ComplaintsforFord of Murfreesboro

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/18/2022 I purchased a used vehicle from Ford of Murfreesboro, I asked for a warranty that would cover motor repairs. I was sold a warranty for $3,177 with the warranty company named ************** Services listed on the purchase agreement. I was told by the dealership this would cover mechanical issues and any major repairs. After purchase I took the vehicle into ************* for check engine light being on, I was told it was the type of gas I was choosing. I also let them know of a major problem I was having where the vehicle would shut down on places like the interstate, in dangerous situations with my children in the vehicle. They ignored it. April 15, 2024 I took the vehicle to ************* for coolant leaking. I also agreed to an oil change. They let me know the fix would be $1,150 and was not covered by my warranty. During the oil change they stripped the threads and now my oil change would be a total of $1,507.50 which was their mistake. I told them I did not want any of the repairs done and I would come get my vehicle. I was told I was not allowed to come get it, trying to force me to agree to the charges. I brought a male with me so that I would not be bullied at the dealership and I was told they were able to put a band aid on the oil issue they caused and I could drive away with my vehicle. I contacted the warranty company myself and was told I do not have an active warranty with them. Despite taking my vehicle to **** regularly for inspections I am being told by other auto mechanic shops that there are multiple severe issues and they are shocked these issues were not discovered and addressed a lot sooner and will cost me thousands to fix without the warranty coverage. I have called to get copies of documents and have been told they do not keep digital copies, it's really hard to believe a big dealership does not keep digital records of their sales. I believe I was sold a vehicle with severe mechanical issues and lied to about the warranty coverage.

  Business response

  07/01/2024

  I have attached the warranty ****************** purchased. I'm not sure where the information came from regarding TWS, it is actually a AUL warranty and has the extended "Estate" coverage. All covered items are notated on the subsequent pages attached. 

  In regards to the vehicle condition we have notated on several visits, via the Repair Orders I attached and highlighted, repairs that are needed and all were declined. It appears a couple of the issues with the vehicle can be covered by the warranty. ****************** would be responsible for the deductible of $250 for the repairs. I am happy to schedule an appointment for these issues to be addressed.

  To address the claim of us damaging the oil pan during the service visit, it is a wear and tear item and does not last the life of the vehicle. The vehicle has ******* miles on it and the threads simply wore out from time and use. This is nothing we did or caused. It's simply wear and tear on the vehicle.  

  Customer response

  07/07/2024

   
  Complaint: 21869544
  
  I am rejecting this response because: the response stated that they do not know where I got the information from regarding the name of the warranty company however that is the name of the warranty company listed on my purchase contract with ***** The contract has already been uploaded. The warranty that is being referenced by the company is not the warranty I purchased and was sold. I was told it would cover all major engine repairs. I was completely deceived by this dealership, especially regarding the warranty. I was not going to purchase the vehicle without the warranty option that I thought I purchased. 
  
  Sincerely,
  
  ***********************

  Business response

  07/09/2024

  Please refer to the finance contract you referenced, it plainly states AUL in the column to the left of the service contract. I attached the copy of the warranty contract plainly signed by customer. All claims of misinformation and supposed deception are incomprehensible. We consider this case to be closed. 

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did an oil change with Ford of Murfreesboro's Express Lube around mid March, everything was fine. April 2, 2024, I drove my car for an errand at lunch. The computer screen was flashing you couldn't see the radio settings, I left a note in the car for the recall on the computer. April 3, 2024, at 9:14 am, ******, with Ford of Murfreesboro texted me to let me know he was on his way to pick up my 2020 **** Escape for a manufacture recall. I left the keys with our receptionist and went back to work. At 1:13 pm, ****** texted again, letting me know he was bringing the car back to me. He then texted again saying the check engine light came on and he was taking it back to the dealer. He texted again to say he was on his way, there was an error with the update, they reprogrammed the pcm again, everything checked out, and they were on their way. That afternoon, I had a late meeting, and I went straight to my church group after that. On my way home (roughly 8:45 pm) on *******************, the check engine light came on and the car lost power. I drove slow and got home, got up the next morning, April 4, 2024, I took the car back to the dealer. I spoke with ****, I was informed it had lost power the day before, he said they would look at it and I got a ride with their driver. At 1:04 pm, I received a text from ****, the tech was done, management was driving my vehicle to double check it. At 3:17 pm, **** texted, the car was ready, but he did not have driver to come get me. I texted back, I have a ride @ 4. I can be there at 4:30. I picked up the car and went home. I did not notice anything odd. April 5,2024 I got in the car and left for work. A few miles from home, the check engine light came on and the car lost most power. I took it back to the dealer. I got a ride to work from a coworker. April 18, 2024, I texted **** about the car, April 19, I got a text back stating knock sensor / blown motor. It was sent out 3 times and not repaired. Free recall for $10,000?

