ComplaintsforTanglewood Apartments

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I moved out of Tanglewood Apaartments on Feb 28, 2024; at which point, the property manager, ***************************** confirmed to me that all of my duties were complete and that my $200 security deposit would be return to me. She said I owed 0.00 dollars. I told her it was showing all 0.00 on my account but at the bottom it displayed $115.00. She said it was wrong and not to be concerned, because on her end and in her system, it showed all 0.00! And now the new Management is trying not to return my security deposit, and for the last two weeks they have been avoiding my phone calls; but they told me they would get back to me, its been about two weeks now, they told me it would take one day!

• Initial Complaint

  05/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have been without heat for the last 3 weeks in my apartment complex, my window to my kids rooms are not properly placed they have fallen out twice since Ive been here and I am not able to sit in my tub since I moved in.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since early March 2023, my apartment has been flooding out from the living room to the kitchen. The property manager has been promising to fix it since that time. My apartment has flooded out at least 9 times and counting, and I believe the property manager was fully aware of this before I moved into the apartment and purposely deceived me. In addition, my ceiling has been leaking water all over the bathroom for at 2 to 3 months now and she has also fail to have it repaired, all she does is make idle promises that she never keeps. I am demanding a deduction in rent while I find a new place to live and a sincere apology for placing me in an unfit living space. In conclusion, I will be formally protesting by not paying full rent until these problems are fixed! PS I am also requesting that no one is place in the apartment after I vacate it unless the problems are fixed!

  Business response

  09/20/2023

  The issue has been repaired and confirmed with ********** that he is no longer getting water in his apartment when it rains.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tanglewood, along with other apartments complexes are charging utilities on the apartment building and not in according to individual uses. The charges are inconsistent, unverifiable, and adjusted as they see fit. I was not told about these charges until after being in the apartment for two months, but some how there was an addendum to my lease that stated that this would be happening. I overlooked it because they also have a section about utilities in the regular part of the least and I thought that was the **** of it! I want to make sure if businesses can legally charge a person utilities based on the apartment use and and not their personal use that this kind criminal activity be told to the renter and shown to the renter as soon as he or she sign the lease agreement! How something like this is legal is way beyond my imagination!

  Business response

  06/29/2023

  Our lease allows for the bill back of the water/sewer utility service.  We have spoken with ********** regarding this before.  We only started billing back in January 2023.  We won't be able to give any adjustments on the account as nothing was billed incorrectly.

  Customer response

  06/29/2023

   
  Complaint: 20218597
  
  I am rejecting this response because: They say everything is billed correctly when there is no possible means for me to verify or validate anything. In addition, when I go on vacation soon, the only thing I will be paying for is someone else in the building water usage. There is no way this is within the legal realm of fair housing or even good old fashion common sense; this is a scam! This billing should be a part of the lease agreement, one ********** payment per month. and there should never be two utility section of a lease if one section is an addendum, that is treachery from the start, because when one read one section about utilities, you have a tendency to think that is the sum of it. there is nothing fair about this, it is another really bad business tactic, and people need to be fully informed!
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for financial assistance with HomeHelp901 in ******* **, and was approved for financial help with my past due rent amount and utilities assistance. Tanglewood apartments received multiple replies from the company to sign the documents in order for my help to be approved. completely. Management at Tanglewood apartments claimed they never received emails to confirm the assistance for me and other tenants that live over there so they couldnt sign the paperwork. They then charged me fake fees when I moved saying I put furniture by the trash bin and that I left food in the apartment. They lied on me and I gave proof of how the apartment looked once I moved because I took pictures for my protection like I do every time I relocate to a new address. My apartment was s*** and span from the back to front from the carpet to the kitchen fridge and stove. They could have moved in a new tenant immediately. I also have witnesses from my past neighbors in Tanglewood Apartments on how my apartment look and how all that furniture had been by the dumpsters for a month before I moved. Still til this day, Tanglewood is claiming they never received the email to finish the approval process but they have. They took half my security deposit and still have not signed the paperwork. Please help me get this resolved. And they owe me back pay because I paid my own rent Housing assistance never paid until I got ready to move and it was only $100 something dollars when they decided to pay. They owe me like $300 + in back pay plus the rest of my security they took. I have all documents to prove the amounts but cant be exact at the moment because the paperwork is in storage. I can submit the proof I do have at hand like pictures and emails.

