ComplaintsforWash N Roll Car Wash
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally went to this car wash on May 30th. I paid for a one time service and was offered to upgrade from $9 to $12 in order to receive a month of free car washes. I agreed because it was stated that there were no additional fees for this month of service. However, since then, my card has been charged for a monthly subscription that I did not agree to. I also did not willingly provide any of my bank/card information. I have been charged on July 1st and July 28th for $19.95. Ive read in multiple reviews that this same issue has happened with many other customers, and the business refuses to issue any kind of refund for these fraudulent charges and take any sort of responsibility.Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I enrolled in Wash and Roll's monthly service subscription in 2020. However, I moved from ************ to *********, **, (approximately 40 minutes away) earlier this year. I realized last week that I was still paying for the subscription and on 11/9/22 I called the phone number listed on my bank statement. I was prompted to leave a phone number and someone would call me back. After not receiving a call back I called again on 11/10/22 and asked someone to call me back about cancelling my subscription. I still have not received a call back. Today I called the phone number listed as the direct number to their facility at **** *** Church St, ************. Once again, I was prompted to leave a message, which I did. I believe I have executed best faith effort in attempting to remove this auto-renew charge from my bank account, and am now seeking alternative methods for resolving the issue.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.