ComplaintsforTitan Attachments

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a forklift attachment for my tractor from Titan Attachment in August 2023. It was supposed to have a one year warranty. The pen that connects the forklift to the tractor's loader failled in June 2024. This caused the hook on the left side of the forklift to bend. I filed a request they send me another forklift attachment. I made three or four requests for replacement. They wanted me to have it repaired locally. I acquired a pen from Tractor Supply, took the forklift attachment to a local fabrication place. They had to machine down the pen to fit in the place where the previous pen failed. They had to weld the new pen onto to the attachment. They had to repair the hook that was bent. I requested they pay me the cost of $185 for the repairs. They offered me $79.12. I asked if they were not willing to pay for the repairs, that they send me another attachment. They have refused to do so. Apparently, their idea of a warranty is if their product breaks, you have to get it fixed and they will pay you what they want to. I did not ask them to pay for the pen I had to bought to repair their product. I did not ask for payment for going and getting the pen. I did not ask for payment for me having to transport their product to the repair shop or from the repair shop.

  Business response

  07/25/2024

  I apologize for any inconvenience youve experienced, and I appreciate your patience as we reviewed our previous communication.
  Upon further examination, we agreed to provide a compensation of $72.97. However, I want to clarify that we did not agree to the additional charges incurred during the repair process. Unfortunately, we cannot issue a refund for those charges.
  We value your business and sincerely regret any frustration this situation may have caused. If you have any further questions or concerns, please dont hesitate to reach out to our customer service team.

  Customer response

  07/26/2024

   
  Complaint: 22042622
  
  I am rejecting this response because: Two reasons. First, it should not be the buyers responsibility to have fix the problem created by their product failure. Second, I gave them the option to either paying the cost of the repair or send me a replacement. I am agreeable to either of these options.

  
  Sincerely,
  
  ***********************

  Business response

  07/26/2024

  Hello, Thank you for your response. Upon checking, this issue is currently being handled by our Product Support and Warranty Team. Customer was informed that ********************** is not liable for any costs incurred due to unauthorized modifications or repair. The warranty policy details were also provided to the customer.  Since modifications/repairs were done to the product without Titan's required approval, the customer was issued compensation in the amount $72.97. 

  Customer response

  07/27/2024

   
  Complaint: 22042622
  
  I am rejecting this response because: They did not offer me any solution until after I had made the necessary repairs.  I had requested a replacement three times (with no response) before I had the product repaired.  They did not give me the option of having it repaired until after I had it repaired. My complaint is that they do not offer the buyer a replacement option.  They expect the buyer to find someone to repair the product, take the product to the repair place, then they will not pay for the cost of the repairs, then the buyers has to go get the repaired product.  My point is that if they do not want to pay the cost of repairing the product they should replace the product.  I am willing to accept a product replacement as a resolution to this complaint.
  
  Sincerely,
  
  ***********************

  Business response

  08/09/2024

  Thank you for contacting Titan. Upon checking details of the customer's concern, ********************** agreed to provide a compensation of $72.97. Customer has been advised that ********************** is not liable for any costs incurred due to unauthorized modifications or repair. Please check the warranty policy link for your reference **************************************. Since Titan did not agree to the additional charges incurred during the repair process, we cannot issue a refund for those charges, unfortunately. We apologize for any inconvenience this has caused. 

• Initial Complaint

  06/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #: *********** Hi, we ordered a grapple attachment and a three point quick hitch on May 25 and paid an extra $197.35 for expedited shipping for the whole order to be delivered within 5-7 days (per the website). The grapple didnt arrive until 17 days later on June 10th. We tried to contact the company to get a refund and they denied saying the expedited shipping was not guaranteed. It didnt say anything on the website about not having a guaranteed delivery date. The website states it would be delivered in 5-7 business days. This really messed up our plans for the grapple. We paid extra for it to be delivered earlier within 5-7 days . We would like a refund of $197.35.

