ComplaintsforSummer Automart, Inc.
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 03/04/2022 I bought a 2011 Nissan Sentra with only approximately 116,000 miles on it. It seemed to be in good condition and drove find on the interstate. On 03/10/2022 I picked it up from the dealership to find more problems on it than when I had purchased it. The lights inside no longer worked. The hood did not shut properly. The tires were losing air. The heater no longer worked and made a loud, grinding sound. Most alarmingly, after the drive home, the car would no longer turn on. We charged the battery several times only for the car to die once more. We had a mechanic check it out under the hood. The alternator and battery were both tested and fine. It turns out that the wiring is messed up, causing the car to send power to places that would not effectively use it even when the car was not on. This would drain the battery. Now you can't even turn the keys in the car. I contact Summer AutoMart to ask for a refund or an exchange in accordance with TN lemon laws. They told me all sales are final and to contact their lawyer. I attempted to hire my own lawyer, but NetSpend had CLOSED my account and made off with $11,000 of mine. As a result, I can no longer afford a lawyer. I just want to return this lemon. They KNEW it had wiring problems because you physically cannot even start the car without charging the battery first EVERY SINGLE TIME. The "warranty" I bought from them can't even be used because most mechanics don't do business with their company. I need my money back! I it is now 04/15/2022 and I still have not driven this vehicle one time! It's been disputed with my bank since 03/17/2022!Business response
05/24/2022
Business Response /* (1000, 5, 2022/04/20) */ See attached Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) You literally deleted mine and several other people's reviews online. You make fake reviews. I'm not complaining that I bought a car "as-is." I'm complaining that you're breaking lemon laws. Abusive? I have never even CURSED at you. I'd like to, but I didn't. You took $9,000 and refuse to even take the car BACK. Excuse me?! Of course the car test drove fine. If you charge the battery before you drive it EVERY TIME, then it will drive. When I bought the car, all the things I stated were not broken. When I brought it home, they were. That is not AS IS. That is DECEPTION and FRAUD.Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hey goodmorning my name is ***************************** and I'm emailing y'all to file a claim so on last Friday march the 25th around 3:50 I went to the Car lot to see if they could look at my car because when I was driving I can be going straight and the wheel go to the right so the man told me to come back Monday but that didn't happen because I had my wreck last sunday I had black ****** Camry 06 I payed ***** I just would really like if they could give me half of my money back or replace the car I haven't even had the car a full month yet and they telling me they can't do anything my name is ***************************** address *********************** my phone number is **********Business response
04/13/2022
See Attachment/File: Response to *****.pdfCustomer response
04/21/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
the wreck I had on the front of the car didn't not cause the wheel alignment it was already mess up we need etc said anything until I came on that Friday and ask could they fix it so they are just using that against me because they don't want to to do anything about it I want half my money back iam onlu 20 years old I don't have money like other people to be wasting I have 2 little girl I have to take care of no transportation isn't good can y'all please help me
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.