  Business response

  05/29/2024

  On April 3rd 2024, Ford of Murfreesboro performed a recall 23E09 which is a PCM reprogram. 

  In the affected vehicles, the air/fuel enrichment calibration is not functioning as intended, due to a
  powertrain software error. The emissions control system might not be able to maintain vehicle
  emissions at optimal levels when the vehicle is driven at maximum speed or when the vehicle is
  driven at the maximum speed set by the customer in the MyKey feature.

  When delivering the vehicle back to the customer we did note that the check engine light came on, we brought the vehicle back and scanned the codes. No concerns were present other than the light so we cleared the codes and returned the vehicle. The light then came on again and was then showing concerns. We diagnosed the concerns and determined the vehicle would need an engine replacement. The codes are not related to the recall reprogram and are a separate issue going on with the vehicle. I have looked at the concerns and spoke with a couple of **** Certified Technicians and all agree that the program had nothing to do with the concerns the vehicle currently has. 

  I will be happy to assist  in discounting the repair but we will not be paying for the repair or paying the $23,000 she is requesting.

  Customer response

  05/29/2024

   
  Complaint: 21724035
  
  I am rejecting this response because:  The vehicle left the shop, "repaired" after a manufactures computer recall, 3 times (twice on April 3, once on April 4).  All 3 times had the same problem; while driving, the vehicle lost power and the check engine light came on.  ****** texted me, "there was an error in the update, they reprogrammed the pmc."  The dealer's response says, they cleared the codes and brought it back to me.  Did they clear codes or reprogram?  When I left the car April 4, I was verbally informed by ****, that the car had lost power April 3 on I-840.  April 4, I told the lady, taking me to work, that **** said the car had lost power on the interstate. She confirmed that.  She was behind ****** on 840. This was not just the check engine light, the car lost power and the check engine light came on.  The car was brought back to me April 3 and released to me, again, on April 4, knowing there is a problem and not finding what the problem was.  I left the car again April 5. I never got any information on the vehicle until I texted April 18 and **** texted back on April 19.  The "knock sensor code means the engine is failing" and it would be "$10,269.97."  I had an oil change at **** Express, March 7, nothing was wrong with the car.  This could have been avoided, if it was properly diagnosed the 1st time it lost power.  I don't know if **** puts out TSBs for potential problems with the parts or service procedures.  What other major parts could a faulty computer destroy?  I want everything the computer controls covered; or buy the car.  The inconvenience of not being able to drive the car, the aggravation that I am paying for a lawn ornament, and the fact that I could have been killed is extremely frustrating.  Stand behind your product and your service.  The car was fine before the recall.  This could have been deadly.
  
  Sincerely,
  
  *************************;

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck to **** to have them fix some things that were either damaged or missed when they serviced my truck after a car accident. One of the things that was addressed was the auto stop start function not working. At the time they told me it wasn't working correctly because I needed a new battery so I purchased one from them. After the service was performed I started having issues where the auto stop start would enable endlessly even if the truck was cold. This resulted in them needing to replace the battery yet again but the issue was not resolved. I was simply told that I had received a faulty battery and that's what was causing the issue so it was replaced under warranty. A few weeks later my truck died completely while I was at work and I had to bring to **** yet again. This time around they finally found and fixed the issue on January 23rd and said a wire had just "come loose". In reality when they had "fixed" the auto stop feature and initially replaced the battery they had forgotten to connect the ground wire which is why the feature wasn't working as it should have. Instead of **** owning the issue and admitting they had messed up I had to pay $375 to diagnose an issue they caused and I want my money back.

