement in his complain to the Better Business Bureau that he "chose to renew his lease at his current apartment" and not move-in to Poplar Pines.  Due to his decision to cancel his move-in, the security deposit is non-refundable per the rental application that he signed.  The security deposit will not be refunded.

  This has been explained to **********************, but he refuses to accept the response that his security deposit will not be refunded per the rental application he signed, which clearly states that if the applicant makes a decision at a later date to not occupy the apartment, the fees are non-refundable.  

  This matter will now be considered closed and no further communication will be provided to **********************.

  Regards,

  ***********************************************

  Property Manager

  H.M. Heckle and Co., Inc.

  Managing Agent for Poplar Pines Apartments

  Customer response

  06/12/2024

  I think I read were they are saying I signed a lease agreement.  I didn't sign anything.  I only paid the application fee to *********************************** on the May 15th.  I tried calling and leaving messages to see what my next step would be. I then reached her on the may 22th and paid my admin. fee and security deposit.  I then asked for my deposit back on June 4th before I got trapped into a lease with these people. 

  Customer response

  06/12/2024

   
  Complaint: 21835856
  
  I am rejecting this response because: I did not sign a lease.
  
  Sincerely,
  
  *********************************

  Business response

  06/13/2024

  To Whom It May ****************** our previous email, it is clearly stated in the RENTAL APPLICATION the following language:

  "Upon acceptance of this application, the security deposit, processing fee and application fee will not be
  refunded to applicant by reason of a later decision by applicant not to lease the apartment."

  The rental application is attached to the original response.  The language is on page 4, first paragraph, third sentence.

  ************************** application was APPROVED.  Per his written statement in his complaint, he "decided to renew his lease at his current apartment" and changed his mind to sign a lease and move-in to Poplar Pines Apartments.  Whether or not he signed a lease agreement is irrelevant.  He signed a rental application that clearly states if he changes his mind for any reason, the security deposit, processing fees and application fees are NON-REFUNDABLE.

  The unit was held off the market for ********************** in good faith that he was renting the unit based on ********************** submitting a rental application, paying a security deposit and processing fee.  That rental application was approved.  Therefore, since he made a decision to remain at his current apartment community, the fees paid by him are non-refundable.

  ********************** will not be refunded the security deposit or processing fees.

  This matter is now considered closed.

  Regards,

  ****************************** ********

  Property Manager

  H.M. Heckle and Co., Inc.

  Managing Agent for Poplar Pines Apartments

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year I made a $300.00 deposit on a apt located in *************************** apt (5810 apt.). .. By my move in date.. I received call from the office stating the apt not ready because the furnace had to be replaced.., they need more time,by then I have moved in another apt.. that was ready.in ******* . I asked for my deposit back was told I forfeited .. I want my deposit back. I didnt forfeit it!!! I want deposit back. I needed a place right away.. relocating from ********.

  Business response

  06/05/2024

  I have attached the leases sent for signature on 9/28/23, 9/29/23 and 9/30/23.   I have also attached the Fees and Terms section of our application stating that the deposit is not refundable.

  However, as we rented the unit to another applicant, we will agree to refund the deposit.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The initial contact date was January 31st about my dishwasher going out. Completely went out with water in it. Stated they would order a new one. February 13th I asked for an update and nothing had been ordered water still sitting in there causing a strong smell coming from it causing the whole apartment to have a terrible smell. In the process of this my microwave door broke completely(was broke when I moved in in May). All were put in the maintenance request on the portal. February 28th is when she said she will be ordering my dishwasher next Wednesday and that she was going to close out the repair ticket. March 13th is when I get the dishwasher but he didn't complete the task because he said it was another part to order. In the process of this she sends me a text to say I can't use my left side of my sink at all. March 22nd I asked for an update on the missing part and no response. I also informed her that I put in another work order for the microwave, kitchen lights, and dishwasher because nothing was complete. March 26th I texted her to ask if I could please at least get a light for my kitchen and she yelled and said she has to order the bulbs. Today is April 2 and nothing has been done. I bake for extra income and had my Grandmothers birthday dinner and Easter to cook for. I had to use my ring light for light in my kitchen while using one side of my sink which is ridiculous paying $1399 for rent and can't get anything fixed. Paying for pest control and haven't had them spray my apartment since I've been here. Also, staff member accidentally closed my Entergy account which has caused them to put my last bill and deposit on to my credit because I didn't know it was closed out of my name and she still has not resolved this issue. So they are still attempting to collect $411.81 from me because of her typo of apartment numbers she sent in. I brought to her attention again and it's still the same.

