ComplaintsforKirby Pines Retirement Community
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My father (****************) paid an Entrance Fee of $131,000 to Psalms, *** dba Kirby Pines. His contract states that he will be refunded his Entrance Fee if he never takes up residence which is the case here. We filed the paperwork and waited the 120 days for his check, but no check has been cut. They won't return phone calls and keep giving excuses that ********************************** must review first. The contract is straight forward and my dad is owed his money. This is a lot of money to an older fellow on fixed ***ome and no way to treat a client.Business response
02/08/2024
Due to extenuating circumstances and additional obligations of our Board there was a sixty (60) day delay in the resolution of this matter. A check was issued in December, 2023 and cleared in January, ****. Thank You.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.