ComplaintsforVytocor Web Solutions

• Initial Complaint

  08/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/01/2024 04/12/2024 Attempted to utilize marketing services for my business once owner sent me a draft I was not satisfied with the results was not creative like I asked instead of revision I asked for a refund spoke with ****** on several occasions stating he would give me a refund account specialist involved ****** asked for my information and mailing address never received any correspondence put a ticket in for this matter the issue still not resolved this was paid via ****** asking for a full refund

  Business response

  08/11/2024

  We are sorry to hear that you are unhappy with the service.

  Though we have a refund policy pertaining to deposits on custom design services, it is our aim to work with any client to resolve a matter. Though we received no feedback pertaining to why a partial refund was requested, we did agree to the partial refund for services. I did also engage with ************** via chat support, and expressed that I would keep her updated on the matter until it was resolved.

  Judging from this complaint, our followup time was not sufficient to her liking. We have created a support ticket for the payment reversal and we are committed to working with her to resolve this in a manner that is satisfactory for our company, as well as the client. 

• Initial Complaint

  07/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I requested a website from a *************** I had used previously, **** Corp. Long story short I was given the run around for months, was finally told the site was complete and ready for review. I was sent an invoice, in which was paid in full and sent a generic mock-up of what was supposed to be my site. None of the pics provided were included, and it was a mess. It didn't hit on any of the points needed or discussed. When I reached out and emailed are the pertinent information and additional pics that is when the company ghosted me. However, I will be resolving this matter in court. Anyone wanting to reach out, and sign this Affidavit my lawyer will be creating is welcome to do so. I contacted ************************* for the last time today on both his work line and cell. If I do not hear back today I will proceed.

  Business response

  07/25/2023

  Since the on-boarding of the initial project, the client has had very little availability. During the development of the requested site, ******* missed multiple scheduled appointments, missed the deadline for providing the requested materials needed for the development of the website, and would often delay is responding to our communication attempts. We have multiple documented instances of this being the case. We expressed to the client that her lack in communication ultimately caused delays in the our turnaround times. We have been extremely patient in working with the client to complete the project.
  
  After multiple points of contact, we received the requested content and completed the initial drafting of the site. Once the 1st drafted version of the site was completed, the client submitted revisions (which were also delayed). Upon receiving the revision, our team updated the staging site. The client did express that she was unable to view the updated site. Our team scheduled a phone conference, which ******* ultimately did not attend. There has been an extensive lack of accountability on the client's behalf. In light of *******'s inefficient communication and cooperation to complete the project, our team has been understanding throughout the process, and has made an effort to reach a mutually beneficial solution in this matter. We have provided available options to resolve the matter.

  Customer response

  08/03/2023

   
  Complaint: 20371751
  
  I am rejecting this response because:
  ****** replied in an email the same day u filed, but since then has made no attempt to reach out and follow thru on a resolution. I have contacted him, and still no response. He has literally taken my money and have not provided me with any product. I don't have anything, not even a mock up website for review. 
  Sincerely,
  
  ***************************

• Initial Complaint

  05/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was referred to **************** and Vytocor to have T-shirts made for my daughter's 10 Angelversary which was April 18th. **************** offered to make the shirts for $10 each and asked me to Cash App him the money beforehand, because as he stated, "Any amounts under $300 had to be paid up front". I Cash App'd the money to him after our conversation. That was on March 15, 2023. I did not hear back from him for over a week. He stated he'd been ill with ***** and he was better and would be getting the project done asap. That never happened, he stopped taking my calls and wouldn't answer texts or emails to Vytocor. Long story short I didn't get the product I paid for and after speaking with 2 other people in his organization I was promised to make it right and they were going to make the shirts and send them to me in ******* so that I would have them for the 18th. That never happened either. I have sent Paypal invoices and Cash App requests to try to get a refund and I am getting no where with this man or his company. I am tired of trying.

  Customer response

  05/15/2023

  The attached folder contains most of the conversations that I had with ************************* and his employees ****** and ***** on different occasions. They all promised to see to the shirts being made and to refund my money. As of this date 5/15/2023 I have received nothing from this company. I am still in the process of trying to work with ************************* to get my money back and he has continued to ignore my requests. To add insult to injury all the while they were blocking my calls, not answering messages left, or text messages. Last month **************** was present to be accepted into the ******* ************ All I want is my money back as I have stated to **************** and each of his employees. They are the ones that made promises. I never asked them to complete the work, but they promised they would. I have now taken the project to another business person and would just like my money. As you see in all the correspondences they had access to my contact information. No one ever reached out to me by email or phone with updates or images of the work to be completed. All the conversations attached were initiated by me.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This man said he could provide a full body cutout for me. He lied for a month telling me the product was coming and on April 21st finally told the truth that the product was never even sent out. He then informed me that I would have my monies returned to my account by April 25. Needless to say I am writing this BAD REVIEW because it will be May 25th tomorrow and I am still getting the run around and haven't received my refund.