  Business response

  04/09/2024

  Dishwasher was ordered and installed on 3/13/24.  Upon receiving the new dishwasher, the install kit and new dishwasher hose was incorrect size.  New install kit and hose had to be re-ordered.  This part was on back order from supplier.  Part received on 4/1/24 and installed on 4/2/24.  We do not control back order of parts to complete repairs

  Key provided by resident does not work to access to change light bulbs in kitchen.  This has been communicated to resident multiple times with text responses from resident that says she will bring us key to access unit to make necessary bulb replacements in kitchen

  Microwave handle was broken by resident after she moved in.  Resident was advised that a handle can not be ordered.  Resident was informed if she was willing to pay replacement cost for new microwave, a new one will be ordered and installed.  Resident declined this solution

  Due to a clerical error, utilities to this residents apartment were disconnected and placed in the name of the property vs the resident.  The utility bills have been paid directly to Entergy.  One on 2/5/24 for $292.32 and one on 4/2/24 for $195.84 for a total cost of $488.16.  Resident was residing in the unit and responsible for those charges.

  Once we receive correct key to access the unit, the bulbs will be replaced in the kitchen.  This has been communicated with resident as recently as 4/8/24 via text message.

  There are no other issues to resolve and will consider this matter closed.

  Regards,

  *******************************

  **** Heckle and Co., Inc.

   

  Customer response

  04/09/2024

   
  Complaint: 21520200
  
  I am rejecting this response because:

   microwave was broken upon me moving in and ******** stated that she marked this on the walk through and will be fixed never was. No conversation has taken place where I agreed to pay for a microwave that was broken. Entergy has confirmed with me nothing was paid during the time ******** disconnected my account with them. I attempted to bring the key to the office but office door was locked the same day that was mentioned to me. Because of the maintenance mess up on copying the key is not my fault. I have one key to this apartment and thats what was given to him. 
  
  Sincerely,
  
  *************************

  Business response

  04/10/2024

  See attached move in inspection form signed by the resident that she was present for the move-in inspection.  The following items were notated on the move-inspection:  kitchen counter tops have scratches and carpet issues in both bedrooms.  The resident made no notes of the microwave handle being broken.  The resident signed this inspection form clearly showing the microwave handle was not broken and fully functional at move-in.

  However, in order to resolve this matter, a new microwave will be ordered and installed once we have a key to enter the apartment.  The key copy we have does not work.  Until the resident brings us a key to make a replacement copy to have access, we can not install the microwave or the kitchen light bulbs.  

  Once the microwave is ordered and received, we will communicate with the resident for the installation of the new microwave.  Again, we must be able to have access and have a working key.  The resident should contact the onsite manager at ************ to deliver  her key so a correct duplicate key can be made.

  The utility bills have been paid by Weatherstone Apartments directly to Entergy.  If those bills had not been paid, the utilities would have been disconnected due to non-payment.

  Once we receive a correct duplicate key and the new microwave is installed, the matter will be considered closed.

  Regards,

  *******************************

  **** Heckle and Co., Inc.

  Business response

  04/10/2024

  Copies of utility payments made to Entergy.  

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have nothing more to say.

  
  Sincerely,
  
  *************************

  , ** 38637

  
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told that if I decided not to rent the apartment at Bartlett Heights at **** Bartlett *******, Bartlett, ** ***** my $300 deposit would be refundable. The only thing was non-refundable was the admin fee and application fee per the leasing agent. Now they are upset that I decided not to sign the lease and move there and told me my deposit is not refundable. This is not right. God don't like ugliness.

  Business response

  11/17/2023

  To Whom It May ****************************** have attached the disclosure statement that is signed by every applicant that any monies paid (security deposit, processing fee, and application fee) is non-refundable if the applicant "changes their mind" regarding leasing at any of our properties.

  The applicant changing her mind is not a valid reason for refund of the fees as the application was processed and the unit removed from the leasing market in good faith based on her application for residency.  We are sorry that the prospective resident has decided to change the mind and not reside at this property, but based on the application the applicant signed, no refund will be issued.

  We will consider this matter closed.

  Regards,

  ***********************************************

  **** Heckle and Co., Inc.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reside at lakeville townhomes and I have called several times to the office about the raccoons in my walls in my kitchen picking at the ceiling I have to big yellow stains Im sure because thats where the raccoons are using the bathroom or breeding the noise and scratching on the walls is ridiculous Ive only been there a month Ive put in maintenance request about it hoping that they would call pest control. I was told on Tuesday that pest control would be out Wednesday and no one has been to my house to check my ceiling no one has been around to put traps out and the office had a note on the door this morning taking about office is closed till 2 how is the raccoon problem going to get fixed if they wasnt in the office also I have ************ home no one ever came and checked out the issue. I just want the raccoons gone and The ********* ceiling fixed where they picked at it I have a video of the raccoons making ********** ceiling but cant upload it here

  Business response

  08/17/2023

  We never received the original complaint that you say was forwarded to us.

