Business ProfileforHodge Auto Mart

They not good to deal with period I just bought a 2015 outlander sport it have not even been a month and having all these problems first the head light after two days of having it went out there three time the third time they said I need a pigtail for the suv and they said I have to pay for part and labor I did that it was 75$ and I went and let them look at the car now they telling me I need outer tie rod and a inter tie rod etc brakes pad front and back roter around the suv I got the suv on 3/28/24 car note due on 4/28/24 have not been a month been having problems day one they told me I have to pay 700$ to get it fix not even trying to work with me I paid 4500$ down on something barely getting me to work it sad how car lot take your money and don't want to work with people they just want take your money and not work with its said when you pay all that money and I haven't had the car not even a month that bad business I work to hard for my money I don't mind getting things fix but when you not working with me it make it hard to pay 700$ and car notes to

***************** we are so sorry that you feel the way that you do. Yes you had to have a headlight bulb replaced. It was working when you purchased and when you came in the first 2 times, you just showed up without an appointment and we did replace the bulb and check it out and did not charge you for anything. The mechanic did everything he could to check it and make sure it was just a bulb. Unfortunately, when you came back in the 3rd time he could see then it was the pigtail, and it had to be replaced. We charged you cost of the pigtail, bulb and the labor. This last time you came in for squeaking noise and wanted us to check it out and that is when we discovered that you had filled the brake fluid all the way to the top with power steering fluid. You told us you had put power steering fluid in where the brake fluid goes. Also we noticed that the you now needed Brake pads, rotors, and full brake system flush all the way around, which was most likely caused from the power steering fluid that you had put in the instead of brake fluid. The whole brake system will have to be flushed, asap before more damage occurs (what happens if you put power steering fluid in your brake fluid. It will swell the seals and ruin the master cylinder, abs pump and the calipers. It may also ruin the rubber brake hoses). The car will also need the outer not inner tie rod ends which was not associated with the user error. ***************** has not given us a chance to work with her on this repair. She is not easy to deal with and she does not make it easy to communicate with her either. She is very hostile about everything, and has a poor attitude. She has not said what she can do on the repair, all she has said is she did not have the money and OK. It is very important that she has the brake system flushed before more damage occurs. Which will cost even more. We work with all of our customers and everything is charged at cost. We can not pay for her car to be fixed especially when it was user error that caused the whole issue. She just needs to let us know what she can do and so long as it is within reason we will work with her on the repair. She will have to pay for the repair especially when she is at fault for the most part. We did not sell the vehicle in that condition, she caused this whole issue by putting power steering fluid in the where the brake fluid goes. *****************, we are sorry that you feel the way that you do about this. Yes, you had to have a headlight bulb replaced. It went out several days after you had purchased it. The first 2 times, you just showed up without an appointment and we replaced the bulb and checked it out and did not charge you for anything. The mechanic did everything he could to check it and make sure it was just a bulb. Unfortunately, when you came back the 3rd time, he could see that it was the pigtail, and it had to be replaced. We charged you the cost of the pigtail, bulb, and the labor. This last time you came in for squeaking noise and wanted us to check it out and that is when we discovered that you had filled the brake fluid reservoir all the way to the top with power steering fluid. You told us you had put power steering fluid in where the brake fluid goes. Then upon inspection we noticed that you needed front and rear brake pads and rotors and need a full brake system flush. which was most likely caused by the power steering fluid that you had put in instead of brake fluid. The whole brake system will have to be flushed asap before more damage occurs (what happens if you put power steering fluid in your brake fluid. It will swell the seals and ruin the master cylinder, abs pump and the calipers. It may also ruin the rubber brake hoses). The car will also need outer tie rod ends which was not associated with the user error. ***************** has not given us a chance to work with her on this repair. She is not easy to deal with and she does not make it easy to communicate with her either. She is very hostile about everything and has a poor attitude. She has not said what she can do on the repair, all she has said is she did not have the money and OK. It is very important that she has the brake system flushed before more damage occurs. Which will cost even more. We work with all our customers, and everything is charged at cost. We cannot pay for her car to be fixed especially when it was user error that caused the whole issue. She just needs to let us know what she can do and so long as it is within reason we will work with her on the repair. She will have to pay for the repair, especially when she is at fault for the most part. We did not sell the vehicle in that condition; she caused this whole issue by putting power steering fluid in where the brake fluid goes. If I can be of any further assistance, please let me know. Thank you.