  Business response

  02/15/2023

  I am the manager at **************, *****************************************************************, and have nothing to do with the property mentioned in this complaint. I am not sure why I'm receiving this complaint.

  Business response

  02/20/2023

  We did give ***************** a refund.  But we deducted the prorated rent and the furniture fee.  ************* manager saw the people helping her move out placing the furniture by the dumpster.  *******, the community manager, told them they would need to put it in the dumpster or ***********, but they couldnt leave it there.  They said they would move it and when we came back the next day, it was still there.  That is the only thing we charged for.  No charges were issue for anything on the inside of the apartment, even though she left food in the apartment.

   

  We received the email about the Home 901, but responded to the email to let them know that she no longer lived at the community.

  Customer response

  02/20/2023

   
  Complaint: 19409928
  
  I am rejecting this response because: she saw them also put everything in the dumpster even stuff that wasnt mines that had been out there for a month already. The only thing I placed at the dumpster was a dresser because I didnt have anywhere to take it and I stated Ill pay the $50 fee for that one item. She overcharged me and took my deposit and still saying I left things in the apartment and around the trash bin and I did not. She still did not reply back for the approval process with Home help 901 even after she stated I no longer lived there and they told her that she needed to complete the paperwork because the financial help was for the months I lived there and she refused and kept my deposit. Charged me late fees and everything for one of rent in August. They need to sign my help email from home901 and also give me back the rest of my security deposit. I only owed $50 for a single piece of furniture she charged me for all that furniture out there which wasnt mines. 
  
  Sincerely,
  
  ***********************

  Business response

  02/21/2023

  The manager responded to the rental assistance email and completed the application as showed in the attachment. Trash removal fee is $25-$500, Ms. ******* account was only charged $150.00 for the items left at the dumpster as we had to pay to have them hauled off.  We only forwarded the cost for the removal to Mrs. ******* The eggs and plate of food left in the refrigerator were throw out at no charge to the resident as shown in the *** submitted. **************** was also refunded the remaining deposit after her account was satisfied. The refund check was picked up in office by Ms. ******* father, per her request. 

  Customer response

  03/01/2023

   
  Complaint: 19409928
  
  I am rejecting this response because:
  The manager blatantly said that she didnt know if it should be done because I no longer lived there. The email stated yes. She still refused to complete the application which could have eliminated any balance due and I would have received my full security deposit of $750 back. The $150 for trash pickup for one dresser, as well as, the so called late fee you charged me for moving out on August 1st.  Regardless of the amount owed it would have been $0 balance paid in full, like I had $0 balance before the day I moved if she took it upon herself to complete the application which she still has not done! I do not accept this and she didnt say what happened to the funds owed to me for always paying my rent on my own and housing decided to pay the last few months of $198 each four months. I never was reimbursed for the rent I paid when housing did pay some of my rent the last few months along with me paying the full amount owed. I need that money back and my full deposit because all this would have been avoided if she took the time to complete the application. Also, there was no food left in refrigerator the apartment was spotless besides the filthy carpet I dealt with for a year. 
  Sincerely,
  
  ***********************

  Business response

  03/03/2023

  If we receive payment for the account from the rental assistance company, we will issue a refund to the resident. As of today, no additional payments have been received on the account. We will notify the resident if any payments are received. 

  Customer response

  03/09/2023

   
  Complaint: 19409928
  
  I am rejecting this response because: the payment will not be made if you the manager at Tanglewood dont follow up and submit the information. I also still need back pay from when I paid my rent for some months and ************************* also. It was like the last 4 months if not more I will gather up the months and total amount because I need that payment too as well as for them to follow up with the email so the payment can be made and they can issue the rest of my deposit. They have to follow up with homehelp901 in order for any actions to be taken. 
  
  Sincerely,
  
  ***********************

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