Business ProfileforQuality Suites
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3660 Andrew Johnson, Morristown, TN 37814
- BBB File Opened:
- 1/3/2018
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Freddie W.
1 star06/10/2022
1) Looks like it hasn't been painted on the outside in years.
2) Elevator does not have inspection sheet posted.....says it is available in office.
Elevator not "always" stopping correctly on 1st floor. Stumped my toe twice getting off of
elevator. Track where door slides is filthy!
3) We stayed on 2nd floor. Carpet was filthy and worn out in the hall.
4) Bath room shower curtain was loose.....water got on floor when taking a shower.
Floor around tub was filthy.
Had to push hard on bath room door in order to close it.
Towels were like a "Rasp" file.
5) AC was noisy. Temperature change was in 2 degrees.
6) Price of room included breakfast...not much of a breakfast..wanted jelly to go on biscuit..
was informed that they do not have jelly!
I booked this room by phone with the manager. He informed me that my total cost would
be $98.14 . When I checked out my invoice showed $101.08. I was charged a credit card
surcharge. It's not the $2.94 that concerns me.....it's the principle of it. I was told one
amount and charged another!
I wouldn't want anyone to stay in such a filthy place. I will never stay there again!
Thank You
Freddie *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.