Business ProfileforThe Bratz Palace Braiding

The owner of this business ran a promotion special for braiding services on her page on March 20. I came across said post, reached out to her via text to the number on her social media account. We exchanged lengthy dialogue regarding appointment details and an appoinmeng was booked for myself to receive a hair style for my birthday on *** 3, 2024 at 9:15am. My daughter was booked to receive services the same day, after me as well. I paid the requested deposit for both myself and child in the amount of $52 each totaling a cash app payment to her in the amount of $104. I never received a confirmation email for my payment or services therefore, I messaged her on March 28,2024 asking for confirmation. She advised me that hee website automatically sends out automated emails for *** appointments on April 30th confirming that services would be provided on *** 3rd at 9:15am. April 30th came, 41 days AFTER payment, still no confirmation email received. Again, these hair appointments were booked for my child and Id birthday, therefore, it was a serious appointment. I, as well, own and fully operate my own catering business and turned down 2 orders for the date of *** 3rd for this appointment. I texted the young lady, RESPECTFULLY AND PROFESSIONALLY, on the morning of *** 1st asking for confirmation. After receiving no confirmation, I went to said business page on Instagram and read an alarming post from the owner stating that she was taking time off due to her being tired, overwhelmed, in pain from her wrists to her feet from providing braiding services and working 24/7 days on end with no breaks and spending no time with her kids. With that being said, I reached back out, again PROFESSIONALLY letting her know that I understand and would be requesting my deposit back via the same amount paid via cashapp. To no avail, I still received no response back until 20 hrs prior to my appointment from her assistant stating that emails havent gone out but I could still come to