Complaintsfor24/7 Tires & Towing
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
1/05 I went to the location because the air was low on my cars front passenger side. The worker attempted to put air in the tire and informed me of a cut on the side. He told me I needed another tire and informed me they sold new and used tires there. I purchased a used tire for $65 from the location. After my purchase the worker proceeded to tell me my rim was cracked in 3 spots & the tire would not hold air because of the cracked rim. As I was leaving with my spare tire on my car the owner ******** told me he could repair my rim for $150. We agreed and I left the purchased tire and rim. 01/06 I returned and the used tire and rim were put on my car and I left. 01/08 my tire indicator light was on & I texted the owner ********. He told me to bring it back for them to check. I took my car back and they kept my *********** 01/10 I picked up my used tire and rim up and left with it on my car again. 1/11 my tire indicator light was back on. I contacted the owner again and asked for a refund. At that point he advised me of the no refund policy and advised me to purchase a new tire. I refused to spend any more money at that shop. He then instructed me to bring it back for them to attempt to repair again. 1/12 I took the ********** back for repair. 1/15 I picked my used ********** **********/17 my indicator light was back on. Again I requested a refund for the rim repair service that was never repaired and the owner ******** agreed through text message. 1/20 he refunded me $75 for the rim repair when I paid $150 stating that was all he was authorized to give. In total I paid $215 at this shop and never got a resolution to my problem. I am still riding on my spare tire. I am requesting the other $75 to be refunded because that service was never provided & the $65 I paid for the used tire that I probably never needed if it was the rim that was damaged, a total of $140.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.