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Find a Location

Binswanger Glass has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBinswanger Glass

    Window Glass
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1993

    Years in Business: 152

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Binswanger Glass has 44 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      Memphis, TN 38120
      BBB File Opened:
      4/1/1960
      Years in Business:
      152
      Business Started:
      1/1/1872
      Business Started Locally:
      10/1/1959
      Accredited Since:
      12/1/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • Binswanger Glass Company, Inc.
      • Vitro America, Inc.
      Business Management
      • Mr. Mark Newsome, President/CEO
      • Mr. Jeremy Prather, CFO
      Contact Information

      Principal

      • Mr. Jeremy Prather, CFO

      Customer Contact

      • Mr. Tom Sistrunk, Vice President
      • Mr. Mark Newsome, President/CEO
      • Mr. Jeremy Prather, CFO
      • Ms. Jennifer Brereton, Director of Marketing
      Additional Contact Information

      Fax Numbers

      • (901) 324-7317
        Primary Fax
      • (901) 683-9351
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      1. My shower door just "exploded." I was in my bedroom, and heard a loud sound from the bathroom. No one was in the bathroom. The door simply exploded. When I called the local dealer, I was told there is no warranty on the glass from day one. The dealer was nice, but I am stuck with a bill for a new shower door and installation. So what was the cause...who knows? Nickel sulfide inclusions are indicated as a possible cause during the manufacturing process. The shower is ***************, and there has been zero settlement of the bathroom area.2. My shower has leaked every day since day one. I have 45 deg. angle at the shower door. I was told the gap had to be 3/16". I believe my installation is wider than that. After every shower, I have to mop up outsided the shower. Don't buy a 45 deg installation where the door goes to the floor. Binswanger should either fix the problem or not install a door on that angle.Overall, great product, and great local dealer who responded quickly to my needs. Unfortunately, I am not happy with the resolution of having to pay more money and being stuck with a very expensive bathroom remodel that has a leaky shower.Also, while Binswanger has an 800 number nationwide, they ask you for your zip code and route you to the local dealer. I found this frustrating.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      MARCY J

      5 stars

      07/25/2024

      I find it hard to believe the poor reviews were for service received at the Binswanger Glass on ************* in *******. Yesterday I went to this location needing assistance in the repair of a shower door. Both gentlemen in the store were gracious, courteous and patient as I "tried" to explain the trouble I was having with the door. They went out of their way to listen and give clear, concise directions on how to make the repair. This was not a big ticket sale, but they gave their attention as if it was. Well, I walked away a fan and intend to share this experience with as many people as possible.

      Local BBB

      BBB of the Mid-South

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