ComplaintsforAdmiral Custom Roofing & Remodeling
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/7/17, I signed a 50-year agreement (see appendix E) with Admiral Custom Roofing to install a new roof with shingles at location ***********************************************. The purpose of this letter is to make a complaint against Admiral Custom Roofing, LLC's business practices related to their services and customer relationships. The problem is that Admiral Custom Roofing will not fix the roof because the company claims that the roof damage did not come from their original installation of the new roof. Therefore, I am writing the complaint hoping that Admiral Custom Roofing will provide me a photo image of the roof after they installed the shingles since I must get another roofing company to repair the roof to avoid further damage to the ceiling utility room when rain (see Appendix D) attached to the document.Sincerely,Dr. ********************* ******, DBACustomer response
07/09/2023
To Better Business Bureau,
The purpose is to keep on file complaint #******** coinciding with this letter so other people know about Admiral Custom Roofing's terrible customer service. Admiral Customer Roofing has more excuses than solutions.Please see the attachment for more details.
Business response
07/11/2023
IM REALLY NOT SURE HOW TO RESPOND TO THIS COMPLAINT B/C WE HAVE A SIGNED CONTRACT FOR REPAIRS DATED 6/19/2023 FOR THE AMOUNT OF $350.00. I THINK THIS WAS SENT BEFORE THE HOMEOWNER REALIZED IT WAS NOT A WARRANTY ISSUE (WHICH EXPIRED 1 YEAR BEFORE) THE **** WAS CAUSED BY THE TANKLESS HOT WATER HEATER INSTALLATION. BUT WE ARE GOING TO GET IT FIXED FOR MRS *****************Customer response
07/13/2023
No further information. See original and second complaint posted. Thanks.Customer response
07/13/2023
Complaint: 20191902
I am rejecting this response because I asked Admiral Roofing to show me images of the roof before installation. A tankless water heater always runs our home, and Admiral Roofing had to install the shingles around the area of the tankless water heater. As I stated before, the company has more excuses than solutions.
Sincerely,
Dr. ***********************Customer response
07/13/2023
Please keep the two documents complaint on file.Customer response
07/13/2023
Please keep my two documents on file. Admiral roofing has lost my trust, not reliable, and I cannot no longer do business with this company.
Dr. ********************* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.