ComplaintsforTippy Tot Shoes

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this business over 10 times regarding exchanging a pair of shoes and they have yet to get back to me at all

  Business response

  06/23/2023

  Thanks for your inquiry. 

  Our records do not reflect ANY purchase history from *************************** or any claim from the purchaser. We do not exchange damaged, defective or worn shoes. Please reference back to our return policy and procedures as outlined on our website for more details. 

  We ask that this complaint be filed as answered. 

   

  Business response

  06/30/2023

  Date Sent: 6/23/2023 7:55:26 PM
  

  Thanks for your inquiry. 

  Our records do not reflect ANY purchase history from *************************** or any claim from the purchaser. We do not exchange damaged, defective or worn shoes. Please reference back to our return policy and procedures as outlined on our website for more details. 

  We ask that this complaint be filed as answered. 

• Initial Complaint

  11/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a air of walking shoes from the business On October 17,2021. I paid 80.03 for the shoes. I ordered a size 5. They sent me a 71/2 shoe. I have tried calling them emailing them to have the issue solved. I just wanted my grandson to have the shoes I ordered in the correct size. It's been almost a month that I have been trying to get them to let me return the shoes. I have called several times!!! I have reached out on social media account and they still have not gotten back to me yet. This is so frustrating. My order number is ******. I would like for someone to call me

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/12) */ Hello Ms.*****, Thank you for your feedback. We are eager to assist you as we have during your initial purchase with us. Although, we understand it may be a concern or challenge when trying to determine and/or understand measurements for your toddler. Per our conversation via phone, in some instances depending upon the style of the shoe and size of the toddler, you will have to decide what is best fitting for your baby. We highly advise when ordering to upsize to allow extra toe space and growth, though this may change varying the toddler. In this case, per your directive we upsized due to this style NOT running true-to-size in his or her current shoe. We fulfilled the order according to your request. In addition, as discussed via phone - we do not intervene when it comes to family matters, whether this was a gift for your daughter or son (for the grandson) on what is best for their child. This decision is solely between you all. We hope that you all have come to a resolution in this matter. As outlined on the website, our goal is to exceed your expectations and meet them as best possible. For your reference, we have attached links to assist you in sizing and our return policy and procedures. Also, we ask that you review our blogs on the website as a helpful resource. https://tippytotshoes.com/pages/sizing https://tippytotshoes.com/pages/returns Thank you Customer Support Consumer Response /* (3000, 7, 2021/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all I have never spoken to anyone on the phone from this business!!!! That is the problem I have left several messages for them to call to process a refund. The problem is you sent me the wrong size shoe!!! I ordered a 5 you sent me a 7 1/2. Did you even read the complaint?? Send me a return label so I can get my money back!!!!z Business Response /* (4000, 9, 2021/11/18) */ NOTE: **DUE TO COVID-19 WE TAKE SAFETY PRECAUTIONS SERIOUS FOR OUR EMPLOYEES AND CONSUMERS. PLEASE REVIEW OUR PREVENTION POLICY AS OUTLINED HERE AND THROUGHOUT THE WEBSITE AS UPDATED PERIODICALLY. Thanks for reaching out to us Tippy Tot Shoes. Our goal is to provide the best service regarding your request. Tippy Tot Shoes return policy is that returns are unworn, damaged or defective for proper exchange and/or refund. Therefore, we ask if you would kindly submit images of the return item(s) - top, side, bottom angles and size received. Please specify in your reply if you would like an exchange or refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]. Please DO NOT mail any returns/exchanges to us until you have submitted your request using the e-mail: [email protected] and have received a reply approving your return/exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Note: If you are shipping an item over $50, you should consider using a USPS shipping service or purchase shipping insurance. Please be sure to send us the tracking number to monitor the delivery of the return. We don't guarantee that we will receive your returned item. Thank you for contacting us with your questions, concerns and comments. Customer Support Business Response /* (4000, 13, 2021/11/30) */ Hello ******, Thank you for your feedback. In reply, we have thoroughly viewed your complaint, communicated with you as best possible in every form and outlined the depths of a resolution. Accordingly, you have implied that we have not done so, in which we disagree. As a business, we have guidelines and rules that we have to abide by in protecting ourselves when we experience consumer discrepancies, buyer's remorse and reaching an outcome that is satisfactory to both parties. In our last request, we asked you to kindly provide images of the product(s) you are referencing - you have failed to comply for verification. If this is an oversight, please upload them here or via email alongside a date stamp showing where you submitted those images and we'll research our records as a follow-up. And to the extent you stated you are frustrated, we would have to disagree as we show you recently placed another order with us. Understandably, you may not agree with certain things we do as a business, but we ask that you comply with our policy as we ask of every customer that shops with us. Therefore, we are fair and we treat everyone equally as such. These policies are in place for a reason and to help structure our daily operations. We look forward to reviewing your images as requested and bringing forth an amicable resolution. Thank you Customer Support

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