ComplaintsforThe Back Space Chiropractor
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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went to the back space of ***** for a chiropractic adjustment. They spoke with me regarding a membership service they have, which I declined multiple times. I made them aware I travel for work so a membership would not be beneficial for me. I paid for one appointment and had one appointment. I received an email regarding a balance some time later and emailed the company regarding this. The company representative apologized and stated it was an error and that it had been corrected. Not even a month later I was charged $65 which I did not authorize. I contacted the company again. I was given a refund and told I should not have any issues anymore. I am now receiving emails again regarding an outstanding balance when I never agreed to anything more than one appointment.Business response
10/27/2022
This is ********************************
I live in ************, **. My office is also here.
I have never met nor treated this patient.
Wrong doctor. Thank you.
Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i as charged $65.00 on january 3,2021 for 4 visits ..the doc said com back the 5 wich was three days later to get another adjustment when i go there they was open? so i went back the next day the wasnt open.. and i went back the next week the receptionist was there but doc wasnt .. she said that she would be back the rest of that week.. so i stop in the day she said the doc was going to be there and she was not. so i was in walmart to pick up a few things and the receptionist was there but doctor wasnt again at this time i ask for my money back .and she ask me my name an stuff and she said that it would go back o my debit card wich was another lie! i havent got my refund yet .so about a mounth later i was in walmart and there was a ladie at the desk over there and i ask her for a refund and she got my info and said someone that does the accounts will get in touch with me to give me refund guest what another lie!!!!!!!!!!Business response
02/21/2022
Business Response /* (1000, 5, 2022/02/14) */ Contact Name and Title: Christine***** Contact Phone: ************ Contact Email: ************************ The Backspace is in receipt of the above-referenced customer's complaint and appreciates the opportunity to respond. A refund was issued on February 4th, 2022. We regret the confusion and lack of staffing available to address your issue immediately. The Dr. in that location is no longer with our company. Unfortunately, that was not communicated with you in a timely matter. Please accept our sincere apology for any inconvenience. We love our patients, and always want to provide exemplary care. We regret our administrative process didn't support that mission at the time of your issue. We have made corrections to avoid this situation in the future. Sincerely, Christine***** Director of Operations The Backspace
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.