  Business response

  06/18/2024

  We sincerely apologize for any inconvenience caused by the delay in the arrival of your recent order. We understand that you opted for faster shipping and expected a timely delivery.

  we strive to provide accurate estimated delivery times on our website. However, unforeseen circumstances during shipping can sometimes lead to delays that are beyond our control. We regret any frustration this may have caused.

  Please know that your satisfaction is important to us, and we appreciate your understanding. Unfortunately, due to the non-refundable nature of the expedited shipping fee, we are unable to process a refund for this.

  If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your business and look forward to serving you again in the future.

  Customer response

  06/18/2024

   
  Complaint: 21855268
  
  I am rejecting this response because:

  It was not stated on your website that there is no guarantee for the expedited shipping. Your website stated estimated delivery dates for both expedited shipping and regular shipping and in no way states that our shipping will get there at the SAME time as if we paid $0 extra for shipping. Your company took $112 of our money for a service that delivered NOTHING in return. It is very misleading to have on your website for customers to pay extra for expedited shipping when the product will get there at the same time as regular shipping without paying anything extra. It took 17 days for the product to get to our house. We could have saved $112 had you stated in your website that there is no expedited shipping and you will get NOTHING in return for paying extra. 

  So because your website is misleading you will now get to pocket $112 for a service you didnt provide that is clearly stated on your website.
  

  Sincerely,
  
  *****************************

  Business response

  06/21/2024

  I apologize for any inconvenience caused by the delay in your recent order. We understand that you rejected our previous response, and I sincerely apologize for any frustration this may have caused.
  Shipping times are estimated, and unfortunately, unforeseen issues can occur during transit that are beyond our control.

  However, I want to assure you that we take your concerns seriously, and we appreciate your patience.

  Regarding the expedited shipping cost, I regret to inform you that we are unable to issue a refund. If theres anything else we can assist you with, please dont hesitate to reach out.
  Thank you for choosing us, and we appreciate your understanding.

  Customer response

  06/21/2024

   
  Complaint: 21855268
  
  I am rejecting this response because:

  You clearly have no problem taking money from customers while portraying a false service on your website. Your website should state there is a chance a customer will pay $112 for expedited shipping and receive zero expedited shipping. You advertised a service, took money for that service, and then kept the money when your company did not fulfill that service. That is wrong. I will be writing a review for your company to warn others not to waste $112 for expedited shipping when there is no expedited shipping. 

  
  Sincerely,
  
  *****************************

  Business response

  07/12/2024

  Hello,

  We sincerely apologize for any inconvenience caused by the delay in your recent order. We understand that you paid extra for expedited shipping, and we truly appreciate your business.

  While we strive to meet estimated delivery dates, there are occasional unforeseen circumstances that can impact shipping times. Unfortunately, we cannot offer a refund for expedited shipping, as it remains an estimated delivery date rather than a guaranteed one.

  Customer response

  07/12/2024

   
  Complaint: 21855268
  
  I am rejecting this response because:

  You charged us a lot of extra money for a service that provided nothing so you are falsely advertising a service that you do not provide. You have no problem taking our money under false pretenses. No where on your website did you state that expedited shipping will arrive at the same time as standard shipping and that there is no reason to pay for expedited shipping. You take the extra money knowing theres no guarantee for providing that service so why take the money? Why charge the customer extra when you dont provide an extra service? 
  
  Sincerely,
  
  *****************************

  Business response

  07/17/2024

  Thank you for your reply. Please accept our apologies for the inconvenience.

  Upon reviewing the customer's concern, the order was placed 5/25/24 and shipped via 2 shipments/tracking numbers.  One tracking was delivered 5/31/24 via *** ground and the other tracking was delivered 6/10/24 via XPO freight. Customer's have the option to choose from our Economy Shipping option (estimated ***** business days for freight) or our Standard Shipping option (estimated 5-7 business days for freight). As advised, we are unable to refund for shipping costs due to unforeseen carrier delays during shipping that are beyond our control. The details on our website also indicate that these timeframes are estimates and there may be periods of time around holidays or other events where there could be a slight delay. Unfortunately, due to the non-refundable nature of the shipping fee, we are unable to process a refund for this. Again, we apologize for the inconvenience.

