Business ProfileforFord of Murfreesboro

2/18/2022 I purchased a used vehicle from Ford of Murfreesboro, I asked for a warranty that would cover motor repairs. I was sold a warranty for $3,177 with the warranty company named ************** Services listed on the purchase agreement. I was told by the dealership this would cover mechanical issues and any major repairs. After purchase I took the vehicle into ************* for check engine light being on, I was told it was the type of gas I was choosing. I also let them know of a major problem I was having where the vehicle would shut down on places like the interstate, in dangerous situations with my children in the vehicle. They ignored it. April 15, 2024 I took the vehicle to ************* for coolant leaking. I also agreed to an oil change. They let me know the fix would be $1,150 and was not covered by my warranty. During the oil change they stripped the threads and now my oil change would be a total of $1,507.50 which was their mistake. I told them I did not want any of the repairs done and I would come get my vehicle. I was told I was not allowed to come get it, trying to force me to agree to the charges. I brought a male with me so that I would not be bullied at the dealership and I was told they were able to put a band aid on the oil issue they caused and I could drive away with my vehicle. I contacted the warranty company myself and was told I do not have an active warranty with them. Despite taking my vehicle to **** regularly for inspections I am being told by other auto mechanic shops that there are multiple severe issues and they are shocked these issues were not discovered and addressed a lot sooner and will cost me thousands to fix without the warranty coverage. I have called to get copies of documents and have been told they do not keep digital copies, it's really hard to believe a big dealership does not keep digital records of their sales. I believe I was sold a vehicle with severe mechanical issues and lied to about the warranty coverage.