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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/31/2023 received new roof. Roof is severly leaking due to poor wokrmanship. Contractor was sent out to fix the work 01/25. He supposedly fixed the flashing along the chimney where he thought it was leaking. Another contractor came out 01/29 to fix the **************. He stated the trusses, plywood, insullation, etc needs replaced and repaired by cutting through the siding. He also stated the roof needs sealed properly. He said he would tell the roofing company and they would get back to me. I received a call from the owner of the roofing company a few hours later. He was accusatory, hostile, and showed there is a pattern of negligence and poor workmanship. He used scare tactics to put me down while telling me this is not in result of his contractors nor did they say any such thing of making the repairs from their damage. He denied any respoinsbility. I don't know what to do. ******* is steal leaking, my trusses/support beams are severely damaged and moldy, and this company will not take responsibility or fix this.
Business response
02/13/2024
I dont know which roof this is. I need the consumer to provide the name address and phone number for this complaint.
Initial Complaint
07/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** came to my home and evaluated the flat roof between the house and garage. He confirmed that there was leakage but said he would be back the following Friday during an upcoming rainstorm to further evaluate the leakage. He did not return. My calls to the company for more than six weeks have not been returned. The receptionist gave me ****'s number but messages are not returned. An email was unanswered. Since they installed the roof, I would like for them to evaluate the necessary repair work to be done.Business response
09/12/2023
This roof was installed on 12/2/2019 and is out of our warranty period. I understand since we installed the roof he would like for us to quote the repair. Mr. **** is no longer with the company and I see no notes in the system that he came out after receiving a call. I will get contact the ** of that location and have him reach out to ****************.Initial Complaint
02/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Harassment, Trespassing, and continual Soliciting. Over the last 12 months, multiple employees of Southern Roofing and Renovations, LLC, have continually come to my door, despite numerous and easily visible "NO TRESPASSING" and "NO SOLICITING" signs posted on my door and in my yard. The sales reps (and even their "project manager") continue to harass my family and attempt to bully us into using their services. They tell you that your insurance company will pay them to do repairs and renovations on your home, and "there is no out of pocket costs to you". After we heard their sales pitch we told them we were not interested. Now, at least twice a month, they send another salesperson to my door with the same old pitch and are trying to bully us into using their services. Most of the time the employees are large males who tower over my wife and despite her politely telling them we are not interested, asking them to leave and to stop coming onto our property, they refuse to comply. Even after pointing out the signs on our door and in our yard, they continue to harass us. They will not take no for an answer, and we are fed up with their tactics.Business response
05/24/2022
We have listed your neighborhood as a do not solicit registered neighborhood. I apologize for any inconvenience however you will not be called upon again.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.