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Complaint Details
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Initial Complaint
06/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Unfortunately, on June 14th my 73-year old mother took her Nissan ****** to ***** & Sons Garage in Mt. Juliet. She was overcharged nearly $800 for a brake job. Despite taking advantage of an elderly woman by charging nearly 3x the amount for brakes much more would result from her decision to visit this location. She picked up the vehicle and was told that the job was complete. Please keep in mind she often drives my children, her grandchildren in this vehicle while caring for them. On Tuesday, June 21st, I was driving her vehicle with her riding passenger ***** On Hwy 99 I hit the brakes and the vehicle did not stop. I pushed them to the floor and had to swerve to avoid multiple vehicles and come to a stop. It has taken me until now to calm down to be able to write about this traumatic event and I am even more upset after calling to speak with the company. AAA was contacted and my mother and I were again inconvenienced having to change plans to wait on a tow and she demanded it go back to ***** and Sons to give them the opportunity to fix it. It was towed back there on June 22nd. I contacted the company and asked to speak with the owner, but was denied. I spoke with ********* who continuously apologized stating that "usually they don't hire kids to do the work" and admitted to the poor workmanship. He offered to correct the mistake stating that a part was not fully tightened, which caused the failure. One simple mistake could've cost us our lives or my children's lives if she had been driving them as she usually does. I requested a refund for the labor at minimum due to the poor workmanship. If I go anywhere for service and the job is not completed or incomplete that money should be refunded to my mother. In this case I am requesting a full refund of the original brake work completed on June 14th prior to seeking litigation.Business response
06/30/2022
Consumer Response /* (450, 6, 2022/06/29) */ The business has agreed to refund my mother for the brake repair. No further response is necessary.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.