  Business response

  02/09/2024

  Spoke with the ****************, and agreed to refund her last visit with us. **************** is satisfied with this result.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a *** in May 2023...upon driving it had a vibration...they told me if I wanted to buy the car they would put it thru inspection and certification...and resolve any problem it had..when I picked it up it had same issue. I took it back they kept a week called said it was fixed..upon picking up it was not fixed so I took it back and they kept 5 weeks...upon getting back it was still not fixed...I told them i felt unsafe to travel..I ask for a refund they wanted me to lose about ******* or more...I told them I shouldn't be out any money as it had same issue they promised would be fixed..they told me they shouldn't be out money....now it has another issue and won't stay started ...I had to have it towed...in that case told me they had my key but couldn't find my car...they finally found it...mind you they had key and it wouldn't start but it was lost...today I called two times and device didn't pick up but when I called from another number they answered so they are purposely ignoring my call...I have no other car and am having to have coworkers pick me up...they say they don't have a extra car for me to drive...they have had my car as much or more than me since I purchased it...this place and employees are a joke...I want my money back so I can find a car...I must have transportation and be safe...my next step will maybe consult a lawyer.. they told me on one call I was calling **** not ***...I said well you sold a *** and signed a blue certification...they told me they inspected it...well thats not what they said when I bought it...they said it would be as close to a new car as possible...well its far from it has the same issues and even more at this point...and I am very unsatisfied with the company and employees all around...its cost me money and time from work and lots of aggervation...please any help from this would be appreciated!!! I dont like to complain but this is ridiculous service!!!!

  Business response

  09/18/2023

  The vehicle is in our service department and the owner has been advised of the repair needed. She has declined the repair and wants to trade it in. At this point she needs to come in and select a vehicle to trade it in on. 

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2018 **** Escape financed through a **** Dealership.Around February 15th my vehicle started to experience issues with its engine (check engine light, misfiring, stuttering). Afterwards we called Ford of Murfreesboro and told them what the issues were and I was told there was a 3-4 week turnaround before they could even get to the vehicle. So afterwards I had take the vehicle to *** Boys because I needed the car repaired soon as possible due to having to travel for work. *** Boys ran a diagnostics and changed the spark plugs because the spark plugs were a bit worn. After the repair with *** Boys the issues continued (check engine light, misfiring). I then took the vehicle back to *** Boys and *** Boys checked the vehicle and couldn't find anything else wrong with the vehicle. On March 6 the vehicle displayed an overheating notification and stopped while it was being driven. We immediately called Ford of Murfreesboro to let them know the vehicle would be towed there. Ford of Murfreesboro said ok and to expect a 2-3 days before it could be looked at. 3 days passed and after calling Ford of Murfreesboro the vehicle still was not looked at. However, an employee by the name of ****** told us that although he has not ran the diagnostic, he was almost certain that it was a blown engine because it's very common with our vehicle model. We then called 3-4 days afterwards and **** had finally looked at the vehicle and confirmed that it was a blown engine, stating that the coolant was leaking into the engine which was causing the spark plugs to go bad.After some research I've learned that **** has had a lawsuit and offered extended warranties in the past for the issue. During this time frame I've taken my vehicle numerous of times for regular maintenance and oil changes and this was never brought up.Links to **** lawsuits for this issue (2018 **** Escape, 1.5L eco boost).**************************************************

  Business response

  03/22/2023

  BBB Of Middle ********* & Southern ********,

  We are responding to a complaint from ***********************, regarding her 2018 **** Escape VIN ***************** with ****** miles. ****** had the car towed and we created a service repair order on March 7 2023. her complaint was "vehicle overheated and died". Technician diagnosed her concern to a faulty engine part causing coolant to enter the cylinder and make misfire and then, because of the loss of coolant, an engine overheated condition.  Her Service Writer informed her that indeed she would need engine repair. Miss ****** did have an extended warranty for the vehicle, but was out by *****. Her Service Writer ****, entered a claim on her behalf to try and get her coverage for her repair. ** this time the repair authorization is on hold with **** Motor Company. 