  Business response

  06/08/2022

  Consumer Response /* (2000, 6, 2022/06/06) */ Good afternoon, I submitted a complaint in Re: to Vytocor Web Solutions, LLC. I am looking to withdraw it, but I unable to locate it. The issue was resolved. Please inform me on the steps needed to correct this problem. Thank you, ******* ****** XXX-XXX-XXXX ************@gmail.com

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As others have described, and agreement for services was reached, and an initial deposit of 50% was paid up front. The problem is product delivery. The Provider wants to blame the client for not providing requested information. But I gave him a sample website from a peer company in a completely different market and offered to edit the textual and other content prior to publishing. Furthermore, market industry research was part of the proposal. Website content was not the primary thing but rather setting up the secure portal logins, and web applications such as CRM, booking and accounting features. Website content was never the main issue. Was told about a month for completion. I will take responsibility for a 2 week delay, but we are now at over 2 months. I had a schedule appointment with the owner 04/05/2022 and he canceled last minute and did not reschedule. Finally, I selected the firm because they were located close to me, which the owner confirmed over the phone. I went to that office today. It is an "office sharing suite" and Vytocor is no longer located there. In other words, the address they have on their own website is bogus, as well as on ******* I really wanted this to work out, but I cannot conduct business until the web portal is finished. Now I am getting no response at all after confronting him on the misinformation regarding his physical address. Now I have lost 2 months, and cannot even project the opening of my business because the e-commerce web portal is a vital part of the business model, which the owner of Vytocor has knowledge of. Very disappointed the owner wants to blame his customer for not doing any work at all.

  Business response

  07/25/2023

  It is our goal to be solution driven when working with all clients. We are saddened to hear that you were displeased with the direction in which the project ultimately went. We worked diligently with *********************** to complete the website design project. There were a number of factors that contributed to the project not reaching a point of completion.
  
  With every project, we send over a list of requested materials, and provide ample time for the client to submit the documents. ******* did not provide the requested materials for the completion of the website. Instead, sample links were sent and casual remarks were made of us to simply "do our thing" often leaving our design team with no direction. ************ insisted that we engage in a non-conventional text messaging platform as a form of contact (an encrypted messaging software- suggested by the client). The client often went days without responding to our correspondence, and would not answer the bulk of our phone call attempts. Most contact attempts that the client did make were either late at night, weekends, or outside of our listed office hours.
  
  After we were unable to reach some sort of agreement, ************ made an unscheduled visit to an office that we had since relocated from. There was no request for a scheduled appointment. If this had been done properly, he would have been aware that our office address had changed. We made multiple attempts to complete the project with ************.
  
  We have a specific system in place with all web design projects. If a client adheres to the requested operating procedures, this almost always results in a successful completion and launch of the website.
  
  
  
  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  VytoCor has conducted fraudulent activities by promises clients web services, collecting a 50% $200 deposit and then not completing the website. ****** ******, owner, stopped returning my calls or emails for months. I finally contacted a third party to get ****** ****** to respond and he responded with lies and sarcasm. I simply requested a refund that he has refused to return unless I go through a long refund request process. He is a sole owner of this company and can simply refundmy deposit. He took my money without abiding by our paid agreement and can simply give me my money back, but several months later he has not. There are numerous Yelp complaints that are identical to my complaint, but he refuses to acknowledge.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/12/02) */ Our goal is to always be a resource for clients. During the initial discovery call, we expressed that it was extremely important that the client be able to provide the requested items needed to complete the project. We also explained that any delays on the client's behalf would result in delays for the project's and a change in the ultimate completion date of the project. Shortly after starting the project with Octavia, she stopped responding to our communication efforts. We made a number of attempts to reach her via phone, text, and e-mail, resulting in no response We finally received a response from the client stating that she had been dealing with personal medical issues, which our staff was more than understand of. We requested additional items from the client, and again experienced a delay in receiving those items as well. Once the client finally sent them over, she had an expectation of the completion of the project to be immediate. Once we expressed that her delays have ultimately caused a delay in the completion of the project, she demanded a refund for the deposit. Though we had completed the bulk of the work, we gave her instructions on how to request a refund from our payment gateway provider. The client made absolutely no attempts to follow those directions, unfortunately.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