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Find a Location

Soul Fish Cafe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Soul Fish Cafe

      862 S Cooper St Memphis, TN 38104-5446

    • Soul Fish Cafe

      3160 Village Shops Dr Germantown, TN 38139

    • Soul Fish Cafe

      4720 Poplar Ave Memphis, TN 38117-4402

    • Soul Fish Cafe

      8413 Hwy 64 Memphis, TN 38133

    Business ProfileforSoul Fish Cafe

    Restaurants
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Soul Fish Cafe has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Soul Fish Cafe

        862 S Cooper St Memphis, TN 38104-5446

      • Soul Fish Cafe

        3160 Village Shops Dr Germantown, TN 38139

      • Soul Fish Cafe

        4720 Poplar Ave Memphis, TN 38117-4402

      • Soul Fish Cafe

        8413 Hwy 64 Memphis, TN 38133

      Location of This Business
      862 S Cooper St, Memphis, TN 38104-5446
      BBB File Opened:
      12/13/2006
      Contact Information

      Principal

      • Mr. Raymond Williams, Owner

      Customer Contact

      • Mr. Raymond Williams, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On, 4/17/2023 1:15pm I ate lunch at ******************************** location. The server name was ******, I ordered the blackened grilled fish after eating two bites I did not like taste nor the texture of the fish. I asked ****** if I could order another entree and I told her the issue she immediately went and told the on duty manager ****. He came to the table did not express any empathy he did not look at my food just stated "since you had eaten some of the fish I cannot do anything about the order". His response was unprofessional he did not apologize nor did he try to fix the order. I decided to order the buffalo shrimp ****** had another waiter to bring the plate order and I expressed my concern to the waiter she then went and informed **** and ****** of what I stated and ****** returned with a rude attitude stating there's nothing she can do about the order and I advised her I would be contacting corporate and her response was "Soul fish does not have a corporate office and are locally owned". During my sister and I time there ****** did not ask if we needed napkins, more water to drink or anything. I paid for both entrees **** never came back to the table he had ****** to take $1.89 off my order. The check number is 78 we sat at table 12. I have patronized this location a few times and after today due to the unprofessional behavior I will not be returning.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      I. W

      1 star

      02/22/2024

      The food was salty!!! The fillets are cut in half and customers are overcharged for *********** as opposed to one fillet.

      Local BBB

      BBB of the Mid-South

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