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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Money Order of 310 dollars was mailed out on June 15th, 2022, to impala Motors for my last car payment on my vehicle. Today November 7th,2022 , my vehicle is completely gone, No one has reached out to me via cell phone, via email, Letter etc. I haven't received my title to my vehicle etc after last payment was made in June. I would like for my vehicle to be returned or refunded my ****** I paid for that vehicleBusiness response
11/08/2022
This morning ***************************** called Impala Motors. She stated that she was in the hospital and has been. She stated that she did not file a complaint with the BBB and had no means too. She said that she did not know how much she owed on her vehicle. We gave her the balance and she said that she would see what she could do to come up with the final payment and the repossession fee. She was also told that if she needed someone else to pick up her vehicle, they would need to bring a copy of ************************** DL along with a signed statement from ********************** stating someone else could pick up her vehicle. We have notes on this account that we had left messages for payment on July 30, August 29 and September 12. We have not received payment on this account since May 13, 2022. We did not receive the mentioned money order on this account and ********************** said that she did not mail a money order.
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Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
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TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.