Business ProfileforRitter Communications

The Ritter tech was in the middle of installing extension lines to our rooms when I noticed he was using Cat5e cable. We need direct hookups because their Wifi isn't strong enough. When I noticed the 5e cable I told him we needed Cat 8 since he's hooking it up to the fiber modem. What good is fiber if you're just hooking it up to old tech cables? I told him ok but if it's not giving the speeds we need then they'll have to replace what he's installing. He then said refused to continue at all, he knows it's not as effective as Cat8 or even Cat 6! I told him I want the fiber speeds were paying for and 5e cable isn't effective, it's old tech! The tech just gathered his stuff walked out. His supervisor and manager called but not helpful. I asked for upper management to contact me. No wonder people complain about their *********** speeds, they're connecting sub-par cables to their high speed fiber! They had a 5e cord connecting our wall fiber connection to the modem, that was slowing down the already slow internet as well. Every professional installer I talked to said they should use Cat 6 at the very minimum with Fiber. RITTER needs to know this because it hurts their reputation when they use old tech cables with their high tech fiber. I'm still waiting for someone with corporate to contact me to resolve this! What good is fiber if you're having old technology Cat5e connecting it? Meanwhile, I have cords all over the floors connecting the modem to our computers because their wifi isn't sufficient for high gaming speeds and the tech didn't install our wall hookups.