ComplaintsforRenshaw Company, Realtors

• Initial Complaint

  03/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Property manager holds tenant information hostage. I informed them that I will self manage and they will not share tenant information, per ************************* at Renshaw "Once we finish things on our end I will be happy to provide you a copy of the lease and tenant contact information. We just have to get things going on our side first." This eats a lot of time into the communication process for outreach and resigning an agreement and potentially negatively impacts cash flow.

  

  Business response

  03/24/2023

  Our broker, *****************, has reached out to ************ to discuss her concerns. She can reach him at ***************************************************** or ************. I'm sure we can resolve this situation agreeably if she will get in touch with *************

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It's a gas leak from the hot water tank and I've have a water leak thats been going for 2 months they finally came to fix it but the problem is still there my utility bill is ****** more than usual and I asked the company whose going to pay that I shouldn't have to pay the whole ****** bill and someone came out 2 weeks ago now I don't have hot water I have to boil water they are waiting on the owner to respond

  

  Business response

  08/22/2022

  We have been in regular communication with the tenant since receiving this complaint. Unfortunately,the owner of the property was non-responsive when the initial issues were brought to our attention. Further, we have all determined that the property needs significant repairs to correct the issues. We believe that it is in the tenant's interest to move to a different property, as the property owner is not providing good communication and taking quick action to correct the maintenance issues. We have been working with the tenant to find a new property that will meet her needs. The tenant is not being charged rent at this time due to the condition of the property. As soon as we receive a complete copy of the last three monthly of utilities bills, we can review how we can assist with them. We are working to resolve this matter as quickly as possible.

  Customer response

  09/23/2022

   
  Complaint: 17703351
  
  

  Consumers Original Complaint:
  Irent3d a duplex from them in February in june the water and gas bill was higher than normal so I called mlgw to find out why my bill was high the representative state that my water and gas number was higher than normal. My July bill came out the bill was 422. 200 more from last bill I called mlgw again the representative stated again I had a gas and water leak I contacted renshaw the came out to check the young came to fix water leak 3 days after that I came home from work at **** am to find water dripping from ceiling I called renshaw that Saturday morning the person took my information but no one called or came out until that Monday after that they found d a major leak under the tub and the hot water was leaking they shut the hot water off so from July until August 31 I had no hot water I had 2 boil water until they told me to look 4 another place so I asked about the mlgw bill by that the bill was ****** I asked was they gonna pay some of the bill they asked for copy of ********** sent so I moved into another place on 9/10/22 I got a bill from mlgw for ****. I tried calling renshaw no one answer so I got a text asking when I'm pay rent considering I had 2 buy a stove and refrigerator for d new place which they fell 2 mentioned that to me before I signed d lease I finally got in touch with the person over account he stated that d number where up because of summer I told him It's only me and that **** shouldn't be that for 1 person it went from 225 to 422 now mlgw did go 60 percent the utility went because of the leaks from water and gas no they leaving me with a **** bill to pay by September 22 I shouldn't have to the entire bill and if don't pay the lights gonna get cut off I need help to solve this problem or else I gotta move because of this I gave them another chance but I don't know about this it's to much handle

  Consumers Desired Resolution:
  Billing adjustment; Contact by the business

  

  Business response

  09/29/2022

  ************** - We wanted to follow up with you on our conversation yesterday.  We are going to credit your account $100.  I know that you are behind because you had to buy appliances, but as we discussed yesterday you are going to begin working to pay your rent and utilities.  If you run into any problems please let me know.  Also if you would like to set up a formal payment plan for the past due rent please contact *********************************************************************************************************************  It is very important that Octobers rent is paid on time in full if possible.  If you have any questions or concerns please feel free to call me anytime. *************************, Renshaw Company, Realtors, Mobile: ************.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Thier is an excessive heat advisory and our ** is out. A few months ago I let the company know the ** was not working properly(not cooling or reaching one whole side of the house) they never came to address it. Now the ** in the entire house is out, with an outside temp of a MIN of 100, and they moved my work order to the WAIT list. No one has contacted me EVER about any work order. they have never completed any work I have requested.

  

  Business response

  07/25/2022

  Originally, the tenant submitted a work order on May ******************* the upstairs of the property. It was determined that window units would be used to cool that portion of the house.

  We were notified of the tenant's concerns through ****** and through the tenant portal on July 7 about the main AC unit not cooling properly. On July 8 technician went out and addressed the issue with the main AC system. The system was running to full capacity by July 11. We reached out to the tenant upon receiving this complaint last week. She confirmed that the air was working. 

  Our intent is to be responsive to tenant's requests for maintenance. Communication is key. If a tenant has summitted a work order through their online portal and believes that the request has not been addressed in a timely manner, they should contact us at ************ option 5 or text us at ************.

  We hope we have resolved this tenant's concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