  Customer response

  07/17/2024

   
  Complaint: 21855268
  
  I am rejecting this response because:

  The estimates for shipping times on your websites are way off. Not even close to the time frame we paid for which was an estimate of 5-7 days, the implement arrived 16 days later! Thats not even close to the estimate. 

  The shipping for the implement took 16 days-that is well out of the time frame for not only standard shipping but also the economy shipping we paid extra for. You state yourself these are the expected time  frames. We could have chosen standard shipping and saved over a $100. You didnt state on your website that we are paying extra for a service that you are not guaranteeing. We paid extra because we really needed that implement in time for my husband to work with the tractor before he had to go back to work. Not only did it throw off what needed to be done, we also wasted over $100 in the process. 

  Sincerely,

  
  *****************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered pallet forks from titan attachments , so the pallet forks came and the frame was on a different truck so I called titan back up and told them that that was the wrong part that I ordered and she said to deny the shipment so when **** incorporated sent me a text message for a delivery I said return pkg to sender and they said ok return to shipper ok thank you I thought we were ok , well today **** delivered that same wrong part anyway dis regarding what I said in the first place ! We have an ongoing dispute with credit card company and I have called titan back about this many times but now there saying that since it got delivered its my responsibility to send it all back with a20% restocking fee plus shipping which will cost me nearly half of purchase price all because they ignored my wishes for them to send it back ! This is all a scam they delivered the pkg through my neighbor who knew nothing about this and they knew that guy wasnt me but still dropped it off therefore I believe them to be a crooked place to do business with and I still have the wrong parts because they didnt send the other pkg back in stuck owing the full amount in which I have disputed

  Business response

  04/23/2024

   

  Hello,

  Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience you may have experienced with your previous order. 

  We understand that Saias notification caused confusion, and we appreciate your patience. While rerouting shipments is not always guaranteed, we are committed to assisting you in resolving this matter.

  We will be happy to waive the 20% RSF. However, you will be responsible for the return shipping cost. 

  Please let us know how you would like to proceed. Our customer service team is available to assist you with any further questions or concerns.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an order online with Titan attachments. I made arrangements to ship that order to my house. I waited several weeks patiently before I got a call from a shipping carrier requesting to make arrangements for delivery one of the questions asked was do I live down a dirt road I replied, yes I was then notified that deliveries were not permitted down dirt roads, and it was against their policy . Titan never disclosed that this would be an issue and due to me not being able to receive my order I have lost an important contract in my business . Because I did not receive my order. After days of emailing back-and-forth and several frustrating calls, I was told that I would be issued a full refund Within 7 to 10 days via email. It has been over 10 days so I contacted Titan and was told that I would not receive my refund until they received their product back from their shipping carrier which isnt the information that I received via email? I was treated rudely and I was brushed off when I asked to speak to a supervisor I was told that policy is a supervisor will call you back when requested. This was on the morning of 26 March 2024 . I finally backed into a corner, made the threat that I would file a complaint with the Better Business Bureau so here we are problem unresolved customer not happy money, not returned as agreed.

  Business response

  04/10/2024

  Hello,

  I am writing to express our sincerest apologies for the inconvenience you have experienced. We deeply regret any frustration or inconvenience this situation may have caused you.
  

  Upon reviewing our records, I can confirm that a refund in the amount of $659.58 was processed on April 7th, and another refund in the amount of $938.43 was issued on April 1st. We understand the importance of timely refunds, and

  we appreciate your patience during this process.
  

  Please allow 7-10 business days for the refund to be posted back to your recent method of payment. If you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team.
  