  There is a Bulletin issued by **** Motor Company, 21N12, regarding this condition that ****** is experiencing, but, it has also expired, by time and mileage. Miss ****** has been servicing here a total of 13 visits all general maintenance.  Her last visit prior to this was 1-23-23 with ***** miles. ** that time she did not have any issues she is has now.  **** Motor company, if they have her correct address, would have sent her a letter on or after June 22 regarding Bulletin 21N12.  

  Ford of Murfreesboro will continue to work with ******, on her behalf to assist in getting **** Motor company to pay her claim or assist. And as always Ford of Murfreesboro will do all we can to assist ****** as well.  

  Thank You

  *********************** Fixed Operations Manager Ford of Murfreesboro

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This experience has been terrible. My paperwork from the transaction has stated that the owe me a spare key for the vehicle. Getting that key has been like pulling teeth. We have to track them down. We have to jump through constantly shifting goalposts to to try to get this completed. Theyve flat out lied to us. I want one point of contact (NOT the salesperson, ******) to whom my wife can state the time that she will be there to get the spare key programmed, and then to have it done.

  Business response

  03/10/2023

  The customer had the key and it needed to be programmed. We have since completed the programming and emailed the customer the documents that were requested. 

  Customer response

  03/13/2023

  Well, I've had to hound the company every step of the way, but I finally have the working key. So I suppose the issue is resolved.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a truck around January 24th. Just 2 days after the purchase water started leaking into the truck. We immediately took it back to the dealership. After 2 weeks they finally found the issue. We were told conflicting information. Someone told us it was a factory defect with the cabin being made at slant. Then we were told it was just a broken seal. We use it for work. We are afraid with the workload it will eventually cause a major accident. We would like an even exchange of the truck. We mentioned our concerns to the gm. He just laughed in our faced. Said he cant do anything bc he just sells the vehicles and to reach out to ***** He also said the world doesnt work how we want it to. Is this a way to treat their customers who just purchased an very expensive truck with a huge down payment? Let alone their salesmen and service men customer service isnt any better. When we mentioned we have not been working those days bc of the truck being service. They said it wasnt their problem. They have lost a customer and i will make sure to let other around me know.

  Business response

  02/15/2023

  The truck was brought in with a water leak in the windshield that we have since repaired under the manufacturers warranty. This was explained to the customer numerous times. At this point there in not an issue with the truck. No one laughed in their face. The gentleman wanted to use vulgar language when he would speak in English, They largely speak only Spanish, which I do not speak so I had the salesman stay in my office to help me understand if needed. They would speak to each other in Spanish which left me not knowing what they were saying until the same gentleman chose to curse me and threaten me with violence. I do not curse at customers and I will not tolerate being cursed at by anyone nor will I be threatened. So I told them to leave immediately and he continued to curse and threaten me. The eventually took their truck and left the property. If there are any further issues with the truck we are happy to help in whatever way is needed to resolve the issue(s) provided there are no further cursing or threats.   

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a Jaguar 11/05/2022. I test drove the car I loved it. NO check engine lights and 3/4 tank of gas. After that my whole experience was a nightmare. I was lied to several times thru out this process. I was told it was going to be towed Jaguar for inspection. Days passed & No calls from ***** I found out it never went to Jaguar ( I called/visited Jaguar). No one kept me updated on my vehicle. I was the one calling & requesting for the updates. When I would call the dealership I was transferred all over the place and hung up on. No one ever had any updates for me. I was told it went to Jaguar, but hey got it back with a "check engine light came on". They tried to also tell me that Jaguar put regular gas in the car. I confronted them about the vehicle not going to Jaguar. Finally Mgr tells me it is going to a local Import Shop in town for inspection & repairs. Days past no updates from ***** My husband call the shop and asked them to call us once they found out why the check engine light was one. Later *************** called my husband & gave him the report but no ETA. No contact from **** at all. The next day I went to **** in person, after attempting to call on the call. I got thru and Got passed thru 2 mgr. Finally got ****. I told him I was very upset with their failed communication. NO Accountability. All he wanted to do is blame the sell man. Mgr **** finally tells me **** was the one who put reg gas in the car. He told me his had service go & fill it up with premium. He calls the shop and gets an ETA on repairs. He tell me they will get it back and will have it re-detailed & waiting on me to pick up. 2 days later he calls me and tell me i can come get my car the following morning. The next morning I get to **** to get the car.NO one knew i was supposed to be there to get it. I had NO GAS 15 MILES TIL EMPTY and there were Black water spots all over the car and seats where the car wasn't even "detailed " & if they did spot rinse was not used. Photos

