ComplaintsforKHS America
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company quite some time ago (06-22-2020) and I have not received most of the items. At first they have had issues with shipping of imported items because of covid which is understandable, but within the last few months I spoke to the company and they started to receive imports again. I have called them several times within the last 6 months and it seems that they wish to help, they state that they are going to call me back every single time. Unfortunately I have not received a single phone call from them and I am still without the items I've ordered. I have tired of waiting almost two years for the items that I already have paid for in full and just wish for a refund. I have every email, receipt and document. I also have voice recordings of the last conversations with the company incase you may require them just ask. I have attached all other easily transferable documents.Business response
01/10/2022
Business Response /* (1000, 8, 2022/01/03) */ Contact Name and Title:**************, Cust. Serv Contact Phone: ************ Contact Email: ************************** Due to productions delays, shipping delays, and other factors related to Covid-19, we were unable to get the consumer the items he ordered. In any situation like this we always offer to refund the purchaser but somehow missed this consumers request to do so in this instance. We have now issued a full refund to the customer and been in contact him multiple times to make sure he is taken care of
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.