  We will need time to research and respond.  We will do so as quickly as possible.

   

  Regards,

  ***********************************************

  Business response

  08/17/2023

  We have received the above referenced complaint today.  The original complaint was not received from our firm.

  We initially contacted our third party pest control company to resolve the issue with raccoons at this residents apartment.  We were contact back from our third party pest control company that they were unable to resolve this issue.  We have since contacted a wildlife company that specializes in remove of raccoons and are on a wait list for service.  Our staff are unable to handle this type of work and must be outsourced to a third party company.  We are still waiting on that wildlife company to perform the service of removing the raccoons.

  The ceiling does not have a "hole" and indicated by the tenant.  The "popcorn" texture on the ceiling sheetrock has come off the ceiling, but there is no hold.  Once the wildlife removal has been completed, management will return to repair the sheetrock in the apartment. 

  This information was communicated with the resident on  August 3rd, 2023.  

  The resident has also filed a complaint with ******* / *********************** and we are working with this local agency regarding this matter. Code Enforcement has been provide this same information.  We are waiting on an outside vendor to service the unit and remove the raccoons.  Management is unable and can not trap, poison or kill the animals. The service request has been made with an outside vendor and nothing can be completed until the vendor handles the removal of raccoons. Therefore, since we are dealing with a Code Enforcement, we will consider this matter closed with the Better Business Bureau.

  Regards,

  ***********************************************

  **** Heckle and Co., Inc.

  Customer response

  08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  , ** 38116

  
  

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling and calling about my apartment being flooded no one has called me about my issue emergency maintenance has not contacted me my apartment is flooded is poor maintenance service at Huntington hills apartments there is mold due to the water flooding from the other apartment.

  Business response

  07/19/2023

  **************** called on Sunday, July 16, 2023 at 3:08 P.M. to our AFTER HOURS answering service regarding a "flood" at her apartment. 

  First, our normal business hours are Monday - Friday, 8:30 a.m. to 5 p.m. 

  Second, this was not a "flood" in ******************** apartment.  This was water from her air conditioning unit that caused water to leak on her vinyl flooring.

  The call was dispatched to our maintenance person on the same day, Sunday, July 16, 2023 at 5:24 P.M.  Our maintenance staff responded to the call same day to her residence and cleared the resident's a/c condensation drain line causing the water leak..

  ******************** complaint is frivolous as her maintenance request was handled same day within 3 hours of her call to our AFTER HOURS answering service.  Our staff is not constantly available if handling another call prior to her request.

  Also, the resident should take initiative by mopping their own floor with what little water had leaked from the a/c unit.  The amount of water involved was not a "flood".

  In the future, the resident should also place a maintenance request  on the resident portal, as calls such as this are not classified as an emergency and will be addressed the next business day.  Since the staff was already on-site handling an actual emergency, we were courteous enough to handle the tenant's request.

  Since the maintenance call was completed the same day (on the weekend, after hours), we will consider this matter closed.

   

  Regards,

  ***********************************************

  Property Manager

  H.M. Heckle and  Co., Inc.

  Managing Agent for Huntington Hills Apartments

• Initial Complaint

  06/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I live in *********, *****. HM Heckle is in *********. I do live in a condo but I have no association with H.M. Heckle. On 3-24-23 my credit card was charged $35.00. For what I do not know. I have been trying to contact them to find out why I was charged but cannot get through using their contact phone number of ************. Unfortuntely I had to contact the fraud department of our credit card bank to rectify this charge, which they did and credited out credit card account. So I am left whole. But this type of fruade costs all of us money. I believe this company is either a scam artist and if not that then the complaints the BBB has received leads me to believe it they are not scam artists then they don't seem to be a very helpful company.

  Business response

  06/26/2023

  VIA telephone today, we explained to  ************************** that we don't have a credit card processing machine, and we are a property management company, and that the only way a charge on a card can come through to us is directly from him using our third party processing partner for rent, application fees etc.  He then expressed to us that at least two other companies had run charges on his credit card.  We explained that this means his card is compromised and in all likelyhood someone had his card number and he would have to dispute the all charges with his credit card company.

