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ComplaintsforNorthern Tool and Equipment
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered on Jan 25th ******************************************** a week. The online order said they were in stock and can ship to the store. I could pick them up between Jul 31 to Mon Aug7th. On the 26th I get an email stating that the order was delayed and will not ship for ***** days. I do not have 20 days to wait. I ordered them because the web site said they were in stock. I called at 7:15pm the ******************** the email and talked to *****. ***** was going to cancel the order and email when she was finished. I never got the email. I called back on the 29th and was told that she was going to ship them straight to my house and cancel the store delivery. She told me that I would have them by the 4th of August. On the night on the 4th I called again and was told by a supervisor that it was still being shipped to the store and will not be there for another week. She said I had to tell the store when they call that I reject the order and want a refund from the store. I would not get the ordered cancelled or refunded until after the store receives them. This is unacceptable. I'm moving and want my refund. All my emails showing the instock and delivery dates say they are too big to upload.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.