  Once again, we apologize for any inconvenience you have faced, and we value your continued trust in our services. Thank you for being a valued customer, and we look forward to serving you better in the future.
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a hay spear for the front of my tractor and received it on Feb. 19...It does not fit...I called Titan and they returned my call...the person I talked to asked me to send some pictures and some dimensions, which I did...that person said he would forward the info to another department...I didn't hear anything so I replied to the email...a different person emailed back and requested more pictures...I sent more...he then responded with a request for more info and pictures...this has gone on for several times...I have sent 23 pictures and 3 drawings with dimensions...I don't think they are serious...I would like one that fits, or send back for a full refund...Thank you

  Business response

  03/04/2024

  Hello ******,

  Thank you for reaching out to us. We appreciate your patience, and we apologize for any inconvenience youve experienced.

  Our team continues to require additional information in order to further assist you. On February 19, one of our warranty specialists requested more details, but unfortunately, we have not yet received a response.
  Once we receive the necessary information, we will promptly work to resolve your issue.

  Please provide the requested details at your earliest convenience, and well ensure a swift resolution.

  Thank you for your cooperation, and we look forward to assisting you further.

  Customer response

  03/04/2024

   
  Complaint: 21371174
  
  I am rejecting this response because: I have already responded to all of your requests and sent 23 pictures and 3 drawings with the dimensions you requested...You continue asking for more of what I have already sent...the information I have sent clearly shows the problem...I don't know what else to send that would be any different...!
  
  Sincerely,
  
  *************************

  Business response

  03/18/2024

  Hey ******,

  I hope you're doing well. I reviewed your case and I do apologize for any inconvenience this has been for you. I see that one of our customer service agents has set up an RMA for you and I see your item was received back in our warehouse today on 3/18/2024. Please allow up to 7-10 business days for this refund to apply. If you have any further questions or concerns, please don't hesitate to reach back out to our customer service team. 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased item for tractor when item arrives it was improperly manufactured. It will not fit the loader because the pins were welded slightly out of proper location. When I spoke to the merchant Titan Attachments I was told to slightly grind the pins and see if it would go in I told them it wouldn't work but they insisted that a slight grind would possibly fix the issue due to paint process making the item to thick. I did as they said and now they are stating they will not pick the product back up and exchange it because it was grinded. All I did is what they told me to do. I have attempted several times through phone and email to rwcah this company and they are not assisting me. I need some help on this matter.

  Business response

  02/12/2024

  Hello, 

  Thank you for reaching out to Titan. We have made arrangements to pick up the defective item from the customer. The carrier will be picking up the item on February 12th, **** between 8 AM to 5 PM. If the customer has any questions, they can contact Titan directly and one of our friendly agents will be happy to assist them.

• Initial Complaint

  12/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Received mower on Wednesday 10-11-23,put mower 3point parts on 10-12-23, made 2passes in my pasture as it broke 10-13-23,been having a dispute with there ill trained ************** My tractor has a spline shaft/w a grove so driveshaft can lock onto it, the mower has the same spline going into mower gearbox. from gearbox is a shaft coming from inside to the end of mower for belts , the warranty ***** insists there product has a shear *************************** last reply was 10-28-23, i called there payment center -no more money till this fixed or make arangment to have the product picked up.

  Business response

  12/26/2023

  Hello, 

  Thank you for contacting Titan. We sent the customer an email on 11/08/2023 requesting pictures of the *** Shaft ends. We have not received them as of yet so we sent a follow-up email today hoping to get those pictures which is a part of the process.  Once the pictures are sent we will be able to assess the issue and supply the customer with the best solution. 

  Customer response

  12/26/2023

   
  Complaint: 21053046
  
  I am rejecting this response because:they are telling me the shear pin is on the drive shaft, when the gear shaft on my tractor & there gear box has a spline shaft for the driveshaft yoke/w a lock pin to hold it on the shaft.
  
  Sincerely,
  
  ***********************

  Business response

  01/23/2024

  Hello, Thank you for contacting Titan. 
  