  Business response

  06/30/2023

  Date Sent: 6/26/2023 2:14:52 PM
  VIA telephone today, we explained to  ************************** that we don't have a credit card processing machine, and we are a property management company, and that the only way a charge on a card can come through to us is directly from him using our third party processing partner for rent, application fees etc.  He then expressed to us that at least two other companies had run charges on his credit card.  We explained that this means his card is compromised and in all likelyhood someone had his card number and he would have to dispute the all charges with his credit card company.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter and I currently rent an apartment at ********* Place Apt. We have been living here not even two months. We cant sleep at night due to the noise in the apartment. There is knocking in the wall or in the a/c that keeps ** up at night. It sounds like the police knocking on the door. Also, the toilet is losing water and running all day and night. We shouldnt have to pay **** a month and cant sleep at night. HM Heckle should be ashamed of themselves. If they dont want to work all day and come home and cant get a good nights sleep, then we shouldnt have too either. I submitted a ticket to management the second week that I was here and to no avail. I contacted MH Heckle as well and didn't get any results. I can deal with a lot of things with this apartment like the old urine smell in the apartment which I have no idea if the smell is coming from the sinks, dishwasher, or the vents but I have purchase so much Odoban to fight the smell, rust in the bathroom sink, uneven floor which they decided put new carpet on, vents hanging off the wall, brown stuff around the base of the ceiling which they painted over it, and one of the stove eyes not working, torn screen and list goes on and on however, I shouldnt have to deal with not being able to get any rest where I pay rent. This is unacceptable on all levels. I need this issue fixed and if maintenance cant fix it then they need find someone that can. I am 50 years old with some health issues and not being able rest at night doesnt help my situation. I have attached the noise that I must deal with day and night. Its unreal and awful. We cant rest and that's wrong on so many levels. We shouldnt have to live like this. You have to be kidding if HM Heckle wants us to deal with this for 11 months. They are so busy trying to keep the appearance outside up which doesnt look that good however, they have neglected the inside of the apartments. Management doesnt care because they can sleep at night, but we cant.

  Business response

  05/23/2023

  To Whom It May ***************** are in receipt of your complaint from **************** who is a resident at ********* Place Apartments.  Resident did request maintenance regarding her A/C making a loud noise and problem with her toilet.  When maintenance went to her apartment to assess the situation, the maintenance man was turned away by the resident and was verbally told it was "not a convenient time".  The resident has never complained or requested maintenance service regarding an odor, uneven floor, issues with the stove or problem with the bathroom sink.

  As a courtesy to our residents, we try to work with their schedule.  Going forward, we will not schedule maintenance with this tenant since they want to file a complaint even though they turned maintenance away.  Going forward, once we receive a maintenance request in writing from this tenant, then we will be going to the residence and will enter, which is allowed under the lease agreement.  No further accommodations will be made with the resident regarding a schedule to ensure prompt maintenance service and stop any further unwarranted complaints.

  We will be going to the home today, 5/23/23 between the hours of 12:15 p.m. and 12:45 p.m. to assess all complaints outlined in this written complaint to your office and handle accordingly.

  Regards,

  *******************************

  **** Heckle and Company, Inc.

  Property Manager for ********* Place Apartments

  Customer response

  05/25/2023

  Maintenance was never turned away from my apartment, so I don't know where information came from. If you clearly read my request, I didn't make a request for those things. I clearly stated that I could deal with a lot of things and listed those things however, I shouldn't have to deal with not be able to sleep at night for *******. The complaint was filed because I was told my ************* by way of ************ there was nothing, they could do about the banging noise because it has been knocking for years. I call the corporate office and receive no results. How are we supposed to sleep at night? Again, that is unacceptable. Maintenace did come to my apartment on 5/24 and replaced the toilet that still making a hissing noise and hvac is still knocking.

  Customer response

  05/25/2023

   
  Date Sent: 5/25/2023 8:31:49 AM
  Maintenance was never turned away from my apartment, so I don't know where information came from. If you clearly read my request, I didn't make a request for those things. I clearly stated that I could deal with a lot of things and listed those things however, I shouldn't have to deal with not be able to sleep at night for *******. The complaint was filed because I was told my ************* by way of ************ there was nothing, they could do about the banging noise because it has been knocking for years. I call the corporate office and receive no results. How are we supposed to sleep at night? Again, that is unacceptable. Maintenace did come to my apartment on 5/24 and replaced the toilet that still making a hissing noise and hvac is still knocking.

  Business response

  05/30/2023

  To Whom It May  Concern:

  Via text message this morning from the tenant, 5/30/23 @ 10:08 a.m., the resident responded and said the **** noise is gone and thanked us for completing the service.

  We have a work order for the toilet complaint that she outlines in her response that it is still leaking.  That will hopefully be addressed today.  Any further maintenance requests this resident has, must be made to the ********************** via her tenant portal via AppFolio.

  We will not take any more maintenance requests via a Better Business Bureau complaint.

  Since the resident says the noise has stopped and is satisfied with the result, we will consider this matter closed.

  Regards,

  *******************************

  **** Heckle and Co., Inc.

  Managing Agent for ********* Place Apartments

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