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This all started on June 3 2022 ,my son set up appointment to drop his 2011 Ford ****** vehicle id number ***************** for recalls on airbags, fuel tank and steering gear. My wife is the co-signer on the car that we are still paying on and still owe over ******* dollars. Dropped car Ford of Murfreesboro service dept. for recall work and while there fix broken interior door handle on car, verbal estimate*******. 6/10/2022 ****** ready, my son and I pick up on his way to work. Invoice for door handle 212.67.My son tells me car making a chattering noise in front end when driving, which was not happening before taking to shop. 6/13/2022 ****** back to service dept.*********** my service adviser says ****** needs sway bar end links to fix chattering noise in front end, written estimate 217.12.Invoice ******, I complain enough about cost that ************ ,fixed operation mang.cuts me a check for 98.76 overcharge on labor. Have not cashed check. 6/21/2022 ****** ready I test drive this time, with ****************, Service Manager, car still chattering in front end when driving. Now car needs control arms in front end, estimate ******, decline work due to first repair did not fix problem.Picked up ****** on 6/24/2022 is parked at the house, not driving but still paying for. My so ******* is driving my old truck. I have a invoice showing over charging on parts from Ford of Murfreesboro parts dept,a refund check for overcharge on labor and invoices charges way over estimates and a 2011 Ford ****** with a chattering front end that was not that way before factory recalls.

  Business response

  08/23/2022

  Business Response /* (1000, 8, 2022/08/15) */ We are currently in conversation with the customer. We have requested to inspect the car to address the concern and at this point we haven't gotten the agreement to move forward with this. Consumer Response /* (2000, 10, 2022/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Car going back to shop on 8/22/22 to try to resolve issues

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my F250 to them On April 16, 2021 with the check engine light on. After a week a week of them having it they called to tell me it was ready to go. Only to get home and find that the problem wasn't fixed. Took it back to them. Another week went by, they called and said it was ready to go.Got home and the check engine light came back on. Took it back to them. Then called and advised me to come get my truck. Drive it with the Check engine light on so the computer could collect data. All while doing so **** of Murfreesboro was allowing us to ruin our engine. They charged me for some repairs they didn't. I am not a mechanic. But I even asked at what point do you stop looking at spark plugs and actually look deeper. Oh wait, they didn't know to do that because the computer didn't tell them too. After them having my vehicle literally for two months. Telling me an engineer was looking into it which was a lie. I had to go get my truck. take it to a real mechanic who even advised none of the top engine bolts had even been touched. But, yet I was charged for parts that would have required the bolts to be removed. Due to **** of Murfreesboro negligence, and lack of mechanical expertise, My entire engine down to the block had to be repaired. So the new mechanic had my truck another two months due to parts shortage because of *****. So, not only am I out over ********** **** of Murfreesboro, I am out ******* in rental trucks, 13,000 to buy a truck to keep my business going and over 6000.00 to the new mechanic. **** Of Murfreesboro owes me a refund I feel . I will never take another vehicle to them Nor will i recommend them.

