At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- PO Box 377, Milligan College, TN 37682-0377
- BBB File Opened:
- 1/22/2016
- Years in Business:
- 10
- Business Started:
- 6/1/2014
- Business Started Locally:
- 6/1/2014
- Accredited Since:
- 1/22/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 73683 for this business, issued by Contractors Licensing Board. The expiration date of this license is 7/31/2025.
These agencies may include:
Contractors Licensing Board
500 James Robertson Parkway, #110
Nashville TN 37243
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- IntegrityFirst HVAC
- Business Management
- Mr. Daniel Cottrell, Owner
- Contact Information
Principal
- Mr. Daniel Cottrell, Owner
Customer Contact
- Mr. Daniel Cottrell, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Daniel f
1 star11/04/2022
Integrity 1st HVAC Response
11/15/2022
The email you sent detailing your complaint stated that your equipment had been struck by lightning. Our company is not responsible for acts of God and resulting damages. Your equipment is covered under the manufacturer's warranty for 10 years from the date of installation.
You also said that we told you last winter that we couldn't work on your heat pump and didn't tell you who we would refer you to. We did inform you at our visit last winter that we would not be able to provide repair services for your equipment as we had recently moved our business and your residence was no longer in our service area. We referred you to a local reputable HVAC company and didn't hear from you again until this review.
We responded to your email the same evening and tried calling you multiple times, but were unable to reach you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.