ComplaintsforMcNeley Concrete & Construction
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In November of 2021, we hired McNeley Concrete & Construction to pour a 30'x50' concrete pad and approximately ************************. During the curing process, several holes developed in the driveway portion of the work. The owner, ***, was contacted, and promised to add the repairs to his schedule. After waiting close to six months with no resolution, we contacted *** in July of 2022. He stated that he was still planning to do the repairs, but not in the heat of summer. We reached out to *** yet again in October of 2022, and he stated that he would stop by the following week to set up the repair work. He never showed up, nor did he call to reschedule. All messages since then have gone unanswered. We have gone through all four seasons now, and feel that a year is far too long to still be waiting for a resolution.Business response
02/06/2023
On behalf of McNeley Concrete, I apologize for the delay in ***********. As a general rule, *** does not guarantee concrete work due to a multitude of conditions outside of his control that affect concrete. However, *** did talk to ************* and reviewed the pics and agreed to repair the holes in the driveway for him as a courtesy. This is still **** intention. He apologizes for the delay but there have been personal and business issues that have prevented him from being able to resolve this in a more timely manner. As the weather clears over the next few ****************** or I will contact ************* to schedule the repair. Best Regards, ********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.