  Business response

  06/29/2022

  Business Response /* (1000, 14, 2022/05/25) */ In regards to ************** complaint, we followed the trouble shooting process from Ford each time the vehicle was in for service. The customer or someone on behalf of the customer had attempted to make repairs previously to the truck being brought to us. Below is a summary of the repair visits with us. RO#666560 04/20/21 Customer states check engine light is on and #8 cylinder misfire. Customer states they have replaced all plugs, check and advise. Technician was not able to pull fault codes due to inability to communicate with the truck Further inspection the gateway module was inop. Replaced gateway module and tested system. Found #8 plug was cracked and advised replacement. Customer agreed. Plug replaced and retested, system passed test. RO#667355 06/01/2021 Customer states check engine light is on and seems to be missing at idle. Diagnosis revealed codes P0300, P0420, P0430. No misfires felt but verified the PCM showed misfires on multiple cylinders. Performed check of ignition system for concern and found no issues. Performed check of fuel pressure and fuel ethanol content, both passed. Fuel trim and flwx fuel pids did not indicate a concern. Further inspection was performed and found purge valve was leaking. Replaced purge valve but misfire concern was still present. Contacted Ford hotline for further assistance. Advised to remove intake and inspect crank sensors and tone wheel. No obvious issues were found. Ford hotline advised to replace crank sensor and retest system. Concern was still present after replacement. Performed additional testing per Ford hotline such as; inspection of crank sensor circuits, load test, shield test, RFI check on alternator, injector flow test and back pressure test on both banks of engine. Back pressure test showed concern with 5-7 psi of backpressure present on heavy throttle. Ford hotline recommended replacement of catalytic converters and retest. Customer declined to replace the converters at this time. RO#673250 06/22/21 Customer requested replacement of catalytic converters. Requested to keep old parts Converters were replaced per previous diagnosis. Ford field service engineer suggested replacing coils, customer declined. This was the last documented contact with customer until this complaint. I have attached all three repair orders to this claim if needed. Consumer Response /* (3000, 16, 2022/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Half of the things stated on these invoices is false. YOU HAD My TRUCK FOR NEARLY TWO MONTHS. BECAUSE YOUR MECHANICS AREN'T MECHANICS. THEY RELIED ON A TECH SUPPORT THAT OBVIOUSLY HAD NO CLUE WHAT THEY WERE DOING. YOU COSTED ME THOUSANDS OF DOLLARS. NEARLY PUT ME OUT OF BUSINESS DO TO YOUR NEGLIGENCE. IF YOU HAD DONE THESE REPAIRS THEN WHY DID ANOTHER MECHANIC HAVE TO FIX MY TRUCK.. IF YOU HAD YOU KNEW WHAT WAS WRONG WITH MY TRUCK WHY DID YOU ALLOW US TO RUIN OUR ENGINE. AT TRUCK OF THIS CALIBER EVEN WITH THE MILES THAT ARE ON IT. SHOULD NOT HAVE HAD THIS ISSUE. WE HAD THIS ISSUE DO TO YOUR IGNORANCE AND LACK OF BEING TRUE MECHANICS. After leaving this business I took my vehicle to a reputable mechanic who advised that some of this work had not been performed simply because the engine bolts had never been turned. As far as I am concerned Ford Of Murfreesboro are a bunch of shady folks who are obviously not mechanics. At some point you have to stop believing a computer and use knowledge of mechanics to fix an engine. Do to their negligence the engine of my truck had to be tore down and repaired from the block up. Because their service manager told us to drive a vehicle with the check engine light on so that the "computer could gather information" which is absolute horse shit. But, they were supposed to be the experts. See how well of the experts they are. SEE THE ATTACHED DOCUMENTS FROM A REAL MASTER MECHANIC. YOU CAN EITHER OBLIDGE ME OR I CAN CONTACT A LAWYER. IT IS YOUR CHOICE... WHY WOULD I NEED ANOTHER MECHANIC IF YOUR FACILITY WAS CAPABLE OF FIXING OUR TRUCK.. AND DO TO YOUR NEGLIGENCE I PICKED MY TRUCK UP THE FIRST PART OF JUNE AND THE NEW MECHANIC HAD MY TRUCK TILL AUGUST BECAUSE OF THE SHORTAGE OF PARTS. SO YOUR NEGLIGENCE FORCED US TO BUY A SECOND TRUCK TO WHICH WE WOULDN'T HAVE NEEDED IF YOUR MECHANICS WERE TRUE MECHANICS AND NOT RELYING ON JUST A COMPUTER OR A MASTER TECH LINE THAT OBVIOUSLY HAD NO CLUE ABOUT THE ENGINE OF THIS TRUCK.. SO, you can either agree to my request or again, I will contact a Lawyer.

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