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ComplaintsforValvoline Instant Oil Change
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I had my oil changed on my 2014 ****** ********** on Sunday, Sept.19,2021. My car has ******* miles and the area manager was waiting on me mentioned getting my transmission fluid changed after I asked if they could check my motor mounts. I told him I heard that wasn't a good idea with high miles and never been done before. Chip, the manager, told me this is true in most cases but not with the ****** transmissions and explained how the transmission worked..so I did. I asked what if I have trouble and Chip said to bring it back they'd make it right! After I left my car was jerking ALOT..I drove it around and the next morning on the way to work it was worse.. our mechanic at my work checked it out and drove it and by then it was really struggling to run, the rpm's were stuck so I had no way home. Chip came out and put in different color transmission fluid, drove the car and now my car won't shift. And the code it's pulling on ************ which means lack of transmission fluidBusiness response
10/13/2021
Business Response /* (1000, 8, 2021/10/13) */ We are in response of this guests complaint. Our records indicate that our management team determined that the issues this guest is experiencing are related to pre-existing mechanical issues not services received at our service center. At this time the claim has been denied. If this guest has additional information that was not otherwise provided our Customer Care team would be happy to provide this to the Upper Management team to review at XXX-XXX-XXXX. Consumer Response /* (3000, 16, 2021/10/27) */ That is a false statement. The vehicle didn't have previous problems before they changed the transmission fluid. The vehicle jerked going up a hill for the last 2 years and I asked their area manager Chip to see if my motor mounts were worn. He checked and told me yes. The right one was worn. I thanked him and said i would get it fixed. He then proceeded to tell me why I should change the transmission fluid because nissan transmission were built to withstand changing at high mileage when I questioned the high mileage theory in my car. I then asked what if I have trouble and he said to bring it back, they'd Make it right! Next day my car isn't running at my work. The area manager came to my work 2 days later and added more fluid to the vehicle.. appeared to be a different color according to our mechanic who watched him! Since he did that the car won't go at all.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.