  As of 1/2/24, according to Ticket# *******, our records indicate that this concern was handled by Titan's Product Support Team. The customer was issued a replacement for the needed parts via replacement order# SO0000092118 which shows delivered to the customer on 1/5/24.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 27th I placed an order for pallet forks on the Titan website. I just received a new tractor and need the forks to move round bails of hay. On November 27th I received an email reading my order was on the way. On November 29th I received an update that my order was delayed due to bar code being damaged. On November 30th my order arrived. The forks were packaged separately in a box that was completely intact. The metal frame that the forks attach to was packed in cardboard the shape of the frame. The cardboard was torn in numerous areas. The forks attach to the frame with metal pins. I searched the fork packaging and could not locate the pins. Then I noticed a plastic bag taped to the main frame. The bag had several holes and was empty. On this date I contacted Titan by telephone. I was advised that pins would be sent to me within four days. I received an email order number S00000089229 on this date November 30th. On December 6th I went on Titan website and filled a warranty claim. I received an email that the claim was received on December 6th and it would be reviewed within 1-2 days. Today is December 7th a week after my order was delivered and I still cannot use the product that I paid for. Titan representative advised me that I would receive an email when the parts are sent. I attempted to contact Titan by phone today and was placed on hold for twenty five minutes 45 seconds. I then agreed to receive a call back holding my place in line. At 2:43 pm the call back rang and as I attempted to answer the line went dead. I called back and was placed on hold again for 61 minutes ********************************************* that all representatives are busy and to call back another time. I made this purchase in a timely manner to prep for two cows arriving on December 9th. I am 62 years old and now trying to figure out how to move one thousand pound hay bails while my pallet forks sit useless.

  Business response

  12/26/2023

  Hello, 

  Thank you for contacting Titan. We have already sent the customer the pins he needed. We apologize for any inconvenience he may have experienced while waiting for the parts to arrive. According to the carrier's report, the pins were delivered on December 12, 2023. I have attached the tracking number for your reference. If the customer has any further questions, please feel free to reach out to us. Our friendly agents will be happy to assist him. Thank you.

   

  787670664550

  *****************************************************************************************

  Customer response

  12/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  **********************************

  ***********, ** 34491

  
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Back in Aug or Sep of this year I purchased 2 quick attach bale heads to use in my ************* work. Im only feeding hay so the one broken one im continuing to use is all that gets damaged. The bale head comes with 2 smaller spikes that are held on by a bolt that tightens onto the spikes from a sleeve they slide in. Both bolts broke , both smaller steel spikes are lost as they fell out. Bolts are missing the head and the bolt shaft are stuck in the sleeve. I sent pictures and a detailed description of the issue as well as tried many times to get the person responsible for the warranty claim to talk to me on a phone call. Email only. Im not able to type very easily so I steer clear of this situation if possible. Anyway I finally got a guy on the phone who simply said Email only for warranty. I explained my situation and told me can't help me. So I've been ghosted by Titan Attachments. Not sure what that means. Im at a dead end

  Business response

  01/02/2024

  Hello, 

  Thank you for contacting Titan. We have spoken with the customer and the issue has been resolved. If the customer should have any further questions about the resolution the customer agreed unpon, they can call ********************** and one of our friendly agents will be more than happy to assist. Thank you. 

• Initial Complaint

  11/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a 4-in-1, 72 bucket for a front loader / skid steer. September 23,2023 purchase price over $3,500. Immediately upon receiving the bucket it was defective. Bucket would not close tightly with little back pressure resulting in materials (soil, rock etc) spilling out. Immediately contacted company and after about 8 back and forth emails company admitted their was an issue / defect in the buckets main cylinders and sent me replacement cylinders 3 weeks later for me to install myself with no guidance. After a hydraulic fluid mess the cylinders were replaced and fluid refilled. Bucket would close slightly better but still not tightly and you would still lose material from spilling out the 2 inch plus gap in the clamp shell. Company now claims bucket isnt intended to move soil / gravel etc and that how its designed which is completely contradicting to what a 4-in-1 buckets intended use is for. Asked for an exchange in the item and company refused to assist in either exchange or refund despite their stated 1-year warranty.

  Business response

  12/04/2023

  We have reached out to our vendor for more support on this and just sent a follow up to the customer via email to see if he can loosen the bolts to close the gap. We will wait for the customer's response and based on the response, we will make the solution from there- likely will return for a full refund. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